D512 MHA 5410
Quality Improvement
FINAL ASSESSMENT READINESS
Q&S
©2024/2025
,1. Which model is frequently used in healthcare for
continuous quality improvement, focusing on Plan, Do,
Study, Act (PDSA) cycles?
- A) Lean
- B) Six Sigma
- C) FMEA
- D) Balanced Scorecard
Correct Answer: A) Lean
Rationale: The Lean model emphasizes continuous
improvement processes like PDSA, while Six Sigma
focuses on reducing variation.
2. What is the primary objective of Six Sigma methodology
in healthcare quality management?
- A) Cost reduction
- B) Eliminating defects
- C) Increasing patient satisfaction
- D) Managing resources
Correct Answer: B) Eliminating defects
Rationale: Six Sigma aims to improve patient care by
identifying and eliminating defects in healthcare processes.
3. In healthcare quality improvement, what does DMAIC
stand for?
- A) Define, Measure, Analyze, Improve, Control
- B) Design, Model, Assess, Integrate, Check
- C) Develop, Monitor, Adapt, Innovate, Check
- D) Define, Map, Assess, Implement, Control
Correct Answer: A) Define, Measure, Analyze, Improve,
Control
Rationale: DMAIC is a data-driven quality strategy used
©2024/2025
, in Six Sigma to improve processes.
4. Which of the following is NOT a typical tool used in RCA
(Root Cause Analysis)?
- A) Fishbone diagram
- B) Flowchart
- C) Control chart
- D) Pareto chart
Correct Answer: C) Control chart
Rationale: Control charts are used for monitoring process
stability, not specifically for RCA.
5. The primary focus of the Donabedian model in
healthcare quality is on which three elements?
- A) People, Process, Profit
- B) Structure, Process, Outcome
- C) Input, Transformation, Output
- D) Efficiency, Effectiveness, Equity
Correct Answer: B) Structure, Process, Outcome
Rationale: Donabedian introduced the framework of
structure, process, and outcomes to assess healthcare
quality.
### Fill-in-the-Blank Questions
6. In a healthcare setting, __________ is used as a
systematic approach to identify the underlying reasons for a
problem.
Correct Answer: Root Cause Analysis (RCA)
Rationale: RCA helps in understanding what, how, and
why a problem occurred to prevent recurrence.
7. The balance between quality, cost, and access in the
©2024/2025
Quality Improvement
FINAL ASSESSMENT READINESS
Q&S
©2024/2025
,1. Which model is frequently used in healthcare for
continuous quality improvement, focusing on Plan, Do,
Study, Act (PDSA) cycles?
- A) Lean
- B) Six Sigma
- C) FMEA
- D) Balanced Scorecard
Correct Answer: A) Lean
Rationale: The Lean model emphasizes continuous
improvement processes like PDSA, while Six Sigma
focuses on reducing variation.
2. What is the primary objective of Six Sigma methodology
in healthcare quality management?
- A) Cost reduction
- B) Eliminating defects
- C) Increasing patient satisfaction
- D) Managing resources
Correct Answer: B) Eliminating defects
Rationale: Six Sigma aims to improve patient care by
identifying and eliminating defects in healthcare processes.
3. In healthcare quality improvement, what does DMAIC
stand for?
- A) Define, Measure, Analyze, Improve, Control
- B) Design, Model, Assess, Integrate, Check
- C) Develop, Monitor, Adapt, Innovate, Check
- D) Define, Map, Assess, Implement, Control
Correct Answer: A) Define, Measure, Analyze, Improve,
Control
Rationale: DMAIC is a data-driven quality strategy used
©2024/2025
, in Six Sigma to improve processes.
4. Which of the following is NOT a typical tool used in RCA
(Root Cause Analysis)?
- A) Fishbone diagram
- B) Flowchart
- C) Control chart
- D) Pareto chart
Correct Answer: C) Control chart
Rationale: Control charts are used for monitoring process
stability, not specifically for RCA.
5. The primary focus of the Donabedian model in
healthcare quality is on which three elements?
- A) People, Process, Profit
- B) Structure, Process, Outcome
- C) Input, Transformation, Output
- D) Efficiency, Effectiveness, Equity
Correct Answer: B) Structure, Process, Outcome
Rationale: Donabedian introduced the framework of
structure, process, and outcomes to assess healthcare
quality.
### Fill-in-the-Blank Questions
6. In a healthcare setting, __________ is used as a
systematic approach to identify the underlying reasons for a
problem.
Correct Answer: Root Cause Analysis (RCA)
Rationale: RCA helps in understanding what, how, and
why a problem occurred to prevent recurrence.
7. The balance between quality, cost, and access in the
©2024/2025
