Usps SSA study guide
USPS iiMission: ii- iiAnswers ii-Provide iia iireliable, iiefficient,trusted iiand iiaffordable
iiuniversal iidelivery iiservice iithat iiconnects iipeople, iiand iihelps iibusinesses iigrow.
Usps iiWebsite ii- iiAnswers ii-USPS.com
USPS iiVision ii- iiAnswers ii-A iipostal iiservice iithat iienables iiall iicitizens iito iiconnect
iibusinesses iito iigrow, iiand iicommunities iito iithrive iiin iia iidigital iiworld.
USPS iimission iiis iito ii- iiAnswers ii-Deliver iihigh iiquality iiservices, iiprovide iiworld iiclass
iicustomer iiexperiences, iiensure iia iisafe iiworkplace, iiand iian iiengaged iiworkforce
O.I.G ii( iiOffice iiof iiInspector iiGeneral) ii- iiAnswers ii-Independent iiagency iiwithin iiPostal
iiService iiunder iisupervision iiof ii9 iipresidentially iiappointed iigovernors. ii
Perform iiindependent iiaudits iiand iiinvestigations iito iidetect iifraud, iiwaste, iiand
iimisconduct. iiDeterrent iieffect iion iiPostal iicrime.
Six iiretail iimoments iithat iimatter: ii- iiAnswers ii-Deliver iiyour iifirst iiimpression, iiact iiwith
iicourtesy, iiand iiurgency, iikeeping iiit iiclean ii& iipristine, iidelivering iithe iipride iiinside,
iitransitioning iib/w iithe iiback iiand iifront, iisolutions iiare iiyour iispecialty
Six iimoments iithat iimatter iiare iikey iimindsets iifor: ii- iiAnswers ii-Providing iiworld iiclass
iicustomer iiservice iiand iidemonstrating iipostal iiproud.
Five iiessential iielements iifor iiActive iilistening ii- iiAnswers ii-Open iiand iirespectful
iidemeanor, iiverbal ii& iinonverbal iiquestions, iiseek iiclarification iino iiassumptions,
iiprovide iifeedback.
S.O.L.E.R ii( iiremember iiwhen iiengaging iito iicustomers) ii- iiAnswers ii-S. iiSquarely iiface
iithe iiperson
O. iiOpen iiyour iiposture
L. iiLean iitowards iithe iisender ii
E. iiEye iicontact iimaintained ii
R. iiRelax iiwhile iiattending
G.I.S.T ii- iiAnswers ii-Greet, iiInquire, iiSuggest, iiThank
HAZMAT ii- iiAnswers ii-" iiDoes iithis iiitem iicontain iianything iiliquid, iifragile iiperishable iior
iipotentially iihazardous iisuch iias iilithium iibatteries iior iiperfume? ii"
First iioffer ii- iiAnswers ii-PRIORITY iiMAIL iiEXPRESS
,Secondly iiOffer ii- iiAnswers ii-Priority iiMail
Domestic iiMail ii- iiAnswers ii-Items iisent iiwithin iithe iiU.S iiits iiterritories, iiand
iipossessions. iiIncluding:
Army iiPost iiOffices ii(APOs), iiFleet iiPost iiOffice ii(FPOs), iiDiplomatic iiPost iiOffice
ii(DPOs), iiUnited iiNations, iiShipping iiservices-USPS iicompetitive iiservices
Domestic iiMail iiManuel ii(DMM) ii- iiAnswers ii-Resource iifor iipolicies, iiregulations iiand
iiprocedures iigoverning iidomestic iiMail iiservices.
Includes iiprices, iirestrictions, iiand iistandards, iifor iiextra iiservices iiand iieach iiclass iiof
iimail.
Shipping iiservices: ii- iiAnswers ii-Priority iiMail iiExpress ii
Priority iiMail ii
First iiClass iipackage iiservice-Retail ii
Parcel iiSelect
USPS iiRetail iiGround
Parcel iiReturn iiService
Ballon iiPrice ii( iiPriority iiMail iiSurcharges) ii- iiAnswers ii-*Large iilightweight iipackages
iicharged iito iialign iipostage iiwith iitransportation iicost.
*Applies iito iiPriority iiMail iidetonating iiin iizones ii1-4
*Mailpiece iiweighing iiless iithan ii20 iipounds iiand iimeasuring iiover ii84 iiinches iiin
iicombined iilength, iigirth iicharged iias ii20 iipound iiparcel iifor iithe iidestination iizone.
Dimensional iiWeight ii- iiAnswers ii-*Applies iito iiPriority iiMail iiaddressed iito iizones ii5-9
iiwith iiany iidimension iiexceeding iione iicubic iifoot.
