Servicenow CSA Exam 2 Questions
Solved 100% Correct
What are examples of Core tables in the ServiceNow platform?
a. Configuration, Connect, Chat
b. Team, Party, Awards
c. User, Task, Incident
d. Work, Caller, Time - ANSWER c. User, Task, Incident
Which tool graphically displays an infrastructure view for a configuration item (CI) and
its relationship with other CIs?
a. Schema Map
b. Dependency View
c. Dependency Map
d. Database View - ANSWER b. Dependency View
What is the result of the order in which access controls are evaluated?
a. Ensures user has access to the fields in a table, before considering their access
to the table
b. Ensures user can get to work as quickly as possible
c. Ensure user has access to the application, before evaluating access to a
module within the application
d. Ensures user has access to a table, before evaluating access to a field in the table -
ANSWER d. Ensures user has access to a table, before evaluating access to a field in
the table
You are asked to create an option in the Service Catalog, which will allow a user to click
Get Help and describe the issue they are having. These formats should create incident
,records, which are automatically routed to the Service Desk. Which method would you
use?
a. Create Record Producer
b. Create Catalog Item
c. Create Order Guide
d. Create Content Item - ANSWER a. Create Record Producer
Which field or fields is used as a unique key during imports?
a. Match fields
b. Coalesce fields
c. Key fields
d. Sys IDs - ANSWER b. Coalesce fields
What attributes can you manage using System Properties > Basic Configuration
UI16? 5
a. Browser tab title
b. Module text color
c. Preferred browser
d. Base theme
e. Font style
f. Animation style
g. Header background color
h. Banner Image - ANSWER a. Browser tab title
b. Module text color
d. Base theme
g. Header background color
h. Banner Image
What ServiceNow feature allows you to include data from a secondary related table on
a report
a. SQL
,b. Dot Walking
c. Outer Join
d. Joins - ANSWER b. Dot Walking
What are benefits of assigning work tasks to a group rather than to an
individual? Choose 4
a. Group members can choose their tasks from My Groups
Work b. Groups can assign tasks to users based on on-call
schedules c. Site support members can pick tasks based on
Location d. Groups can assign tasks to users based on skill
e. Group members can avoid tasks, which are nearing SLA breach
f. Groups can assign tasks to users based on availability - ANSWER a. Group members
can choose their tasks from My Groups Work
b. Groups can assign tasks to users based on on-call schedules
d. Groups can assign tasks to users based on skill
f. Groups can assign tasks to users based on availability
Which statement correctly describes the differences between a Client Script and a
Business Rule?
a. A client script executes before a record is loaded and a Business Rule executes
after a record is loaded
b. A client script executes on the server and a Business Rule executes on the client c.
A client script executes on the client and a Business Rule executes on the server
d. A client script executes before a record is loaded and a Business Rule executes
after a record is updated - ANSWER c. A client script executes on the client and a
Business Rule executes on the server
Which role can manage multiple knowledge bases?
a. knowledge_base_admin
b. kb_admin
c. sn_kb_admin
, d. knowledge_admin - ANSWER d. knowledge_admin
Which ServiceNow capability allows you to provide knowledge articles, via a
conversational messaging interface?
a. Agent Assist
b. Virtual Agent
c. Now Messenger
d. Now Chat - ANSWER b. Virtual Agent
What ServiceNow feature can be triggered by events and is used to inform users
about activities or updates in ServiceNow?
a. Notifications
b. Alerts
c. Texts
d. Events
e. Emails - ANSWER a. Notifications
b. Alerts
User records are stored in which table?
a. user [sys_user]
b. user [sn_user]
c. user [u_sys_user]
d. user [s_user] - ANSWER a. user [sys_user]
What type of field has a drop down list from which you can pick from pre-defined
options?
a. Choice
b. Picker
c. Drop down
d. Option - ANSWER a. Choice
Solved 100% Correct
What are examples of Core tables in the ServiceNow platform?
a. Configuration, Connect, Chat
b. Team, Party, Awards
c. User, Task, Incident
d. Work, Caller, Time - ANSWER c. User, Task, Incident
Which tool graphically displays an infrastructure view for a configuration item (CI) and
its relationship with other CIs?
a. Schema Map
b. Dependency View
c. Dependency Map
d. Database View - ANSWER b. Dependency View
What is the result of the order in which access controls are evaluated?
a. Ensures user has access to the fields in a table, before considering their access
to the table
b. Ensures user can get to work as quickly as possible
c. Ensure user has access to the application, before evaluating access to a
module within the application
d. Ensures user has access to a table, before evaluating access to a field in the table -
ANSWER d. Ensures user has access to a table, before evaluating access to a field in
the table
You are asked to create an option in the Service Catalog, which will allow a user to click
Get Help and describe the issue they are having. These formats should create incident
,records, which are automatically routed to the Service Desk. Which method would you
use?
a. Create Record Producer
b. Create Catalog Item
c. Create Order Guide
d. Create Content Item - ANSWER a. Create Record Producer
Which field or fields is used as a unique key during imports?
a. Match fields
b. Coalesce fields
c. Key fields
d. Sys IDs - ANSWER b. Coalesce fields
What attributes can you manage using System Properties > Basic Configuration
UI16? 5
a. Browser tab title
b. Module text color
c. Preferred browser
d. Base theme
e. Font style
f. Animation style
g. Header background color
h. Banner Image - ANSWER a. Browser tab title
b. Module text color
d. Base theme
g. Header background color
h. Banner Image
What ServiceNow feature allows you to include data from a secondary related table on
a report
a. SQL
,b. Dot Walking
c. Outer Join
d. Joins - ANSWER b. Dot Walking
What are benefits of assigning work tasks to a group rather than to an
individual? Choose 4
a. Group members can choose their tasks from My Groups
Work b. Groups can assign tasks to users based on on-call
schedules c. Site support members can pick tasks based on
Location d. Groups can assign tasks to users based on skill
e. Group members can avoid tasks, which are nearing SLA breach
f. Groups can assign tasks to users based on availability - ANSWER a. Group members
can choose their tasks from My Groups Work
b. Groups can assign tasks to users based on on-call schedules
d. Groups can assign tasks to users based on skill
f. Groups can assign tasks to users based on availability
Which statement correctly describes the differences between a Client Script and a
Business Rule?
a. A client script executes before a record is loaded and a Business Rule executes
after a record is loaded
b. A client script executes on the server and a Business Rule executes on the client c.
A client script executes on the client and a Business Rule executes on the server
d. A client script executes before a record is loaded and a Business Rule executes
after a record is updated - ANSWER c. A client script executes on the client and a
Business Rule executes on the server
Which role can manage multiple knowledge bases?
a. knowledge_base_admin
b. kb_admin
c. sn_kb_admin
, d. knowledge_admin - ANSWER d. knowledge_admin
Which ServiceNow capability allows you to provide knowledge articles, via a
conversational messaging interface?
a. Agent Assist
b. Virtual Agent
c. Now Messenger
d. Now Chat - ANSWER b. Virtual Agent
What ServiceNow feature can be triggered by events and is used to inform users
about activities or updates in ServiceNow?
a. Notifications
b. Alerts
c. Texts
d. Events
e. Emails - ANSWER a. Notifications
b. Alerts
User records are stored in which table?
a. user [sys_user]
b. user [sn_user]
c. user [u_sys_user]
d. user [s_user] - ANSWER a. user [sys_user]
What type of field has a drop down list from which you can pick from pre-defined
options?
a. Choice
b. Picker
c. Drop down
d. Option - ANSWER a. Choice
