USPS CLERK TEST
Who iidoes iisame iiduties iias iiSSA iibut iialso iisupports iiback iioffice? ii- iiAnswers ii-Sales
iiand iiServices iiDistribution iiAssociate iiSSDA
Who iiare iiresponsible iifor iiensuring iithat iiemployees iiare iiproperly iitrained ii- iiAnswers ii-
The iisupervisor
What iiare iisome iibarriers iito iieffective iilistening? ii- iiAnswers ii-noise, iiday iidreaming,
iipreoccupied, iiinfo iioverload, iienvironment, iiphysical iiimpairment, iilack iiof iiinterest
iiassumptions, iidefensiveness, iievaluating iiand iijudging, iiclarification iiplanning iiyour
iiresponse.
What iiis iithe iidifference iibetween iiverbal iiand iinonverbal iicommunication? ii- iiAnswers ii-
Verbal. iiNonverbal, iibody iilanguage, iifacial iiexpressions
What iiis iithe iiminimum iiand iimaximum iiweight iiof iia iipackage iimailed iipriority iimail? ii-
iiAnswers ii-No iiminimum, iimaximum ii70 iilbs
Name ii6 iishipping iiservices iithat iithe iipost iioffice iioffers ii- iiAnswers ii-priority iimail
iiexpress, iipriority iimail, iifirst iiclass iipackage, iiground, iiparcel iireturn iiservice,
iiinternational
how iican iiyou iiobtain iia iiPME iilabel ii- iiAnswers ii-Post iiOffice iionline iior iikiosk
How iimany iisurcharges iidoes iithe iipost iioffice iihave iifor iiour iishipping iiservices?
iiDescribe iieach iione ii- iiAnswers ii-Balloon iiPrice-OM, iizone ii1-4 ii20 iilbs ii84 iiinches.
iiGround-zone ii5-9 ii20 iilbs iiover ii84 iiinches. iiDimensional iiWeight-PM iizones ii5-9 iithat
iiexceed ii1 iicubic iifoot. iiOversized-Ground ii5-9 ii108 iiinches iiup iito ii130
How iido iiyou iibuild iicustomer iirelationships? ii- iiAnswers ii-Positive iiattitude, iilistening,
iicommunication, iiadapt iito iichange, iiproduct iiknowledge, iilisten iito iiyour iicustomer, iibe
iithe iibest
What iiare iitwo iitypes iiof iicommunication? ii- iiAnswers ii-Verbal iiand iinon-verbal
Commercial iibase iipricing iiincentives iiapply iito iiwhat ii- iiAnswers ii-postage iionly
What iiis iithe iidifference iibetween iiHFPU iiand iiPost iiOffice iiaddressee? ii- iiAnswers ii-
Hold iifor iipick iiup-addressee iireceives iia iitext iiarrives iiat iiPO. iiaddressee iiit iiis iidelivered
iito iithe iiaddress iiby iisender
, Name iithe iiSix iiRetail iiMoments iithat iiMatter? ii- iiAnswers ii-First iiimpression, iiUrgency,
iiClean, iiPride iiInside, iiTransitioning iito iifront, iiSolutions.
By iifederal iilaw iiall iiPostal iiService iiemployees iiare iimandated iito iido iiwhat iiwith iiall iimail
iiwhile iiin iiour iicustody? ii- iiAnswers ii-Protect iiand iipreserve
What iiprovides iia iiconvenient iiway iifor iimerchant iiwho iisend iia iilarge iivolume iiof iiparcels
iito iireceive iimerchandise iifrom iitheir iicustomers? ii- iiAnswers ii-Bulk iiParcel iiReturn
iiService
Who iiare iiconsidered iibusiness iileaders iiand iicommunity iianchors iithat iilocal iicontacts
iithe iiPostal iiService iineeds iito iiincrease iiits iishare iiof iithe iishipping iimarket ii- iiAnswers ii-
post iimaster
Who iihelp iicustomers iiidentify iimailing iineeds iiensures iicustomers iicomplete iirequired
iiforms iibefore iithey iireach iithe iiwindow, iiand iianswers iicustomer iiquestions ii- iiAnswers
ii-lobby iiassistant
Why iiis iiour iiPostal iiBrand iiimportant? ii- iiAnswers ii-customers iihave iia iichoice. iiRetail iiis
iiface iibrand. iiCustomers iiconfidence iisee iiour iibrand.