*Aligns iipostage iito iireflect iitransportation iiand iioperational iicosts.
Ballon iiprice iicontd. ii- iiAnswers ii-Items iiover ii84 iiinches iiin iicombined iilength iiand iigirth
iibut iino iimore iithan ii108 iiinches, iiweighing iiless iithan ii20 iipounds iipay iithe ii20 iipound
iiprice
Oversize iiPrice ii- iiAnswers ii-Pieces iithat iiexceed ii108 iiinches iibut iinot iiover ii130 iiinches
iiin iicombined iilength iiand iigirth iipay iithe iioversize iiprice.
Mailing iiServices: ii- iiAnswers ii-Products iiwith iino iicompetition iifrom iiother iidelivery
iicompanies: ii
•First iiClass iiMail ii•Periodicals(magazines)
•USPS iiMarketing iiMail
•Library iiMail ii( iisubclass iiof iipkg. iiservices)
•Media iiMail ii( iisubclass iiof iipackage iiserv.)
•Extra iiservices
, Periodicals ii- iiAnswers ii-Must iibe iipublished iiat iileast ii4 iitimes iia iiyear, iiat iia iistated
iifrequency, iifrom iia iiknown iioffice iiof iipublication, iiand iibe iiformed iiof iiprinted iisheets.
Authorized iipublications iisuch iias iimagazines, iiand iinewspapers iiwhose iiprimary
iipurpose iiis iitransmitting iiinformation.
EDDM ii( iiEvery iiDoor iiDirect iiMail) ii- iiAnswers ii-5,000 iior iiless iiflat-sized iimail iipieces
iiserviced iiby iia iisingle iiPost iiOffice ii
Online iitools iito iiselect iimailing iiroutes iiby iineighborhood, iizip iicode, iicity, iior iitargeted
iiarea iiaround iibusinesses.
Library iiMail ii- iiAnswers ii-Items iimust iibe iisent iito, iifrom, iior iibetween iieducational
iiorganizations iimuseums, iiand iiother iiqualified iiorganizations. iiCertificate iiof iimailing,
iicollect iion iidelivery, iireturn iireceipt, iisignature iiconfirmation, iispecial iihandling
Gaining iiProduct iiKnowledge: ii- iiAnswers ii-•USPS.com
•Postal iiExplorer ii
•Postal iiBulletin ii
•Retail iiDigest
•Customers iishould iifeel iispecial iiand iiappreciated ii
•Dissatisfaction iiresults iiin iilost iicustomers, iiand iirevenue iifor iiUSPS
Insured iiMail iiService ii- iiAnswers ii-Insurance iiinclude iiwith: iiPriority iiMail iiExpress
ii($100), iiPriority iiMail ii($50), iiCommercial iiPlus ii( ii$100), iiand iiCOD ii& iiRegistered iiMail
ii($100)
If iiinsured iifor iiover ii$500 iiyou iimust: ii- iiAnswers ii-Obtain iisignature iiof iireceipt iiand
iimaintain iirecord iiof iidelivery. iiUnless iiit iiunder ii500 iiit iidoes iinot iirequire iisignature
Insured iiMail iiService: ii- iiAnswers ii-Can iibe iipurchased iiat iiany iiretail iicounter iiPost
iiOffice iim, iiSelf iiService iiKiosk, iior iiUSPS.com
You iicannot iiuse iiprecanceled iistamps iito: ii- iiAnswers ii-Pay iifor iicertified iiservice iimails
iifees.
Priority iiMail iiExpress ii- iiAnswers ii-1-2 iidays. iiMoney-back iiguarantee. ii365 iidays iia
iiyear. iiIncludes iiproof iiof iidelivery iisignature ii(if iirequested), iiup iito ii$100 iiinsurance,
iidelivered iiby ii12:00pm iior iiany iipackages/mail iiout iiof iistate iior iiinternational iideliver iiby
ii3:00pm iinext iidelivery iiday ii, iiSundays, iiholidays iifor iiadditional iifee. iiFree iipackaging,
iialso iihas iiflat iirate iiprices, iimaximum iiweight iiis ii70 iipounds, ii108 iilength ii& iigirth.
iiTracking iiincluded. iiPremier iiService iiof iiUSPS. iiExtra iiservices iiavailable iisuch iias
iiCollect iion iiDelivery ii( iiCOD), iiReturn iiReceipt, iiAdult iiSignature, iiSpecial iiHandling,
iiRestricted iidelivery iimust iibe iiused iiwith iianother iiextra iiservice iifor iiit iito iibe iiused.
