MHA 705 MODULE 6 (2024-2025) EXAM QUESTIONS
WITH SOLUTIONS
The focus of performance improvement should be on -
<<<<Answersw>>>Customers
When an organization compares its current performance to its
own Internet historical data, or user data from similar external
organizations across the country, it helps establish a
________, also known as a standard of performance or best
practice, for a particular process or outcome -
<<<<Answersw>>>Benchmark
QIOs use peer review, data analysis, and other tools to -
<<<<Answersw>>>Identify areas that need improvement
Performance monitoring is outcomes driven -
<<<<Answersw>>>False
(T/F) An outcome indicator measures results of care provided
to the patient - <<<<Answersw>>>True
When physicians or other licensed independent practitioners
want to be able to admit patients to a healthcare organization
they must apply for privileges. This process is called -
<<<<Answersw>>>Credentialing
The term performance improvement (PI) is a "process for
involving personnel in planning and executing a continuous
flow of improvements to provide __________ that meets or
, MHA 705 MODULE 6 (2024-2025) EXAM QUESTIONS
WITH SOLUTIONS
exceeds expectations" - <<<<Answersw>>>Quality
Healthcare
(T/F) 1 External customers are those people outside the
organization for whom it provides services. For example, the
external customers of a hospital would include patients,
physicians, and third-party payers - <<<<Answersw>>>True
(T/F) The mission of AHRQ is to improve quality, safety,
efficiency, and effectiveness of healthcare for all Americans -
<<<<Answersw>>>True
Shared leadership means - <<<<Answersw>>>Employees are
participants in the performance improvement program
Staff members adapt to change more readily when -
<<<<Answersw>>>They have been a part of the decision
In addition to organizational commitment of resources to
address safety concerns, what is a key feature of a safety
culture as identified by the AHRQ? - <<<<Answersw>>>All
answers are correct
Which of the following is not a component of patient care
review? - <<<<Answersw>>>Unbilled discharges review
WITH SOLUTIONS
The focus of performance improvement should be on -
<<<<Answersw>>>Customers
When an organization compares its current performance to its
own Internet historical data, or user data from similar external
organizations across the country, it helps establish a
________, also known as a standard of performance or best
practice, for a particular process or outcome -
<<<<Answersw>>>Benchmark
QIOs use peer review, data analysis, and other tools to -
<<<<Answersw>>>Identify areas that need improvement
Performance monitoring is outcomes driven -
<<<<Answersw>>>False
(T/F) An outcome indicator measures results of care provided
to the patient - <<<<Answersw>>>True
When physicians or other licensed independent practitioners
want to be able to admit patients to a healthcare organization
they must apply for privileges. This process is called -
<<<<Answersw>>>Credentialing
The term performance improvement (PI) is a "process for
involving personnel in planning and executing a continuous
flow of improvements to provide __________ that meets or
, MHA 705 MODULE 6 (2024-2025) EXAM QUESTIONS
WITH SOLUTIONS
exceeds expectations" - <<<<Answersw>>>Quality
Healthcare
(T/F) 1 External customers are those people outside the
organization for whom it provides services. For example, the
external customers of a hospital would include patients,
physicians, and third-party payers - <<<<Answersw>>>True
(T/F) The mission of AHRQ is to improve quality, safety,
efficiency, and effectiveness of healthcare for all Americans -
<<<<Answersw>>>True
Shared leadership means - <<<<Answersw>>>Employees are
participants in the performance improvement program
Staff members adapt to change more readily when -
<<<<Answersw>>>They have been a part of the decision
In addition to organizational commitment of resources to
address safety concerns, what is a key feature of a safety
culture as identified by the AHRQ? - <<<<Answersw>>>All
answers are correct
Which of the following is not a component of patient care
review? - <<<<Answersw>>>Unbilled discharges review
