CPSS Study Guide Exam Questions And Answers (A+)
What does an Excludes1 note mean in ICD-10? - Answer The code excluded should
never be used.
What is used at the end of an ICD-10 diagnosis code to indicate additional digits are
required? - Answer Dashes
When coding services for eyelids, and the condition affects all four eyelids, separate
codes must be assigned for all four eyelids. - Answer False
In the Alphabetic Index, ______ are used to identify manifestation codes. - Answer
Brackets
In ICD-10, what is meant by a "family" of codes? - Answer Any 3-character category
The term used in ICD-10 to represent a consequence of a previous disease or injury is: -
Answer Sequela.
What is the maximum number of characters that an ICD-10 code can contain? - Answer 7
When an Excludes2 note appears in ICD-10, it means: - Answer The two codes can be
reported together.
In ICD-10, a placeholder ______ is used to allow for future expansion in codes that
require seven digits. - Answer "X"
What was the biggest change in the structure of ICD-10 that did not exist in ICD-9
codes? - Answer Laterality
,What agency is responsible for oversight and compliance of ICD-10? - Answer Centers
for Medicare and Medicaid Services
For ambulatory surgery coding, always select the diagnosis code from the preoperative
diagnosis shown on the operative report. - Answer False
In ICD-10, the Diseases of Eye and Adnexa are included in Chapter ____. - Answer 7
ICD-10 In the "A - Initial Encounter," "D - Subsequent Encounter," and "S - Sequela" are
always displayed as the _____ character. Answer 7th
In ICD-10, the term "senile" cataract has been replaced to read: Answer Age-related
cataract
. How is a stage of glaucoma coded in ICD-10? Answer The stage must be specified by a
seventh-character numeric code
ICD-10 diagnosis codes are assigned based on the diagnosis that is printed on the fee
slip. - Answer False
Which of the following group developed, and publishes the ICD-10 codes? - Answer
World Health Organization
The Tabular List in ICD-10 is an: - Answer Alphabetical list of codes in chronological
order .
ICD in ICD-10 stands for: -Answer International Classification of Diseases
For the majority of patients, their initial contact with the practice is: - Answer By
telephone.
,Which one of the following telephone techniques will help build a positive image for the
practice? - Answer Using a two-ring rule. The phone should always be answered before
the third ring. Addressing the caller by their name. Avoiding customer hold time and
checking in with the caller often to let them know they have not been forgotten.
If the person of the call is on the phone, it is best to alert the person of the call that a call
is holding, in case the call is expected. -Answer True
The simple basic elements involved in effective telephone communication involve which
of the following? -Answer Answering the telephone. Transferring calls.Placing calls on
hold.
Call a patient and get his/her voicemail, it is best to leave only your name and phone
number. -Answer False
Which of the following is most important to meet patient demands and be successful in
today's highly competitive market? -Answer Respond to patient questions, concerns, or
complaints with a positive and professional attitude
A neutral tone of voice may sound to the listener like the speaker is bored, tired, not
caring, disinterested, or unenthused-True
What are some of the things you will do to create a positive image over the phone? -
Answers Focus on one caller at a time and actively listen to. Use positive language and
friendliness over the phone. Re-state your negative thoughts into positive,
solution-oriented ones.
Which is the best thing to do when you are on another call and the telephone rings:
Answer Instruct the existing caller that you have another call and ask permission to put
them on hold while you answer the other telephone line.
, Which of the following are some characteristics of successful telephone staff?
Answer Putting a smile in one's voice. Being genuine and sincere with all callers
They are folds in the ciliary body that produce fluid in the eye, called aqueous humor. -
Answer True
As the age progresses, the lens of the eye gets thickened, hardened and becomes
non-transparent. Impaired vision due to this condition is called. - Answer Cataract
An area of the retina, the macula, provides the clearest and most distinct vision. -
Answer True
Light enters the inside of the eye through the pupil. - Answer True
Select the three layers of the tear film. -Answer Oily,Watery,Mucin
Which tissue regulates the amount of light entering the eye? -Answer Cornea
Which tissue is located at the back of the eye and converts light to electric impulses,
which are taken to the brain? -Answer Retina
Impaired drainage of the aqueous humour, raises the intraocular pressure that can
cause the nerves of the retina to be damaged. What is this condition of the eye? -
Answer Glaucoma
The sclera is also known as which of the following? - Answer The white of the eye
The following are all true statements about a subconjunctival hemorrhage except: -
Answer It typically causes a loss of vision.
