SSA retail window Exam Questions and
Answers
Postal iiService iiemployees iioperate iiunder iia iimandate iito iiprotect iiand iipreserve iithe
iimail iiplaced iiin iiits ii- iiAnswers ii-Custody
A iiviolation iiof iithe iisecurity iiand iisanctity iiof iithe iimail iiis ii- iiAnswers ii-Failing iito iideliver
iithe iimail
The iifirst iiopportunity iifor iia iiSales iiand iiServices iiAssociate ii(SSA) iito iistart iithe
iicustomer iiexperience iion iia iipositive iinote iiis iito ii- iiAnswers ii-Deliver iia iifirst iiimpression
The iitype iiof iicommunication iithat iican iienhance iior iicontradict iimessages iiis ii- iiAnswers
ii-Non-verbal iicommunication
The iiapproach iia iiSales iiand iiServices iiAssociate ii(SSA) iican iiuse iito iiengage iiour
iicustomers iiand iiensure iithis iineeds iiare iimet iiis ii- iiAnswers ii-A+GIST
For iia iimail iipiece iito iibe iiconsidered iia iiflat-sized iimail iipiece iiit iimust iipass iithe ii-
iiAnswers ii-Flexibility iitest
Why iiis iimaintain iithe iisecurity iiand iisanctity iiof iithe iimail iione iiof iithe iicore
iiresponsibilities iiof iithe iiPostal iiService ii- iiAnswers ii-Instills iicustomer iiconfidence
Successful iisales iitransactions iioccur iiwhen iithe iiSales iiand iiServices iiAssociate ii(SSA)
ii- iiAnswers ii-Makes iian iiinformed iimutual iidecision iiwith iithe iicustomer iion iiproducts
iiand iiservices
What iiis iithe iimost iipositive iiway iito iiimpact iicustomer iiperception iiof iithe iiPost iiOffice ii-
iiAnswers ii-Provide iiexcellent iicustomer iiservice
Refunds iiof ii$35 iior iiless iiare iipaid iiin ii- iiAnswers ii-Cash
An iiorganize iiworkstation iicreates iia iimore ii___ iiworkplace ii- iiAnswers ii-Efficient
Refunds iiover ii$35 iiare iiissued ii- iiAnswers ii-No-fee iiMoney iiOrder
An iiactive iilistening iitechnique iiused iito iicreate iia iisuccessful iitransaction iiis iicalled ii-
iiAnswers ii-Clarifying
,One iiof iithe iifirst iithing, iia iicustomer iinotice iiabout iia iiSales iiand iiService iiAssociate
ii(SSA) iiis iitheir ii- iiAnswers ii-Personal iiappearance
The iiprimary iilaw iienforcement iifor iithe iiUnited iiStates iiPostal iiService iiis iithe ii-
iiAnswers ii-Postal iiinspection iiservice
Preferred iiservices iithat iiusually iioffer iithe iicustomer iithe iibest iivalue iiis ii- iiAnswers ii-
Priority iiMail iiExpress iiand iiPriority iiMail
Customers iithat iimail ii5000 iior iifewer iiflat-size iimail iipieces iiwithin iian iiarea iiservice iiby
iia iisingle iipost iioffice, iithe iiSales iiand iiServices iiAssociate ii(SSA) iimay iioffer iithis
iiservice ii- iiAnswers ii-Every iidoor iidirect iimail ii- iiretail
First iiclass iimail iiconsist iiof iigreeting iicards, iistatements, iibills, iiand ii- iiAnswers ii-
Business iidocuments
Any iimailable iiitem iiweighing ii___ iior iiless iican iibe iisent iifirst iiclass iimail ii- iiAnswers ii-13
iioz
A iiPriority iiMail iiExpress iicustomer iiis iientitled iito iia iirefund iiif iithe iiitem iiwas ii- iiAnswers
ii-Delivered iito iithe iirecipient iilate
Regardless iiof iiweight iiup iito ii70 iipounds iithe iiprice iithat iiapplies iito iiUSPS iiretail
iiground iiparcels iimeasuring iiover ii108 iiinches iibut iinot iimore iithan ii130 iiinches iiand
iicombined iilength iiand iigirth iiis ii- iiAnswers ii-Oversize iipricing
