SSA Training Exam Questions and
Answers
Retail iiSystems iiSoftware ii- iiAnswers ii-RSS iistands iifor:
A iiCustomer-Centric iienvironment iiconsists iiof: ii- iiAnswers ii-1) iiPeople ii
2) iiProcesses ii
3) iiPride ii
4) iiResults
A iiWorld iiClass iiCustomer iiExperience ii- iiAnswers ii-What iibuilds iicustomer iiloyalty?
Every iiaddress iiin iithe iination. ii- iiAnswers ii-What iiplaces iidoes iithe iiUSPS iidelivery
iiservice iireach?
USPS iimission: ii- iiAnswers ii-Provide iia iireliable, iiefficient, iitrusted iiand iiaffordable
iiuniversal iidelivery iiservice iithat iiconnects iipeople iiand iihelps iibusinesses iigrow.
USPS iivision: ii- iiAnswers ii-A iiPostal iiService iithat iienables iiall iicitizens iito iiconnect,
iibusinesses iito iigrow, iiand iicommunities iito iithrive iiin iia iidigital iiworld.
Core iiset iiof iienduring iigoals iithat iiguide iiall iiof iiits iistrategic iiinitiatives iiand iicontinuous
iiimprovement iiefforts: ii- iiAnswers ii-1) iiDeliver iihigh-quality iiservices ii
2) iiProvide iiworld iiclass iicustomer iiexperiences
3) iiEnsure iia iisafe iiworkplace iiand iian iiengaged iiworkforce.
the iisecurity iiand iisanctity iiof iithe iimail iiin iiits iicustody ii- iiAnswers ii-The iiPostal iiService
iimust iipreserve iiand iiprotect:
Issues iirelated iito iisecurity iiand iisanctity iiof iimail: ii- iiAnswers ii-1) iiTheft ii
2) iiDestruction iior iidamage iiof iimail ii
3) iiDelay iiof iimail ii
4) iiOpening
US iiPostal iiInspection iiService ii(USPIS) ii- iiAnswers ii-Investigates iipostal iioffenses iiand
iipostal-related iicivil iimatters. iiPrimary iilaw iienforcement iiarm iiof iiPostal iiService.
Title ii18 iiof iithe iiU.S. iiCode ii- iiAnswers ii-Many iiof iithe iilaws iienforced iiby iiPostal
iiInspectors iiare iifound iiin:
Office iiof iiInspector iiGeneral ii- iiAnswers ii-OIG iistands iifor:
, OIG ii(Office iiof iiInspector iiGeneral) ii- iiAnswers ii-They iiplay iia iikey iirole iiin iimaintaining
iithe iiintegrity iiand iiaccountability iiof iiAmerica's iipostal iiservice, iiit's iirevenue iiand
iiassets, iiand iiits iiemployees. ii(Handles iimisuse iiof iifunds, iiaudits/money/finance)
9 iipresidentially-appointed iigovernors. ii- iiAnswers ii-The iiOIG iiis iiunder iithe iisupervision
iiof:
The iiOIG iimission iiis... ii- iiAnswers ii-Helping iimaintain iiconfidence iiin iithe iipostal iisystem
iiand iiimproving iithe iiPostal iiService's iibottom iiline iithru iiindependent iiaudits iiand
iiinvestigations.
Sales iiand iiServices iiDistribution iiAssociate ii(SSDA) ii- iiAnswers ii-Performs iimany iiof
iithe iisame iiduties iiof iian iiSSA; iihowever, iithey iialso iisupport iithe iiback iioffice
iidistribution iifunctions.
Lobby iiAssistant ii- iiAnswers ii-Helps iicustomers iiidentify iimailing iineeds, iiensures
iicustomers iicomplete iirequired iiforms iibefore iithey iireach iithe iiwindow, iiand iianswers
iicustomer iiquestions.
Lead iiSales iiand iiService iiAssociate ii(LSSA) ii- iiAnswers ii-Maintains iicomprehensive
iiworking iiknowledge iiof iiregulations, iiruling iipolicy iiand iiprocedures iirelating iito iiALL
iiphases iiof iiretail iiservices. iiProvides iitechnical iiguidance iito iiemployees, iiinforming
iithem iiof iichanges iior iiclarifications iiin iipolicies, iioperations, iior iiregulations.
Postmaster/Manager ii- iiAnswers ii-Business iileaders iiand iicommunity iianchors iithat
iimake iilocal iicontacts iithe iiPostal iiService iineeds iito iiincrease iiits iishare iiof iithe
iishipping iimarket.
Sales iiand iiServices iiAssociates ii(SSA) ii- iiAnswers ii-Your iiteammates. iiYou iisupport
iieach iiother iiby iiensuring iithe iicorrect iiprocesses iiare iifollowed iiand iicustomer iineeds
iiare iimet.
Supervisor ii- iiAnswers ii-Responsible iifor iiensuring iithat iiemployees iiare iiproperly
iitrained iiand iiwell iiinformed.
Create iia iicustomer-centric iienvironment iiin iiorder iito: ii- iiAnswers ii-in iiorder iito iidrive
iirepeat iibusiness, iicustomer iiloyalty, iiand iirevenue.
Perception iiis... ii- iiAnswers ii-reality.
