10/24/24, 2:50 AM
EUNICE
Patient-Centered Care Exam 1 WITH QUESTIONS AND 100%
SURE ANSWERS
Terms in this set (146)
Definition: a process of interaction between people in which symbols are used to
create, exchange, and interpret messages about ideas, emotions, and mind states
- communication is the key to nurse patient relationships and delivering patient-
Describe the concept of communication,
centered care
including: definition
- helps you develop meaningful relationships between nurse and patient/family
- helps ensure patient safety
- promotes personal growth and attainment of patient's health-related goals
- improves patient outcomes and increases patient satisfaction
Scope:
- ranges from effective communication, to no communication whatsoever
- in between those 2 is ineffective communication
Describe the concept of communication,
Categories:
including: scope and categories
- linguistic communication: spoken words or written symbols
- paralinguistic communication: nonverbal messages (gestures, eye contact, facial
expressions)
- metacommunication: context of the message
1/22
,10/24/24, 2:50 AM
1) a process of complimentary
exchange
- in each exchange, each participant is, in turn, either a sender or a receiver
- as each transmission is completed, the receiver perceives the message, interprets
the symbols (verbal and nonverbal), and responds again using symbols
2) context
- context is important to the quality of meaning derived by participants during the
process of complementary exchange
contextual factors include:
- characteristics of the environment
- relationship of participants
- internal mood stages (ex: anxiety)
- mental and physical conditions
- experience and education
Describe the concept of communication,
- external noise
including: attributes and criteria
- culture
affected by relationships, including from highest power to lowest:
- chief nursing officer
- nurse manager
- staff nurse
3) learned skill
- acquired over time
- unique communication patterns within the health care environment including:
- medical terminology
- health care culture
communicating with patients
- communicating with other nurses
- communicating across the health care team
- evolving mechanisms for communication
- the most basic theory of communication is a linear process model that describes a
sender transmitting a message to a receiver
Describe the concept of communication, - sender encodes message, message is transmitted, receiver decodes and interprets
including: theoretical links message
- Actual communication episodes involve multiple acts of perception and
interpretation, in addition to the creation of a mutually negotiated meaning
2/22
, 10/24/24, 2:50 AM
- The professional role requires that nurses develop and practice a variety of
communication skills that will ensure successful role function as well as the delivery
of quality patient care.
1) communication competence
- communication must both be effective and appropriate
- effective= goals of communication are met
- appropriate= communication has been adapted to the people and situation
involved in the act of communication
- Professional nurses can expect to be tasked with the need to communicate as a
caregiver and as a member of a health care profession, both of which require skill in
interpersonal communication
- Achieving communication competence in nursing is important for optimizing safety
and quality in health care and for creating the voice and authority needed to
advocate for better systems and safer workplaces.
2) patient safety and health care quality
- lack of communication leads to many errors and sentinel events (98,000)
Describe the concept of communication,
- suggest to use ISBARR communication technique
including: context to nursing and health
- This tool is a structured routine for passing information between team members,
care.
most notably between nurses and other health care providers such as physicians and
nurse practitioners. When using this tool, the nurse will Identify self, describe the
patient Situation, explain the Background information relevant to the situation,
provide an Assessment, provide Recommendations for action, and Read back orders
- QSEN (quality and safety education)
3) electronic health record
- Accurate and timely documentation in the patient record
- Important source of information and a major means of communication between
members of the team
- Legal document
- Evidence of provider's actions
4) advocay
- Speaking up for patients to ensure that health needs are met is an expectation
within the scope of professional nursing practice
- Ability to speak assertively, credibly, and authoritatively is a highly valued
communication skill critical for effective advocacy
Describe differences in communication ????
patterns across the lifespan and apply a
stage of Erikson's psychosocial
development that needs to be addressed.