The iimaximum iilength iiand iigirth iifor iiPriority iiMail iiis ii- iiAnswers ii-108 iiinches
A iichange iiof iiaddress iiis iivalid iifor ii- iiAnswers ii-18 iimonths
When iia iicustomer iirequest iiPremium iiForwarding iiService ii(PFW) iithe iimail iipieces iiare
iimailed iito iithe iicustomer iiusing iipriority iimail iiservice ii- iiAnswers ii-Weekly
First iiclass iimail iican iibe ii___ iifor iifree iiup iito ii12 iimonths ii- iiAnswers ii-Forward
Migratory iibird iistamps iiare iiessential iifor ii- iiAnswers ii-Hunting
Which iipremium iiservice iifor iiindividuals iior iicompanies iioffer iimore iipickup iitimes iithan
iia iifirm iiholdout iiand/or iihave iimore iimail iieach iiday iithan iithe iilargest iibox iiholds ii-
iiAnswers ii-Caller iiservice
How iimuch iiinsurance iicomes iiwith iiPriority iiMail ii- iiAnswers ii-$50
An iioptional iifree iidaily iipreview iiof iimail iipiece iito iibe iidelivered iiis iicalled ii- iiAnswers ii-
Informed iidelivery
, What iiform iiwould iia iicustomer iifill iiout iito iihave iitheir iimail iipermanently iiforward iito iia
iinew iiaddress ii- iiAnswers ii-Change iiof iiaddress iiform
Premium iiForwarding iiService ii(PFS) iioffers, iiresidential iiand iibusiness iicustomers, iithe
iioption iiof iihaving iitheir iimail iire-shipped iior iirerouted iitemporarily iifor iia iiperiod iiof ii-
iiAnswers ii-Not iiless iithan iitwo iiweeks iiand iinot iimore iithan iione iiyear
The iiminimum iilength iiof iia iiletter iiis iihow iimany iiinches iilong ii- iiAnswers ii-5 iiinches
A iisingle iiPostal iiService iiinternational iimoney iiorder iican iinever iiexceeded ii- iiAnswers ii-
$700
Hazardous iimaterials iimailed iiwithin iithe iiUnited iiStates, iiare iiknown iias iihazmat. iiIf
iithese iimaterials iiare iimade iiinternationally, iithey iiare iiknown iias. ii- iiAnswers ii-
Dangerous iigoods
The iiamount iiof iigift iicards iia iicustomer iiis iiable iito iipurchase iiper iiday ii- iiAnswers ii-$500
Non-machinable iisurcharges iiwill iibe iiapplied iito iifirst iiclass iiletters iiwhen iithe iiitem iiis ii-
iiAnswers ii-Poly iibagged iior iipoly iiwrapped
The iiminimum iisize iiof iia iipostcard iiis iithe iisame iisize iias iia ii- iiAnswers ii-Letter
In iiorder iifor iia iipostcard iito iibe iimailed, iiit iimust iibe ii- iiAnswers ii-Rectangular
The iimaximum iisize iiof iia iiflat iiis ii15 iiinches iilong, ii___ iiinches iihigh, iiand ii.75 iiinches
iithick ii- iiAnswers ii-12
Proper iidesign iiand iiconstruction iiof iia iimail iipiece iiinsures iiits ii- iiAnswers ii-Mail iiability
Correctly, iiidentifying, iinon-machinable iicharacteristics iiof iifirst iiclass, iimail iiletters, iiand
iiapplying iicorrect iipricing iiwill iihelp iito iiprotect ii- iiAnswers ii-Revenue iigeneration
A iiletter iithat iiis iisquare iiinstead iiof iirectangular iiis iiconsidered ii- iiAnswers ii-Non-
machinable
Non-machinable iiletters iiare iiprocessed ii- iiAnswers ii-Manually
Other iiRegulated iiMaterials iiDomestics ii(ORM-D) iipackages iican iibe iishipped iiby ii-
iiAnswers ii-USPS iiretail iiground
Firearms, iiintoxicating iiliquors, iiand iicigarettes iiare iicategorized iias ii- iiAnswers ii-
Restricted iimatter
Failure iito iicomply iiwith iithe iiBank iiSecrecy iiAct ii(BSA) iicould iiresult iiin iisignificant iifines
iiof iimore iithan ii___ iiper iiday iiper iiincident ii- iiAnswers ii-$50,000