Point iiof iiPurchase ii- iiAnswers ii-POP iistands iifor:
Officially iiLicensed iiRetail iiProducts ii- iiAnswers ii-OLRP
6 iiRetail iiMoments iithat iiMatter ii- iiAnswers ii-1) iiDeliver iiYour iiFirst iiImpression ii
Answers
Retail iiSystems iiSoftware ii- iiAnswers ii-RSS iistands iifor:
A iiCustomer-Centric iienvironment iiconsists iiof: ii- iiAnswers ii-1) iiPeople ii
2) iiProcesses ii
3) iiPride ii
4) iiResults
A iiWorld iiClass iiCustomer iiExperience ii- iiAnswers ii-What iibuilds iicustomer iiloyalty?
Every iiaddress iiin iithe iination. ii- iiAnswers ii-What iiplaces iidoes iithe iiUSPS iidelivery
iiservice iireach?
USPS iimission: ii- iiAnswers ii-Provide iia iireliable, iiefficient, iitrusted iiand iiaffordable
iiuniversal iidelivery iiservice iithat iiconnects iipeople iiand iihelps iibusinesses iigrow.
USPS iivision: ii- iiAnswers ii-A iiPostal iiService iithat iienables iiall iicitizens iito iiconnect,
iibusinesses iito iigrow, iiand iicommunities iito iithrive iiin iia iidigital iiworld.
Core iiset iiof iienduring iigoals iithat iiguide iiall iiof iiits iistrategic iiinitiatives iiand iicontinuous
iiimprovement iiefforts: ii- iiAnswers ii-1) iiDeliver iihigh-quality iiservices ii
2) iiProvide iiworld iiclass iicustomer iiexperiences
3) iiEnsure iia iisafe iiworkplace iiand iian iiengaged iiworkforce.
the iisecurity iiand iisanctity iiof iithe iimail iiin iiits iicustody ii- iiAnswers ii-The iiPostal iiService
iimust iipreserve iiand iiprotect:
Issues iirelated iito iisecurity iiand iisanctity iiof iimail: ii- iiAnswers ii-1) iiTheft ii
2) iiDestruction iior iidamage iiof iimail ii
3) iiDelay iiof iimail ii
4) iiOpening
US iiPostal iiInspection iiService ii(USPIS) ii- iiAnswers ii-Investigates iipostal iioffenses iiand
iipostal-related iicivil iimatters. iiPrimary iilaw iienforcement iiarm iiof iiPostal iiService.
Title ii18 iiof iithe iiU.S. iiCode ii- iiAnswers ii-Many iiof iithe iilaws iienforced iiby iiPostal
iiInspectors iiare iifound iiin:
Office iiof iiInspector iiGeneral ii- iiAnswers ii-OIG iistands iifor:
, OIG ii(Office iiof iiInspector iiGeneral) ii- iiAnswers ii-They iiplay iia iikey iirole iiin iimaintaining
iithe iiintegrity iiand iiaccountability iiof iiAmerica's iipostal iiservice, iiit's iirevenue iiand
iiassets, iiand iiits iiemployees. ii(Handles iimisuse iiof iifunds, iiaudits/money/finance)
9 iipresidentially-appointed iigovernors. ii- iiAnswers ii-The iiOIG iiis iiunder iithe iisupervision
iiof:
The iiOIG iimission iiis... ii- iiAnswers ii-Helping iimaintain iiconfidence iiin iithe iipostal iisystem
iiand iiimproving iithe iiPostal iiService's iibottom iiline iithru iiindependent iiaudits iiand
iiinvestigations.
Sales iiand iiServices iiDistribution iiAssociate ii(SSDA) ii- iiAnswers ii-Performs iimany iiof
iithe iisame iiduties iiof iian iiSSA; iihowever, iithey iialso iisupport iithe iiback iioffice
iidistribution iifunctions.
Lobby iiAssistant ii- iiAnswers ii-Helps iicustomers iiidentify iimailing iineeds, iiensures
iicustomers iicomplete iirequired iiforms iibefore iithey iireach iithe iiwindow, iiand iianswers
iicustomer iiquestions.
Lead iiSales iiand iiService iiAssociate ii(LSSA) ii- iiAnswers ii-Maintains iicomprehensive
iiworking iiknowledge iiof iiregulations, iiruling iipolicy iiand iiprocedures iirelating iito iiALL
iiphases iiof iiretail iiservices. iiProvides iitechnical iiguidance iito iiemployees, iiinforming
iithem iiof iichanges iior iiclarifications iiin iipolicies, iioperations, iior iiregulations.
Postmaster/Manager ii- iiAnswers ii-Business iileaders iiand iicommunity iianchors iithat
iimake iilocal iicontacts iithe iiPostal iiService iineeds iito iiincrease iiits iishare iiof iithe
iishipping iimarket.
Sales iiand iiServices iiAssociates ii(SSA) ii- iiAnswers ii-Your iiteammates. iiYou iisupport
iieach iiother iiby iiensuring iithe iicorrect iiprocesses iiare iifollowed iiand iicustomer iineeds
iiare iimet.
Supervisor ii- iiAnswers ii-Responsible iifor iiensuring iithat iiemployees iiare iiproperly
iitrained iiand iiwell iiinformed.
Create iia iicustomer-centric iienvironment iiin iiorder iito: ii- iiAnswers ii-in iiorder iito iidrive
iirepeat iibusiness, iicustomer iiloyalty, iiand iirevenue.
Perception iiis... ii- iiAnswers ii-reality.
Point iiof iiPurchase ii- iiAnswers ii-POP iistands iifor:
Officially iiLicensed iiRetail iiProducts ii- iiAnswers ii-OLRP
6 iiRetail iiMoments iithat iiMatter ii- iiAnswers ii-1) iiDeliver iiYour iiFirst iiImpression ii