In iiwhat iievents iican iiyou iiget iia iirefund iion iia iiPME iipackage? ii- iiAnswers ii-If iiservice
iicommitment iiis iinot iimet
What iiis iithe iiPostal iiMission? ii- iiAnswers ii-reliable, iiefficient, iiaffordable iidelivery
iiservice iithat iiconnects iibusinesses iigrow.
What iiis iithe iiPostal iiVision? ii- iiAnswers ii-all iicitizens iito iiconnect, iibusinesses iito iigrow,
iiand iicommunities iiin iia iidigital iiworld.
How iimuch iiof iicommunication iiis iidevoted iito iilistening ii- iiAnswers ii-50%
What iiservices iidoes iiPostal iiTracking iiProvide? ii- iiAnswers ii-Date, iiZip iiCode, iiand iithe
iitime iidelivered
Insurance iipurchased iiat iiany iiSelf-Service iiKiosk, iior iiat iiusps.com iicannot iibe
iicombined iiwith iiinsurance iipurchased iiwhere? ii- iiAnswers ii-Retail iiCounter
Can iia iiclerk iiaccept iipre-canceled iistamps iifor iipayment iifor iiinsured iimail iiservices? ii-
iiAnswers ii-no
If iia iimail iipiece iiis iiinsured iiover ii$500 iiwhat iiis iirequired ii- iiAnswers ii-signature
What iiis iithe iimost iisecure iiservice iithe iiPostal iiSystem iioffers? ii- iiAnswers ii-Registered
iiMail
Who iidoes iisame iiduties iias iiSSA iibut iialso iisupports iiback iioffice? ii- iiAnswers ii-Sales
iiand iiServices iiDistribution iiAssociate iiSSDA
Who iiare iiresponsible iifor iiensuring iithat iiemployees iiare iiproperly iitrained ii- iiAnswers ii-
The iisupervisor
What iiare iisome iibarriers iito iieffective iilistening? ii- iiAnswers ii-noise, iiday iidreaming,
iipreoccupied, iiinfo iioverload, iienvironment, iiphysical iiimpairment, iilack iiof iiinterest
iiassumptions, iidefensiveness, iievaluating iiand iijudging, iiclarification iiplanning iiyour
iiresponse.
What iiis iithe iidifference iibetween iiverbal iiand iinonverbal iicommunication? ii- iiAnswers ii-
Verbal. iiNonverbal, iibody iilanguage, iifacial iiexpressions
What iiis iithe iiminimum iiand iimaximum iiweight iiof iia iipackage iimailed iipriority iimail? ii-
iiAnswers ii-No iiminimum, iimaximum ii70 iilbs
Name ii6 iishipping iiservices iithat iithe iipost iioffice iioffers ii- iiAnswers ii-priority iimail
iiexpress, iipriority iimail, iifirst iiclass iipackage, iiground, iiparcel iireturn iiservice,
iiinternational
how iican iiyou iiobtain iia iiPME iilabel ii- iiAnswers ii-Post iiOffice iionline iior iikiosk
How iimany iisurcharges iidoes iithe iipost iioffice iihave iifor iiour iishipping iiservices?
iiDescribe iieach iione ii- iiAnswers ii-Balloon iiPrice-OM, iizone ii1-4 ii20 iilbs ii84 iiinches.