Answers
Postal iiService iiemployees iioperate iiunder iia iimandate iito iiprotect iiand iipreserve iithe
iimail iiplaced iiin iiits ii- iiAnswers ii-Custody
A iiviolation iiof iithe iisecurity iiand iisanctity iiof iithe iimail iiis ii- iiAnswers ii-Failing iito iideliver
iithe iimail
The iifirst iiopportunity iifor iia iiSales iiand iiServices iiAssociate ii(SSA) iito iistart iithe
iicustomer iiexperience iion iia iipositive iinote iiis iito ii- iiAnswers ii-Deliver iia iifirst iiimpression
The iitype iiof iicommunication iithat iican iienhance iior iicontradict iimessages iiis ii- iiAnswers
ii-Non-verbal iicommunication
The iiapproach iia iiSales iiand iiServices iiAssociate ii(SSA) iican iiuse iito iiengage iiour
iicustomers iiand iiensure iithis iineeds iiare iimet iiis ii- iiAnswers ii-A+GIST
For iia iimail iipiece iito iibe iiconsidered iia iiflat-sized iimail iipiece iiit iimust iipass iithe ii-
iiAnswers ii-Flexibility iitest
Why iiis iimaintain iithe iisecurity iiand iisanctity iiof iithe iimail iione iiof iithe iicore
iiresponsibilities iiof iithe iiPostal iiService ii- iiAnswers ii-Instills iicustomer iiconfidence
Successful iisales iitransactions iioccur iiwhen iithe iiSales iiand iiServices iiAssociate ii(SSA)
ii- iiAnswers ii-Makes iian iiinformed iimutual iidecision iiwith iithe iicustomer iion iiproducts
iiand iiservices
What iiis iithe iimost iipositive iiway iito iiimpact iicustomer iiperception iiof iithe iiPost iiOffice ii-
iiAnswers ii-Provide iiexcellent iicustomer iiservice
Refunds iiof ii$35 iior iiless iiare iipaid iiin ii- iiAnswers ii-Cash
An iiorganize iiworkstation iicreates iia iimore ii___ iiworkplace ii- iiAnswers ii-Efficient
Refunds iiover ii$35 iiare iiissued ii- iiAnswers ii-No-fee iiMoney iiOrder
An iiactive iilistening iitechnique iiused iito iicreate iia iisuccessful iitransaction iiis iicalled ii-
iiAnswers ii-Clarifying
,One iiof iithe iifirst iithing, iia iicustomer iinotice iiabout iia iiSales iiand iiService iiAssociate
ii(SSA) iiis iitheir ii- iiAnswers ii-Personal iiappearance
The iiprimary iilaw iienforcement iifor iithe iiUnited iiStates iiPostal iiService iiis iithe ii-
iiAnswers ii-Postal iiinspection iiservice
Preferred iiservices iithat iiusually iioffer iithe iicustomer iithe iibest iivalue iiis ii- iiAnswers ii-
Priority iiMail iiExpress iiand iiPriority iiMail
Customers iithat iimail ii5000 iior iifewer iiflat-size iimail iipieces iiwithin iian iiarea iiservice iiby
iia iisingle iipost iioffice, iithe iiSales iiand iiServices iiAssociate ii(SSA) iimay iioffer iithis
iiservice ii- iiAnswers ii-Every iidoor iidirect iimail ii- iiretail
First iiclass iimail iiconsist iiof iigreeting iicards, iistatements, iibills, iiand ii- iiAnswers ii-
Business iidocuments
Any iimailable iiitem iiweighing ii___ iior iiless iican iibe iisent iifirst iiclass iimail ii- iiAnswers ii-13
iioz
A iiPriority iiMail iiExpress iicustomer iiis iientitled iito iia iirefund iiif iithe iiitem iiwas ii- iiAnswers
ii-Delivered iito iithe iirecipient iilate
Regardless iiof iiweight iiup iito ii70 iipounds iithe iiprice iithat iiapplies iito iiUSPS iiretail
iiground iiparcels iimeasuring iiover ii108 iiinches iibut iinot iimore iithan ii130 iiinches iiand
iicombined iilength iiand iigirth iiis ii- iiAnswers ii-Oversize iipricing
