1
Natalie managed the development of a new software for a technology
company. She evaluated the feedback she obtained from clients who had
purchased the software. Natalie used the feedback to help make product
updates and fixes for all customers.
Which of the steps of the management process below does this
illustrate?
•
Controlling
•
Leading
•
Organizing
•
Planning
CONCEPT
Management Process and Corporate Culture
2
Sarah was frustrated with her supervisor, and was not motivated to do her
job. She felt that her coworkers were treated better than she was, even
though she worked long hours and met her performance goals.
Which of the motivation theories below explains Sarah's lack of
motivation?
•
Goal-Setting Theory
•
Expectancy Theory
•
Management by Objectives
•
Equity Theory
CONCEPT
Contemporary Motivation Theories
, 3
Gillian reprimands an employee in front of his peers for speaking out of turn
during a sales meeting.
Which of the following types of reinforcement does this scenario
demonstrate?
•
Extinction
•
Positive reinforcement
•
Negative reinforcement
•
Positive punishment
CONCEPT
HRM Toolkit
4
Which of the following is defined as the commonly held beliefs,
ideals and values within an organization?
•
Management style
•
Corporate culture
•
Mission statement
•
Motivation factors
CONCEPT
Management Process and Corporate Culture
5
Which of the following items is an example of an incentive
program?
•
Natalie managed the development of a new software for a technology
company. She evaluated the feedback she obtained from clients who had
purchased the software. Natalie used the feedback to help make product
updates and fixes for all customers.
Which of the steps of the management process below does this
illustrate?
•
Controlling
•
Leading
•
Organizing
•
Planning
CONCEPT
Management Process and Corporate Culture
2
Sarah was frustrated with her supervisor, and was not motivated to do her
job. She felt that her coworkers were treated better than she was, even
though she worked long hours and met her performance goals.
Which of the motivation theories below explains Sarah's lack of
motivation?
•
Goal-Setting Theory
•
Expectancy Theory
•
Management by Objectives
•
Equity Theory
CONCEPT
Contemporary Motivation Theories
, 3
Gillian reprimands an employee in front of his peers for speaking out of turn
during a sales meeting.
Which of the following types of reinforcement does this scenario
demonstrate?
•
Extinction
•
Positive reinforcement
•
Negative reinforcement
•
Positive punishment
CONCEPT
HRM Toolkit
4
Which of the following is defined as the commonly held beliefs,
ideals and values within an organization?
•
Management style
•
Corporate culture
•
Mission statement
•
Motivation factors
CONCEPT
Management Process and Corporate Culture
5
Which of the following items is an example of an incentive
program?
•
