CMN 001 Test Questions and Answers Latest Update Graded A+

CMN 001 Test Questions and Answers Latest Update Graded A+ Public Speaking Situation (3 criteria) - Answers 1. Communicative purpose (inform, persuade, entertain) 2. Uninterrupted floor time. 3. Multiple listeners. Model of effective communication - Answers (Transactional model) Sender encodes message, receiver decodes message and provides feedback. Channel - Answers the mode through which the message is conveyed to another party Noise - Answers anything that interferes with the encoding, transmission, or reception of the message Encoding/Decoding - Answers the processing of words attached to symbols, ideas, and feelings by the speaker before it's spoken (encoding) and by the listeners after it's heard (decoding) PRPSA - Answers Personal Report of Public Speaking Anxiety. Scale: 34-170 Average: 115 Immediacy factor - Answers Presence of a live person makes a message more real and more important to us. 3 public speaking purposes - Answers 1) Inform 2) Persuade 3) Entertain Entertainment speech - Answers For audience to feel moved. Make people "feel" something. Presentation aid - Answers Adds: 1) Clarity: clarify key point. 2) Retention: Help audience remember ideas. 3) Interest: draw attention to your topic and dramatize a point. Active listening (steps) - Answers 1) Sensing. 2) Attention. 3) Understanding. 4) Responding. Sensing How to facilitate? - Answers -Knowing that someone is speaking to you -Facilitate: being loud, speaking slow, nothing blocking sight, make clear nonverbal cues Attention How to facilitate? - Answers -Focusing attention on message -Facilitate: maintaining focus through unusual gestures, important to own concerns, keying important information, repetition Understanding How to facilitate? - Answers -Knowing the senders "code" (symbols and signs) -Facilitate: chose code listeners understand, avoid ambiguity, avoid triggers Responding How to facilitate? - Answers -What is essentially important is what the sender thinks is important. -Can be internal or external. -May be obvious or kept hidden. -Facilitate: ask questions, eye contact Basic Delivery (4 C's) - Answers 1) Contact. 2) Clarity. 3) Control distractions. 4) Confidence. Contact - Answers Typically eye-contact. Look at audience same way as if in a one on one conversation. Clarity - Answers Loud, clear and articulate is necessary. Rate of speech and use of pauses assist in audience comprehension. Natural speaking voice and vocal variety encourages positive listening responses. Control distractions - Answers Verbal or non-verbal behaviors that attract audience attention to the behavior rather than message forms distraction. Repetative "Um's and uh's". Don't bring anything you will "play" with. Confidence - Answers 1) View a speech like a normal communication 2 View speech as an opportunity 3) Visualization: Picture yourself successfully presenting the speech. 4) Relabeling: Label "nervous/weird/anxious" feelings as "exciting/eager/thrilled" 5) Deep Breathing 6) Habituation: repeat process over and over to grow accustomed to feeling. Functions of nonverbal communication - Answers 1) Repeat: use physical actions to restate what you are verbally saying 2) Accent: nonverbal behaviors that amplify their desired message 3) Complement: when the nonverbal action demonstrates the verbal message 4) Substitute: nonverbal messages replace verbal ones 5) Regulate: Nonverbal actions that help govern the course of a speech or interaction 6) Contradict: When verbal message says one thing, but nonverbal message says the opposite message Delivery Styles - Answers 1) Formal. 2) Impromptu. 3) Extemporaneous. Formal - Answers -Presentation from manuscript, read from prompter. -Pros: Gives control over what you will say. -Cons: Boring, loses interaction. Impromptu - Answers -Right off the top of your head, spontaneous. -Pros: Allows most interaction with audience and gives most flexibility. -Cons: Ill prepared. Extemporaneous - Answers -Formal mixed with impromptu.