The iimaximum iilength iiand iigirth iifor iiPriority iiMail iiis ii- iiAnswers ii-108 iiinches
A iichange iiof iiaddress iiis iivalid iifor ii- iiAnswers ii-18 iimonths
When iia iicustomer iirequest iiPremium iiForwarding iiService ii(PFW) iithe iimail iipieces iiare
iimailed iito iithe iicustomer iiusing iipriority iimail iiservice ii- iiAnswers ii-Weekly
First iiclass iimail iican iibe ii___ iifor iifree iiup iito ii12 iimonths ii- iiAnswers ii-Forward
Migratory iibird iistamps iiare iiessential iifor ii- iiAnswers ii-Hunting
Which iipremium iiservice iifor iiindividuals iior iicompanies iioffer iimore iipickup iitimes iithan
iia iifirm iiholdout iiand/or iihave iimore iimail iieach iiday iithan iithe iilargest iibox iiholds ii-
iiAnswers ii-Caller iiservice
How iimuch iiinsurance iicomes iiwith iiPriority iiMail ii- iiAnswers ii-$50
An iioptional iifree iidaily iipreview iiof iimail iipiece iito iibe iidelivered iiis iicalled ii- iiAnswers ii-
Informed iidelivery
, What iiform iiwould iia iicustomer iifill iiout iito iihave iitheir iimail iipermanently iiforward iito iia
iinew iiaddress ii- iiAnswers ii-Change iiof iiaddress iiform
Premium iiForwarding iiService ii(PFS) iioffers, iiresidential iiand iibusiness iicustomers, iithe
iioption iiof iihaving iitheir iimail iire-shipped iior iirerouted iitemporarily iifor iia iiperiod iiof ii-
iiAnswers ii-Not iiless iithan iitwo iiweeks iiand iinot iimore iithan iione iiyear
The iiminimum iilength iiof iia iiletter iiis iihow iimany iiinches iilong ii- iiAnswers ii-5 iiinches
A iisingle iiPostal iiService iiinternational iimoney iiorder iican iinever iiexceeded ii- iiAnswers ii-
$700
Hazardous iimaterials iimailed iiwithin iithe iiUnited iiStates, iiare iiknown iias iihazmat. iiIf
iithese iimaterials iiare iimade iiinternationally, iithey iiare iiknown iias. ii- iiAnswers ii-
Dangerous iigoods
The iiamount iiof iigift iicards iia iicustomer iiis iiable iito iipurchase iiper iiday ii- iiAnswers ii-$500
Non-machinable iisurcharges iiwill iibe iiapplied iito iifirst iiclass iiletters iiwhen iithe iiitem iiis ii-
iiAnswers ii-Poly iibagged iior iipoly iiwrapped
The iiminimum iisize iiof iia iipostcard iiis iithe iisame iisize iias iia ii- iiAnswers ii-Letter
In iiorder iifor iia iipostcard iito iibe iimailed, iiit iimust iibe ii- iiAnswers ii-Rectangular
The iimaximum iisize iiof iia iiflat iiis ii15 iiinches iilong, ii___ iiinches iihigh, iiand ii.75 iiinches
iithick ii- iiAnswers ii-12
Proper iidesign iiand iiconstruction iiof iia iimail iipiece iiinsures iiits ii- iiAnswers ii-Mail iiability
Correctly, iiidentifying, iinon-machinable iicharacteristics iiof iifirst iiclass, iimail iiletters, iiand
iiapplying iicorrect iipricing iiwill iihelp iito iiprotect ii- iiAnswers ii-Revenue iigeneration
A iiletter iithat iiis iisquare iiinstead iiof iirectangular iiis iiconsidered ii- iiAnswers ii-Non-
machinable
Non-machinable iiletters iiare iiprocessed ii- iiAnswers ii-Manually
Other iiRegulated iiMaterials iiDomestics ii(ORM-D) iipackages iican iibe iishipped iiby ii-
iiAnswers ii-USPS iiretail iiground
Firearms, iiintoxicating iiliquors, iiand iicigarettes iiare iicategorized iias ii- iiAnswers ii-
Restricted iimatter
Failure iito iicomply iiwith iithe iiBank iiSecrecy iiAct ii(BSA) iicould iiresult iiin iisignificant iifines
iiof iimore iithan ii___ iiper iiday iiper iiincident ii- iiAnswers ii-$50,000
