HSA 407 Final Exam, Ch. 1-11 with 109 Correct Questions &
Answers.
What is Cultural Competence an initiative of? - Correct Answer -US Department of Health
and Human Services (DHHS) and Office of Minority Health (OMH).
Why are Cultural Competence initiatives needed ? - Correct Answer -to reduce
malpractice claims.
-enhance customer service.
-address ongoing concerns.
The makeup of the U.S. population is changing as a result of what? - Correct Answer -
immigration patterns and increasing birth rates among racially, ethnically and culturally
diverse groups, and linguistically diverse groups.
_________________ is the most rapid growth and is now the largest minority group. -
Correct Answer -Hispanics.
________________ were formerly the largest minority group and is now at a close second.
- Correct Answer -African Americans/blacks.
________________ is defined by the OMG as an ethnic group. - Correct Answer -
Hispanics.
What are the OMB Racial and Ethnic categories? - Correct Answer -African
Americans/Black (race)
-Hispanics (ethnicity).
-Asian/pacific islanders (race).
-Native Americans/ Alaska natives (race).
When were the Culturally and Linguistically Appropriate Service (CLAS) standards
released ? Who were they released by ? - Correct Answer -December 2000
-by the Office of Minority Health (OMH) of the Department of Health and Human Services
(DHHS).
, Healthcare organizations increasingly rely on private accreditation entities such as
________________________ . Why do they rely on these? - Correct Answer -Council on
Education for Public Health (CEPH) and the Joint Commission.
-to set standards and monitor compliance within them.
Define Culture. - Correct Answer -includes a number of additional influences and factors
such as socioeconomic status, physical and mental ability, sexual orientation and
occupation.
Define Cultural competence. - Correct Answer -is an imperative for health service
administrators and public health practitioners to ensure optimal service.
-a set of congruent behaviors, attitudes, and policies that come together in a system,
agency or among professionals that enables effective work in cross-cultural situations.
Define cultural filtration. - Correct Answer -when cultural beliefs or ideas are either
included or removed from the interpretation process by the interpreter.
Define Diversity. - Correct Answer -the makeup of the workforce of a given healthcare
organization; this includes ethnic and racial backgrounds, age, physical and cognitive
abilities, family status, sexual orientation, socioeconomic status, religious and spiritual
values, and geographic location and differences between people.
Define Emerging majorities. - Correct Answer -an inevitable change taking place in
American society based on the prediction that by the year 2050, in certain geographic
areas in the US. the majority populations will be Hispanics & blacks and other minorities
(combined) and White will be the minority groups.
Define Ethnicity. - Correct Answer -a group or individual's conception of cultural identity,
which includes a wide variety of learned behaviors that a human being uses in his or her
natural/social environment to survive that may result in cultural demarcation between and
within societies.
Define Linguistic competence. - Correct Answer -the capacity of an organization & its
personnel to communicate effectively and convey information in a manner that is easily
understood by diverse audiences including persons of limited English proficiency, those
who have low literacy skills or are not literate, and individuals with disabilities and the ability
to communicate effectively & accurately with individuals whose primary language is not
English.
Answers.
What is Cultural Competence an initiative of? - Correct Answer -US Department of Health
and Human Services (DHHS) and Office of Minority Health (OMH).
Why are Cultural Competence initiatives needed ? - Correct Answer -to reduce
malpractice claims.
-enhance customer service.
-address ongoing concerns.
The makeup of the U.S. population is changing as a result of what? - Correct Answer -
immigration patterns and increasing birth rates among racially, ethnically and culturally
diverse groups, and linguistically diverse groups.
_________________ is the most rapid growth and is now the largest minority group. -
Correct Answer -Hispanics.
________________ were formerly the largest minority group and is now at a close second.
- Correct Answer -African Americans/blacks.
________________ is defined by the OMG as an ethnic group. - Correct Answer -
Hispanics.
What are the OMB Racial and Ethnic categories? - Correct Answer -African
Americans/Black (race)
-Hispanics (ethnicity).
-Asian/pacific islanders (race).
-Native Americans/ Alaska natives (race).
When were the Culturally and Linguistically Appropriate Service (CLAS) standards
released ? Who were they released by ? - Correct Answer -December 2000
-by the Office of Minority Health (OMH) of the Department of Health and Human Services
(DHHS).
, Healthcare organizations increasingly rely on private accreditation entities such as
________________________ . Why do they rely on these? - Correct Answer -Council on
Education for Public Health (CEPH) and the Joint Commission.
-to set standards and monitor compliance within them.
Define Culture. - Correct Answer -includes a number of additional influences and factors
such as socioeconomic status, physical and mental ability, sexual orientation and
occupation.
Define Cultural competence. - Correct Answer -is an imperative for health service
administrators and public health practitioners to ensure optimal service.
-a set of congruent behaviors, attitudes, and policies that come together in a system,
agency or among professionals that enables effective work in cross-cultural situations.
Define cultural filtration. - Correct Answer -when cultural beliefs or ideas are either
included or removed from the interpretation process by the interpreter.
Define Diversity. - Correct Answer -the makeup of the workforce of a given healthcare
organization; this includes ethnic and racial backgrounds, age, physical and cognitive
abilities, family status, sexual orientation, socioeconomic status, religious and spiritual
values, and geographic location and differences between people.
Define Emerging majorities. - Correct Answer -an inevitable change taking place in
American society based on the prediction that by the year 2050, in certain geographic
areas in the US. the majority populations will be Hispanics & blacks and other minorities
(combined) and White will be the minority groups.
Define Ethnicity. - Correct Answer -a group or individual's conception of cultural identity,
which includes a wide variety of learned behaviors that a human being uses in his or her
natural/social environment to survive that may result in cultural demarcation between and
within societies.
Define Linguistic competence. - Correct Answer -the capacity of an organization & its
personnel to communicate effectively and convey information in a manner that is easily
understood by diverse audiences including persons of limited English proficiency, those
who have low literacy skills or are not literate, and individuals with disabilities and the ability
to communicate effectively & accurately with individuals whose primary language is not
English.
