MIS Chapter 2 Multiple Choice questions
with correct answers
________ are designed to support organization-wide process coordination and
integration.
A) Decision-support systems
B) Management information systems
C) CRM systems
D) Enterprise applications - CORRECT ANSWERS-D) Enterprise applications
________ systems are designed to help firms manage their relationships with their
customers.
A) CRM
B) MIS
C) CLE
D) CLU - CORRECT ANSWERS-A) CRM
________ systems are especially suited to situations in which the procedure for arriving
at a solution may not be fully defined in advance.
A) Management information
B) Transaction processing
C) Decision-support
D) Knowledge management - CORRECT ANSWERS-C) Decision-support
________ systems integrate supplier, manufacturer, distributor, and customer logistics
processes.
A) Collaborative distribution
B) Supply-chain management
C) Reverse logistics
D) Enterprise planning - CORRECT ANSWERS-B) Supply-chain management
A ________ is a senior manager who oversees the use of IT in the firm.
, A) CEO
B) CFO
C) CIO
D) CTO - CORRECT ANSWERS-C) CIO (Chief information officer)
A relocation control system that reports summaries on the total moving, house-hunting,
and home financing costs for employees in all company divisions would fall into the
category of
A) knowledge management systems.
B) transaction processing systems.
C) executive support systems.
D) management information systems. - CORRECT ANSWERS-D) management
information systems.
All of the following are direct business benefits of collaboration, except for
A) improved quality.
B) improved financial performance.
C) improved customer service.
D) improved compliance with government regulations. - CORRECT ANSWERS-D)
improved compliance with government regulations
All of the following statements regarding Lotus Notes are true except for
A) It began as an e-mail and messaging client.
B) It is the most widely used collaboration tool at Fortune 1000 companies.
C) Firmwide installations at a large company require specialized servers and may cost
millions of dollars per year.
D) It provides tools for e-mail, calendars, help desk, CRM, blogs, and wikis. -
CORRECT ANSWERS-A) It began as an e-mail and messaging client.
An example of a collaboration tool that supports colocated, asynchronous collaboration
is
A) a team room.
B) e-mail.
C) a MUD.
D) a wall display. - CORRECT ANSWERS-A) a team room.
Buying or selling goods over the Internet is called
A) e-commerce.
B) e-business.
C) an intranet.
D) an extranet. - CORRECT ANSWERS-A) e-commerce.
with correct answers
________ are designed to support organization-wide process coordination and
integration.
A) Decision-support systems
B) Management information systems
C) CRM systems
D) Enterprise applications - CORRECT ANSWERS-D) Enterprise applications
________ systems are designed to help firms manage their relationships with their
customers.
A) CRM
B) MIS
C) CLE
D) CLU - CORRECT ANSWERS-A) CRM
________ systems are especially suited to situations in which the procedure for arriving
at a solution may not be fully defined in advance.
A) Management information
B) Transaction processing
C) Decision-support
D) Knowledge management - CORRECT ANSWERS-C) Decision-support
________ systems integrate supplier, manufacturer, distributor, and customer logistics
processes.
A) Collaborative distribution
B) Supply-chain management
C) Reverse logistics
D) Enterprise planning - CORRECT ANSWERS-B) Supply-chain management
A ________ is a senior manager who oversees the use of IT in the firm.
, A) CEO
B) CFO
C) CIO
D) CTO - CORRECT ANSWERS-C) CIO (Chief information officer)
A relocation control system that reports summaries on the total moving, house-hunting,
and home financing costs for employees in all company divisions would fall into the
category of
A) knowledge management systems.
B) transaction processing systems.
C) executive support systems.
D) management information systems. - CORRECT ANSWERS-D) management
information systems.
All of the following are direct business benefits of collaboration, except for
A) improved quality.
B) improved financial performance.
C) improved customer service.
D) improved compliance with government regulations. - CORRECT ANSWERS-D)
improved compliance with government regulations
All of the following statements regarding Lotus Notes are true except for
A) It began as an e-mail and messaging client.
B) It is the most widely used collaboration tool at Fortune 1000 companies.
C) Firmwide installations at a large company require specialized servers and may cost
millions of dollars per year.
D) It provides tools for e-mail, calendars, help desk, CRM, blogs, and wikis. -
CORRECT ANSWERS-A) It began as an e-mail and messaging client.
An example of a collaboration tool that supports colocated, asynchronous collaboration
is
A) a team room.
B) e-mail.
C) a MUD.
D) a wall display. - CORRECT ANSWERS-A) a team room.
Buying or selling goods over the Internet is called
A) e-commerce.
B) e-business.
C) an intranet.
D) an extranet. - CORRECT ANSWERS-A) e-commerce.
