HPRS-3309 final exam review || All Questions Answered
Correctly.
To improve health in their community, healthcare managers and their healthcare organizations
(HCOs) often improve ________? correct answers Social environment
Healthcare services
Individual behavior
A stakeholder analysis can help managers better understand correct answers What is expected of
their HCO.
The external environment affecting healthcare organizations includes ________. correct answers
Competitors
Governments
Economic forces
Compare to the average of all jobs, the number of jobs in medical and health services
management is expected to grow ______ between 2019 ad 2029. correct answers more than
average
The Institute for Healthcare Improvement advocates for the Triple Aim that emphasizes three
broad goals: improving the patient's experience of care, improving the health of populations, and
_______. correct answers reducing per capita cost of healthcare
True or false: As defined by the World Health Organization, health is the absence of disease or
infirmity. correct answers False
For which reason are hospitals developing continuums of care? correct answers To adapt to new
payment methods for care.
In order to have the range of services needed to fully care for a person or population, an HCO
may correct answers provide a continuum of care
The health outcomes of a group of individuals, including the distribution of outcomes within the
group, is known as correct answers population health
True or false: An HCO must be concerned about stakeholders because stakeholders have an
interest in what the HCO does. correct answers True
According to Robert Katz, managers use three basic types of skills to perform work with things,
peoples, and ideas. Which of the following is not one of the three skills identified by Katz?
Conceptual skill
Technical skill
Informational skill
, Human skill
Conceptual skill correct answers Informational skill
The study of individual and group dynamics within an organizational setting is known as correct
answers organizational behavior
Mayo and the Hawthorne studies in the 1920s and 1930s led to which of the following
approaches in management? correct answers Human relationship approach
Which of the following is not a fundamental principle of bureaucracy? correct answers Control is
based on personal relationships rather than authority.
A set of interrelated parts that function as a whole to achieve a common purpose is known as
correct answers A system
Determining how high or low within an organization's line of authority certain decisions can be
made refers to which of the following administrative theory principles? correct answers
centralization
The process of getting things done through and with people by directing and motivating efforts
toward common objectives is known as. correct answers management
Which theory contends that there is no best way to design the structure of an organization, as
discovered by management pioneer Joan Woodward and others? correct answers Contingency
theory
What does the institutional theory argue? correct answers An organization may feel compelled to
comply with obligations of the external environment even though compliance may make the
organization less efficient.
According to open systems theory, which of the following strongly influences an organization
and must be understood and interacted with to sustain the organization? correct answers external
environment
The Hersey and Blanchard model of leadership calls for leaders to correct answers change
approaches to leadership based on an employee's readiness to work
True or False: Managers should use the same leadership style with physicians that they use with
other people. correct answers False
Which of the following statements is not an assumption of Theory X for leadership? correct
answers People are motivated intrinsically.
According to situational theory, effective leadership depends on which of the following? correct
answers Characteristics of the situation
Characteristics of the leader
Correctly.
To improve health in their community, healthcare managers and their healthcare organizations
(HCOs) often improve ________? correct answers Social environment
Healthcare services
Individual behavior
A stakeholder analysis can help managers better understand correct answers What is expected of
their HCO.
The external environment affecting healthcare organizations includes ________. correct answers
Competitors
Governments
Economic forces
Compare to the average of all jobs, the number of jobs in medical and health services
management is expected to grow ______ between 2019 ad 2029. correct answers more than
average
The Institute for Healthcare Improvement advocates for the Triple Aim that emphasizes three
broad goals: improving the patient's experience of care, improving the health of populations, and
_______. correct answers reducing per capita cost of healthcare
True or false: As defined by the World Health Organization, health is the absence of disease or
infirmity. correct answers False
For which reason are hospitals developing continuums of care? correct answers To adapt to new
payment methods for care.
In order to have the range of services needed to fully care for a person or population, an HCO
may correct answers provide a continuum of care
The health outcomes of a group of individuals, including the distribution of outcomes within the
group, is known as correct answers population health
True or false: An HCO must be concerned about stakeholders because stakeholders have an
interest in what the HCO does. correct answers True
According to Robert Katz, managers use three basic types of skills to perform work with things,
peoples, and ideas. Which of the following is not one of the three skills identified by Katz?
Conceptual skill
Technical skill
Informational skill
, Human skill
Conceptual skill correct answers Informational skill
The study of individual and group dynamics within an organizational setting is known as correct
answers organizational behavior
Mayo and the Hawthorne studies in the 1920s and 1930s led to which of the following
approaches in management? correct answers Human relationship approach
Which of the following is not a fundamental principle of bureaucracy? correct answers Control is
based on personal relationships rather than authority.
A set of interrelated parts that function as a whole to achieve a common purpose is known as
correct answers A system
Determining how high or low within an organization's line of authority certain decisions can be
made refers to which of the following administrative theory principles? correct answers
centralization
The process of getting things done through and with people by directing and motivating efforts
toward common objectives is known as. correct answers management
Which theory contends that there is no best way to design the structure of an organization, as
discovered by management pioneer Joan Woodward and others? correct answers Contingency
theory
What does the institutional theory argue? correct answers An organization may feel compelled to
comply with obligations of the external environment even though compliance may make the
organization less efficient.
According to open systems theory, which of the following strongly influences an organization
and must be understood and interacted with to sustain the organization? correct answers external
environment
The Hersey and Blanchard model of leadership calls for leaders to correct answers change
approaches to leadership based on an employee's readiness to work
True or False: Managers should use the same leadership style with physicians that they use with
other people. correct answers False
Which of the following statements is not an assumption of Theory X for leadership? correct
answers People are motivated intrinsically.
According to situational theory, effective leadership depends on which of the following? correct
answers Characteristics of the situation
Characteristics of the leader
