SSME03WB - Understanding Mopar Services

SSME03WB - Understanding Mopar Services How can you ensure that your customer has completed their enrollment setup before leaving the dealership? ️️Have the customer perform and action using their vehicle's phone app Using the data from _____, dealerships can proactively reach out to customers for their specific Service and Sales needs. ️️connected vehicles Which of the following is NOT true about Connected Services? ️️Free subscription for 3 years Stellantis Roadside Assistance includes towing to the nearest Stellantis dealer and which other service? ️️Fuel delivery Which of the following is NOT available on the M website? ️️Ability to lock/unlock the vehicle Which of the following is NOT true about the DrivePlus Mastercard? ️️Limited cashback on Mopar purchases Where can you find VIN-specific information about available Connected Services and radio features? ️️Owner Support Plus Jeep Wave and Wagoneer Client Services are available ___________. ️️24 hours a day, 7 days a week _____ is responsible for taking care of every customer who visits your dealership. ️️Everyone Stellantis Roadside Assistance is available 24 hours a day, _____ a week. ️️7 days Express Lane Service departments are backed by which brands? ️️Mopar, Pennzoil, Magneti Marelli The Jeep Wave program is _______ for the first year. ️️complimentary How can you help customers manage unexpected vehicle expenses? ️️Recommend applying for the DrivePlus Mastercard When should you help your customer complete the enrollment process for their vehicle's benefits? ️️Before they leave the dealership The Mopar Vehicle Protection (MVP) _____ plan provides extended, Stellantis-backed coverage on more than 5,000 components. ️️Maximum Care __________ is an Ownership benefit that helps customers track the status of a repair, see details of their work order and interact with their Service Advisor in real-time. ️️Service Status Factory-trained technicians perform standard Express Lane services on vehicles, such as oil and filter change, tire rotation, fluid top off and _____. ️️complementary multi-point inspection Which Prepaid Maintenance Plan can be sold in the Service Lane? ️️Lube, oil and filter plans Customers can contact Stellantis Roadside Assistance via their vehicle's mobile app or the _____. ️️Roadside Assistance phone number Which customers are eligible to receive Ownership benefits? ️️All customers how many years of ocmplimentary maintence do wagoneer retail customers receive with wagoneer client services program ️️5 yrs