SSA Window Training Exam Questions
and Answers
3 types of communication - Answers -Verbal, Nonverbal, Nonverbal Cues
S.O.L.E.R - Answers -Squarely, Open, Lean, Eye contact, Relax
What is a Successful Sales Transaction (best value)? - Answers -You and the customer
make an informed, mutually beneficial decision
What is a need? - Answers -A desire to improve or accomplish something
GIST - Answers -Greet, Inquire, Suggest, Thank
Processing Categories - Answers -Letter, Flat, Machinable Parcels, Irregular Parcels,
Outside Parcels
Max dimensions of a letter - Answers -11 1/2 X 6 1/8 inches
Min dimensions of a letter - Answers -3 1/2 X 5 inches
What is FUR? - Answers -Flexible, Uniformly thick, Rectangular
What does FUR apply to? - Answers -Flats
Maximum dimensions of a flat - Answers -15 X 12 inches
Maximum dimensions for machinable parcels - Answers -17 X 27 X 17 inches; LESS
THAN 25 lbs
Dimensions of an irregular parcel - Answers -LESS THAN 6 X 3 inches; 6 oz
Dimensions of an outside parcel - Answers -MORE THAN 17 X 17 X 27 inches; 25 lbs
Premier products - Answers -Express, Priority, Insured, PO Boxes
3 purchase options for Insured mail - Answers -Online, Retail counter, Self-Service
Kiosk
Maximum amount for Insured mail - Answers -$5,000
, Maximum amount of insurance for Registered Mail - Answers -$25,000
Where do you file insurance claims? - Answers -Online
What is EDDM? - Answers -Every Door Direct Mail
Maximum amount of EDDM to be sent per day - Answers -5,000
"It is not to 'up sell' a customer, but to..." - Answers -Correct sale
Contains Priority mail, more than 1 cubic foot, and in zones 5-8 - Answers -Dimensional
Weight Pricing
Contains Priority & Standard mail, between 84-108 inches, and in zones 1-4 - Answers -
Balloon Pricing
Contains Standard mail, between 108-130 inches, has no zones - Answers -Oversized
Pricing
What are Mailing Services? - Answers -No competition; include First-Class, Periodicals,
Standard, Package Services and Extra Services
What are Shipping Services? - Answers -Has competition; Express, Priority, Parcel
Select, Parcel Return Select
4 class of International Mail - Answers -First-Class, Priority, Express, Global Express
Guaranteed.
For International Mail; can't weigh more than 4 lbs - Answers -First-Class
For International Mail; can't weigh more than 20 lbs - Answers -Priority
Maximum weight of a parcel that USPS can ship - Answers -70 lbs
2 types of PO Boxes - Answers -Market Dominant & Competitive
PO Box type that requires a refundable deposit - Answers -Market Dominant
PO Box type that requires NO deposit - Answers -Competitive
Time limits for Premium Forwarding Services (PFS) - Answers -No less than 2 weeks,
no more than 1 year
Maximum time limit for a Temporary Forward - Answers -6 months
Time limits for Holding mail - Answers -No less than 3 days, no more than 30 days
and Answers
3 types of communication - Answers -Verbal, Nonverbal, Nonverbal Cues
S.O.L.E.R - Answers -Squarely, Open, Lean, Eye contact, Relax
What is a Successful Sales Transaction (best value)? - Answers -You and the customer
make an informed, mutually beneficial decision
What is a need? - Answers -A desire to improve or accomplish something
GIST - Answers -Greet, Inquire, Suggest, Thank
Processing Categories - Answers -Letter, Flat, Machinable Parcels, Irregular Parcels,
Outside Parcels
Max dimensions of a letter - Answers -11 1/2 X 6 1/8 inches
Min dimensions of a letter - Answers -3 1/2 X 5 inches
What is FUR? - Answers -Flexible, Uniformly thick, Rectangular
What does FUR apply to? - Answers -Flats
Maximum dimensions of a flat - Answers -15 X 12 inches
Maximum dimensions for machinable parcels - Answers -17 X 27 X 17 inches; LESS
THAN 25 lbs
Dimensions of an irregular parcel - Answers -LESS THAN 6 X 3 inches; 6 oz
Dimensions of an outside parcel - Answers -MORE THAN 17 X 17 X 27 inches; 25 lbs
Premier products - Answers -Express, Priority, Insured, PO Boxes
3 purchase options for Insured mail - Answers -Online, Retail counter, Self-Service
Kiosk
Maximum amount for Insured mail - Answers -$5,000
, Maximum amount of insurance for Registered Mail - Answers -$25,000
Where do you file insurance claims? - Answers -Online
What is EDDM? - Answers -Every Door Direct Mail
Maximum amount of EDDM to be sent per day - Answers -5,000
"It is not to 'up sell' a customer, but to..." - Answers -Correct sale
Contains Priority mail, more than 1 cubic foot, and in zones 5-8 - Answers -Dimensional
Weight Pricing
Contains Priority & Standard mail, between 84-108 inches, and in zones 1-4 - Answers -
Balloon Pricing
Contains Standard mail, between 108-130 inches, has no zones - Answers -Oversized
Pricing
What are Mailing Services? - Answers -No competition; include First-Class, Periodicals,
Standard, Package Services and Extra Services
What are Shipping Services? - Answers -Has competition; Express, Priority, Parcel
Select, Parcel Return Select
4 class of International Mail - Answers -First-Class, Priority, Express, Global Express
Guaranteed.
For International Mail; can't weigh more than 4 lbs - Answers -First-Class
For International Mail; can't weigh more than 20 lbs - Answers -Priority
Maximum weight of a parcel that USPS can ship - Answers -70 lbs
2 types of PO Boxes - Answers -Market Dominant & Competitive
PO Box type that requires a refundable deposit - Answers -Market Dominant
PO Box type that requires NO deposit - Answers -Competitive
Time limits for Premium Forwarding Services (PFS) - Answers -No less than 2 weeks,
no more than 1 year
Maximum time limit for a Temporary Forward - Answers -6 months
Time limits for Holding mail - Answers -No less than 3 days, no more than 30 days
