correct answers
After sales service - CORRECT ANSWERS-Costumers may have questions and need
help from a customer service representative. For most companies, such as
Amazon.com, utilizing information systems to provide customer service is essential,
especially given the vast number of products offered
Bandwidth - CORRECT ANSWERS-is a transmission capacity of a computer or
communications channel, measured in bits per second or multiples thereof, and
represents how much binary data can be reliably transmitted over the medium in one
second
Capabilities definition - CORRECT ANSWERS-Reflect the organization's ability to
leverage these resources in the marketplace
Client-server networks - CORRECT ANSWERS-which servers and clients have defined
roles
Collaboration automation (type of information system) - CORRECT ANSWERS-Such as
Outlook, provide people with e-mail, automated calendaring, and online, threaded
discussions, enabling close collaboration with others, regardless of their location
Common operating system functions - CORRECT ANSWERS-Input from a keyboard or
mouse, reading from and/or writing to a storage device and presenting information to
you via a monitor
Computer in a network roles - CORRECT ANSWERS-Servers
-Any computer on the network that makes services available to users of the network
Client
-any computer, such as a user's PC or laptop, on the network, or any software
application, such as Microsoft's Outlook e-mail client, that uses the services provided by
the servers
Peers
, -any computer that may both request and provide services
Computer networking - CORRECT ANSWERS-is the sharing of data or services
Hardware definition and different hardware - CORRECT ANSWERS-The computers
that run the applications and databases necessary for processing transactions or
analyzing business data.
-Supercomputer
-Mainframe
-Server
-Workstations
-Personal computer
Hypertext markup language (HTML) - CORRECT ANSWERS-structure and content of
Web pages
Hypertext transfer protocol (HTTP) - CORRECT ANSWERS-process user requests for
pages using
Implication for firm in Buyer bargaining power competitive force and how internet
influence it - CORRECT ANSWERS-Reduced prices, need for increased quality, and
demand for more services
Wider choices for customers lead to lower switching costs and higher bargaining power
of costumers
Implication for firm in Existing rivalry competitive force and how internet influence it -
CORRECT ANSWERS-Competition in price, product distribution, and service.
Increase of competitors due to wider geographic reach; customers can more easily
compare products, so competition focuses more on price
Implication for firm in Supplier bargaining power competitive force and how internet
influence it - CORRECT ANSWERS-Increased costs and reduced quality
Companies have equal access to suppliers; at the same time, suppliers have access to
more potential buyers
Implication for firm in Threat of potential new entrants competitive force and how
internet influence it - CORRECT ANSWERS-Increased capacity in the industry, reduced
prices, and decreased market share
Reduced barriers to entry, as the Internet reduces the difficulty of obtaining critical
resources