CONSUMER COMPLAINTS
What to do if a product do not 1. Claim your money back –
meet your expectations refund
2. Demand a replacement –
replace
3. As for the item to be repaired
–repair
Think of it as in the 3R’s
What to do if a product will be 1. You may refuse the delivery
delivered late 2. You may demand delivery
within a reasonable period
3. You may claim damages
What to do if the products 1. Determine if you can
breaks before expire or complain for repairs or
guarantee replacements
2. You can claim for your
expenses.
What to do if a product price 1. Insist on paying the original
increases during delivery price –however you should
pay the full price if the
product is delivered only
after 3 months
What to do if your item was a 1. Find out the shops returning
gift policy
2. The person who received the
gift must deal with the
product if its faulty
What to do if the product do 1.Discontinue the service
not live up to any expectations 2.Demand better service
3.Claim for damages
4.Complain to relevant
professionals
What to do if the contract is 1. Demand that the work be
not up to standard redone
2. Only ay for the part of the
work that one is satisfied
with
3. You made demand
completion in a reasonable
space of time
Negotiate beforehand You and a supplier must reach to
What to do if a product do not 1. Claim your money back –
meet your expectations refund
2. Demand a replacement –
replace
3. As for the item to be repaired
–repair
Think of it as in the 3R’s
What to do if a product will be 1. You may refuse the delivery
delivered late 2. You may demand delivery
within a reasonable period
3. You may claim damages
What to do if the products 1. Determine if you can
breaks before expire or complain for repairs or
guarantee replacements
2. You can claim for your
expenses.
What to do if a product price 1. Insist on paying the original
increases during delivery price –however you should
pay the full price if the
product is delivered only
after 3 months
What to do if your item was a 1. Find out the shops returning
gift policy
2. The person who received the
gift must deal with the
product if its faulty
What to do if the product do 1.Discontinue the service
not live up to any expectations 2.Demand better service
3.Claim for damages
4.Complain to relevant
professionals
What to do if the contract is 1. Demand that the work be
not up to standard redone
2. Only ay for the part of the
work that one is satisfied
with
3. You made demand
completion in a reasonable
space of time
Negotiate beforehand You and a supplier must reach to