USPS iiMission: ii- iiAnswers ii-Provide iia iireliable, iiefficient,trusted iiand iiaffordable
iiuniversal iidelivery iiservice iithat iiconnects iipeople, iiand iihelps iibusinesses iigrow.
Usps iiWebsite ii- iiAnswers ii-USPS.com
USPS iiVision ii- iiAnswers ii-A iipostal iiservice iithat iienables iiall iicitizens iito iiconnect
iibusinesses iito iigrow, iiand iicommunities iito iithrive iiin iia iidigital iiworld.
USPS iimission iiis iito ii- iiAnswers ii-Deliver iihigh iiquality iiservices, iiprovide iiworld iiclass
iicustomer iiexperiences, iiensure iia iisafe iiworkplace, iiand iian iiengaged iiworkforce
O.I.G ii( iiOffice iiof iiInspector iiGeneral) ii- iiAnswers ii-Independent iiagency iiwithin iiPostal
iiService iiunder iisupervision iiof ii9 iipresidentially iiappointed iigovernors. ii
Perform iiindependent iiaudits iiand iiinvestigations iito iidetect iifraud, iiwaste, iiand
iimisconduct. iiDeterrent iieffect iion iiPostal iicrime.
Six iiretail iimoments iithat iimatter: ii- iiAnswers ii-Deliver iiyour iifirst iiimpression, iiact iiwith
iicourtesy, iiand iiurgency, iikeeping iiit iiclean ii& iipristine, iidelivering iithe iipride iiinside,
iitransitioning iib/w iithe iiback iiand iifront, iisolutions iiare iiyour iispecialty
Six iimoments iithat iimatter iiare iikey iimindsets iifor: ii- iiAnswers ii-Providing iiworld iiclass
iicustomer iiservice iiand iidemonstrating iipostal iiproud.
Five iiessential iielements iifor iiActive iilistening ii- iiAnswers ii-Open iiand iirespectful
iidemeanor, iiverbal ii& iinonverbal iiquestions, iiseek iiclarification iino iiassumptions,
iiprovide iifeedback.
S.O.L.E.R ii( iiremember iiwhen iiengaging iito iicustomers) ii- iiAnswers ii-S. iiSquarely iiface
iithe iiperson
O. iiOpen iiyour iiposture
L. iiLean iitowards iithe iisender ii
E. iiEye iicontact iimaintained ii
R. iiRelax iiwhile iiattending
G.I.S.T ii- iiAnswers ii-Greet, iiInquire, iiSuggest, iiThank
HAZMAT ii- iiAnswers ii-" iiDoes iithis iiitem iicontain iianything iiliquid, iifragile iiperishable iior
iipotentially iihazardous iisuch iias iilithium iibatteries iior iiperfume? ii"
First iioffer ii- iiAnswers ii-PRIORITY iiMAIL iiEXPRESS
,Secondly iiOffer ii- iiAnswers ii-Priority iiMail
Domestic iiMail ii- iiAnswers ii-Items iisent iiwithin iithe iiU.S iiits iiterritories, iiand
iipossessions. iiIncluding:
Army iiPost iiOffices ii(APOs), iiFleet iiPost iiOffice ii(FPOs), iiDiplomatic iiPost iiOffice
ii(DPOs), iiUnited iiNations, iiShipping iiservices-USPS iicompetitive iiservices
Domestic iiMail iiManuel ii(DMM) ii- iiAnswers ii-Resource iifor iipolicies, iiregulations iiand
iiprocedures iigoverning iidomestic iiMail iiservices.
Includes iiprices, iirestrictions, iiand iistandards, iifor iiextra iiservices iiand iieach iiclass iiof
iimail.
Shipping iiservices: ii- iiAnswers ii-Priority iiMail iiExpress ii
Priority iiMail ii
First iiClass iipackage iiservice-Retail ii
Parcel iiSelect
USPS iiRetail iiGround
Parcel iiReturn iiService
Ballon iiPrice ii( iiPriority iiMail iiSurcharges) ii- iiAnswers ii-*Large iilightweight iipackages
iicharged iito iialign iipostage iiwith iitransportation iicost.
*Applies iito iiPriority iiMail iidetonating iiin iizones ii1-4
*Mailpiece iiweighing iiless iithan ii20 iipounds iiand iimeasuring iiover ii84 iiinches iiin
iicombined iilength, iigirth iicharged iias ii20 iipound iiparcel iifor iithe iidestination iizone.
Dimensional iiWeight ii- iiAnswers ii-*Applies iito iiPriority iiMail iiaddressed iito iizones ii5-9
iiwith iiany iidimension iiexceeding iione iicubic iifoot.
