Summary consumer organization

THE CONSUMER ORGANISATION:
Consumers rights and responsibilities
RIGHTS: RESPONSIBILITIES
1. To satisfy basic needs 1. To follow rules and
regulations
2. To choose 2. Be honest
3. To safety 3. Be well informed
4. To be heard 4. Draw up a budget
5. To consumer education 5. Use proper channels for
complaints
6. To healthy environment 6. Be polite and respectful
7. To be charged fair prices 7. To be careful with goods


Ways to avoid complaints when buying products
 Find out as much as possible - won’t lead to complaints
 Don’t be in a hurry - think about the purchase carefully
 Read guarantees before you buy
 Buy the best quality you can afford- look at products that have SABS
 Do not sign a contract- unless you fully understand it


Guarantee Warrantee
Guarantee is a manufactures Warrantee is the seller or
formal written promise that the distributors formal written promise
quality and durability of a product that a product is reliable and free
will comply with certain standards of defects and over a specific
for a given length of time and if period of time it will be repaired or
the conditions are false one will be replaced at no cost
refunded