- culture influences thinking, feeling, behaving, and communicating
Explain the importance of cultural - try not to stereotype people
awareness during the nurse patient - different cultures will have different degrees of eye contact, personal space,
relationship gestures, loud voice, pace of speech, touch, silence, and meaning of language
- try to see from their point of view
3/22
EUNICE
Patient-Centered Care Exam 1 WITH QUESTIONS AND 100%
SURE ANSWERS
Terms in this set (146)
Definition: a process of interaction between people in which symbols are used to
create, exchange, and interpret messages about ideas, emotions, and mind states
- communication is the key to nurse patient relationships and delivering patient-
Describe the concept of communication,
centered care
including: definition
- helps you develop meaningful relationships between nurse and patient/family
- helps ensure patient safety
- promotes personal growth and attainment of patient's health-related goals
- improves patient outcomes and increases patient satisfaction
Scope:
- ranges from effective communication, to no communication whatsoever
- in between those 2 is ineffective communication
Describe the concept of communication,
Categories:
including: scope and categories
- linguistic communication: spoken words or written symbols
- paralinguistic communication: nonverbal messages (gestures, eye contact, facial
expressions)
- metacommunication: context of the message
1/22
,10/24/24, 2:50 AM
1) a process of complimentary
exchange
- in each exchange, each participant is, in turn, either a sender or a receiver
- as each transmission is completed, the receiver perceives the message, interprets
the symbols (verbal and nonverbal), and responds again using symbols
2) context
- context is important to the quality of meaning derived by participants during the
process of complementary exchange
contextual factors include:
- characteristics of the environment
- relationship of participants
- internal mood stages (ex: anxiety)
- mental and physical conditions
- experience and education
Describe the concept of communication,
- external noise
including: attributes and criteria
- culture
affected by relationships, including from highest power to lowest:
- chief nursing officer
- nurse manager
- staff nurse
3) learned skill
- acquired over time
- unique communication patterns within the health care environment including:
- medical terminology
- health care culture
communicating with patients
- communicating with other nurses
- communicating across the health care team
- evolving mechanisms for communication
- the most basic theory of communication is a linear process model that describes a
sender transmitting a message to a receiver
Describe the concept of communication, - sender encodes message, message is transmitted, receiver decodes and interprets
including: theoretical links message
- Actual communication episodes involve multiple acts of perception and
interpretation, in addition to the creation of a mutually negotiated meaning
2/22
, 10/24/24, 2:50 AM
- The professional role requires that nurses develop and practice a variety of
communication skills that will ensure successful role function as well as the delivery
of quality patient care.
1) communication competence
- communication must both be effective and appropriate
- effective= goals of communication are met
- appropriate= communication has been adapted to the people and situation
involved in the act of communication
- Professional nurses can expect to be tasked with the need to communicate as a
caregiver and as a member of a health care profession, both of which require skill in
interpersonal communication
- Achieving communication competence in nursing is important for optimizing safety
and quality in health care and for creating the voice and authority needed to
advocate for better systems and safer workplaces.
2) patient safety and health care quality
- lack of communication leads to many errors and sentinel events (98,000)
Describe the concept of communication,
- suggest to use ISBARR communication technique
including: context to nursing and health
- This tool is a structured routine for passing information between team members,
care.
most notably between nurses and other health care providers such as physicians and
nurse practitioners. When using this tool, the nurse will Identify self, describe the
patient Situation, explain the Background information relevant to the situation,
provide an Assessment, provide Recommendations for action, and Read back orders
- QSEN (quality and safety education)
3) electronic health record
- Accurate and timely documentation in the patient record
- Important source of information and a major means of communication between
members of the team
- Legal document
- Evidence of provider's actions
4) advocay
- Speaking up for patients to ensure that health needs are met is an expectation
within the scope of professional nursing practice
- Ability to speak assertively, credibly, and authoritatively is a highly valued
communication skill critical for effective advocacy
Describe differences in communication ????
patterns across the lifespan and apply a
stage of Erikson's psychosocial
development that needs to be addressed.
- culture influences thinking, feeling, behaving, and communicating
Explain the importance of cultural - try not to stereotype people
awareness during the nurse patient - different cultures will have different degrees of eye contact, personal space,
relationship gestures, loud voice, pace of speech, touch, silence, and meaning of language
- try to see from their point of view
3/22