iiGround-zone ii5-9 ii20 iilbs iiover ii84 iiinches. iiDimensional iiWeight-PM iizones ii5-9 iithat
iiexceed ii1 iicubic iifoot. iiOversized-Ground ii5-9 ii108 iiinches iiup iito ii130
How iido iiyou iibuild iicustomer iirelationships? ii- iiAnswers ii-Positive iiattitude, iilistening,
iicommunication, iiadapt iito iichange, iiproduct iiknowledge, iilisten iito iiyour iicustomer, iibe
iithe iibest
What iiare iitwo iitypes iiof iicommunication? ii- iiAnswers ii-Verbal iiand iinon-verbal
Commercial iibase iipricing iiincentives iiapply iito iiwhat ii- iiAnswers ii-postage iionly
What iiis iithe iidifference iibetween iiHFPU iiand iiPost iiOffice iiaddressee? ii- iiAnswers ii-
Hold iifor iipick iiup-addressee iireceives iia iitext iiarrives iiat iiPO. iiaddressee iiit iiis iidelivered
iito iithe iiaddress iiby iisender
, Name iithe iiSix iiRetail iiMoments iithat iiMatter? ii- iiAnswers ii-First iiimpression, iiUrgency,
iiClean, iiPride iiInside, iiTransitioning iito iifront, iiSolutions.
By iifederal iilaw iiall iiPostal iiService iiemployees iiare iimandated iito iido iiwhat iiwith iiall iimail
iiwhile iiin iiour iicustody? ii- iiAnswers ii-Protect iiand iipreserve
What iiprovides iia iiconvenient iiway iifor iimerchant iiwho iisend iia iilarge iivolume iiof iiparcels
iito iireceive iimerchandise iifrom iitheir iicustomers? ii- iiAnswers ii-Bulk iiParcel iiReturn
iiService
Who iiare iiconsidered iibusiness iileaders iiand iicommunity iianchors iithat iilocal iicontacts
iithe iiPostal iiService iineeds iito iiincrease iiits iishare iiof iithe iishipping iimarket ii- iiAnswers ii-
post iimaster
Who iihelp iicustomers iiidentify iimailing iineeds iiensures iicustomers iicomplete iirequired
iiforms iibefore iithey iireach iithe iiwindow, iiand iianswers iicustomer iiquestions ii- iiAnswers
ii-lobby iiassistant
Why iiis iiour iiPostal iiBrand iiimportant? ii- iiAnswers ii-customers iihave iia iichoice. iiRetail iiis
iiface iibrand. iiCustomers iiconfidence iisee iiour iibrand.
In iiwhat iievents iican iiyou iiget iia iirefund iion iia iiPME iipackage? ii- iiAnswers ii-If iiservice
iicommitment iiis iinot iimet
What iiis iithe iiPostal iiMission? ii- iiAnswers ii-reliable, iiefficient, iiaffordable iidelivery
iiservice iithat iiconnects iibusinesses iigrow.
What iiis iithe iiPostal iiVision? ii- iiAnswers ii-all iicitizens iito iiconnect, iibusinesses iito iigrow,
iiand iicommunities iiin iia iidigital iiworld.
How iimuch iiof iicommunication iiis iidevoted iito iilistening ii- iiAnswers ii-50%
What iiservices iidoes iiPostal iiTracking iiProvide? ii- iiAnswers ii-Date, iiZip iiCode, iiand iithe
iitime iidelivered
Insurance iipurchased iiat iiany iiSelf-Service iiKiosk, iior iiat iiusps.com iicannot iibe
iicombined iiwith iiinsurance iipurchased iiwhere? ii- iiAnswers ii-Retail iiCounter
Can iia iiclerk iiaccept iipre-canceled iistamps iifor iipayment iifor iiinsured iimail iiservices? ii-
iiAnswers ii-no
If iia iimail iipiece iiis iiinsured iiover ii$500 iiwhat iiis iirequired ii- iiAnswers ii-signature
What iiis iithe iimost iisecure iiservice iithe iiPostal iiSystem iioffers? ii- iiAnswers ii-Registered
iiMail