*Aligns iipostage iito iireflect iitransportation iiand iioperational iicosts.
Ballon iiprice iicontd. ii- iiAnswers ii-Items iiover ii84 iiinches iiin iicombined iilength iiand iigirth
iibut iino iimore iithan ii108 iiinches, iiweighing iiless iithan ii20 iipounds iipay iithe ii20 iipound
iiprice
Oversize iiPrice ii- iiAnswers ii-Pieces iithat iiexceed ii108 iiinches iibut iinot iiover ii130 iiinches
iiin iicombined iilength iiand iigirth iipay iithe iioversize iiprice.
Mailing iiServices: ii- iiAnswers ii-Products iiwith iino iicompetition iifrom iiother iidelivery
iicompanies: ii
•First iiClass iiMail ii•Periodicals(magazines)
•USPS iiMarketing iiMail
•Library iiMail ii( iisubclass iiof iipkg. iiservices)
•Media iiMail ii( iisubclass iiof iipackage iiserv.)
•Extra iiservices
, Periodicals ii- iiAnswers ii-Must iibe iipublished iiat iileast ii4 iitimes iia iiyear, iiat iia iistated
iifrequency, iifrom iia iiknown iioffice iiof iipublication, iiand iibe iiformed iiof iiprinted iisheets.
Authorized iipublications iisuch iias iimagazines, iiand iinewspapers iiwhose iiprimary
iipurpose iiis iitransmitting iiinformation.
EDDM ii( iiEvery iiDoor iiDirect iiMail) ii- iiAnswers ii-5,000 iior iiless iiflat-sized iimail iipieces
iiserviced iiby iia iisingle iiPost iiOffice ii
Online iitools iito iiselect iimailing iiroutes iiby iineighborhood, iizip iicode, iicity, iior iitargeted
iiarea iiaround iibusinesses.
Library iiMail ii- iiAnswers ii-Items iimust iibe iisent iito, iifrom, iior iibetween iieducational
iiorganizations iimuseums, iiand iiother iiqualified iiorganizations. iiCertificate iiof iimailing,
iicollect iion iidelivery, iireturn iireceipt, iisignature iiconfirmation, iispecial iihandling
Gaining iiProduct iiKnowledge: ii- iiAnswers ii-•USPS.com
•Postal iiExplorer ii
•Postal iiBulletin ii
•Retail iiDigest
•Customers iishould iifeel iispecial iiand iiappreciated ii
•Dissatisfaction iiresults iiin iilost iicustomers, iiand iirevenue iifor iiUSPS
Insured iiMail iiService ii- iiAnswers ii-Insurance iiinclude iiwith: iiPriority iiMail iiExpress
ii($100), iiPriority iiMail ii($50), iiCommercial iiPlus ii( ii$100), iiand iiCOD ii& iiRegistered iiMail
ii($100)
If iiinsured iifor iiover ii$500 iiyou iimust: ii- iiAnswers ii-Obtain iisignature iiof iireceipt iiand
iimaintain iirecord iiof iidelivery. iiUnless iiit iiunder ii500 iiit iidoes iinot iirequire iisignature
Insured iiMail iiService: ii- iiAnswers ii-Can iibe iipurchased iiat iiany iiretail iicounter iiPost
iiOffice iim, iiSelf iiService iiKiosk, iior iiUSPS.com
You iicannot iiuse iiprecanceled iistamps iito: ii- iiAnswers ii-Pay iifor iicertified iiservice iimails
iifees.
Priority iiMail iiExpress ii- iiAnswers ii-1-2 iidays. iiMoney-back iiguarantee. ii365 iidays iia
iiyear. iiIncludes iiproof iiof iidelivery iisignature ii(if iirequested), iiup iito ii$100 iiinsurance,
iidelivered iiby ii12:00pm iior iiany iipackages/mail iiout iiof iistate iior iiinternational iideliver iiby
ii3:00pm iinext iidelivery iiday ii, iiSundays, iiholidays iifor iiadditional iifee. iiFree iipackaging,
iialso iihas iiflat iirate iiprices, iimaximum iiweight iiis ii70 iipounds, ii108 iilength ii& iigirth.
iiTracking iiincluded. iiPremier iiService iiof iiUSPS. iiExtra iiservices iiavailable iisuch iias
iiCollect iion iiDelivery ii( iiCOD), iiReturn iiReceipt, iiAdult iiSignature, iiSpecial iiHandling,
iiRestricted iidelivery iimust iibe iiused iiwith iianother iiextra iiservice iifor iiit iito iibe iiused.