What does an Excludes1 note mean in ICD-10? - Answer The code excluded should
never be used.
What is used at the end of an ICD-10 diagnosis code to indicate additional digits are
required? - Answer Dashes
When coding services for eyelids, and the condition affects all four eyelids, separate
codes must be assigned for all four eyelids. - Answer False
In the Alphabetic Index, ______ are used to identify manifestation codes. - Answer
Brackets
In ICD-10, what is meant by a "family" of codes? - Answer Any 3-character category
The term used in ICD-10 to represent a consequence of a previous disease or injury is: -
Answer Sequela.
What is the maximum number of characters that an ICD-10 code can contain? - Answer 7
When an Excludes2 note appears in ICD-10, it means: - Answer The two codes can be
reported together.
In ICD-10, a placeholder ______ is used to allow for future expansion in codes that
require seven digits. - Answer "X"
What was the biggest change in the structure of ICD-10 that did not exist in ICD-9
codes? - Answer Laterality
,What agency is responsible for oversight and compliance of ICD-10? - Answer Centers
for Medicare and Medicaid Services
For ambulatory surgery coding, always select the diagnosis code from the preoperative
diagnosis shown on the operative report. - Answer False
In ICD-10, the Diseases of Eye and Adnexa are included in Chapter ____. - Answer 7
ICD-10 In the "A - Initial Encounter," "D - Subsequent Encounter," and "S - Sequela" are
always displayed as the _____ character. Answer 7th
In ICD-10, the term "senile" cataract has been replaced to read: Answer Age-related
cataract
. How is a stage of glaucoma coded in ICD-10? Answer The stage must be specified by a
seventh-character numeric code
ICD-10 diagnosis codes are assigned based on the diagnosis that is printed on the fee
slip. - Answer False
Which of the following group developed, and publishes the ICD-10 codes? - Answer
World Health Organization
The Tabular List in ICD-10 is an: - Answer Alphabetical list of codes in chronological
order .
ICD in ICD-10 stands for: -Answer International Classification of Diseases
For the majority of patients, their initial contact with the practice is: - Answer By
telephone.
,Which one of the following telephone techniques will help build a positive image for the
practice? - Answer Using a two-ring rule. The phone should always be answered before
the third ring. Addressing the caller by their name. Avoiding customer hold time and
checking in with the caller often to let them know they have not been forgotten.
If the person of the call is on the phone, it is best to alert the person of the call that a call
is holding, in case the call is expected. -Answer True
The simple basic elements involved in effective telephone communication involve which
of the following? -Answer Answering the telephone. Transferring calls.Placing calls on
hold.
Call a patient and get his/her voicemail, it is best to leave only your name and phone
number. -Answer False
Which of the following is most important to meet patient demands and be successful in
today's highly competitive market? -Answer Respond to patient questions, concerns, or
complaints with a positive and professional attitude
A neutral tone of voice may sound to the listener like the speaker is bored, tired, not
caring, disinterested, or unenthused-True
What are some of the things you will do to create a positive image over the phone? -
Answers Focus on one caller at a time and actively listen to. Use positive language and
friendliness over the phone. Re-state your negative thoughts into positive,
solution-oriented ones.
Which is the best thing to do when you are on another call and the telephone rings:
Answer Instruct the existing caller that you have another call and ask permission to put
them on hold while you answer the other telephone line.
, Which of the following are some characteristics of successful telephone staff?
Answer Putting a smile in one's voice. Being genuine and sincere with all callers
They are folds in the ciliary body that produce fluid in the eye, called aqueous humor. -
Answer True
As the age progresses, the lens of the eye gets thickened, hardened and becomes
non-transparent. Impaired vision due to this condition is called. - Answer Cataract
An area of the retina, the macula, provides the clearest and most distinct vision. -
Answer True
Light enters the inside of the eye through the pupil. - Answer True
Select the three layers of the tear film. -Answer Oily,Watery,Mucin
Which tissue regulates the amount of light entering the eye? -Answer Cornea
Which tissue is located at the back of the eye and converts light to electric impulses,
which are taken to the brain? -Answer Retina
Impaired drainage of the aqueous humour, raises the intraocular pressure that can
cause the nerves of the retina to be damaged. What is this condition of the eye? -
Answer Glaucoma
The sclera is also known as which of the following? - Answer The white of the eye
The following are all true statements about a subconjunctival hemorrhage except: -
Answer It typically causes a loss of vision.
