14th Edition by William J Stevenson
Chapters 1 - 19
,Table7of7Contents
Chapter7017Introduction7to7Operations7Management7Cha
pter7027Competitiveness,7Strategy,7and7Productivity7Cha
pter7037Forecasting
Chapter7047Product7and7Service7Design7
Chapter704S7Reliability
Chapter7057Strategic7Capacity7Planning7for7Products7and7Services7
Chapter705S7Decision7Theory
Chapter7067Process7Selection7and7Facility7Layout7
Chapter7077Work7Design7and7Measurement7Chap
ter707S7Learning7Curves
Chapter7087Location7Planning7and7Analysis7
Chapter708S7The7Transportation7Model7Cha
pter7097Management7of7 Quality7Chapter7107
Quality7Control
Chapter710S7Acceptance7Sampling
Chapter7117Aggregate7Planning7and7Master7Scheduling7
Chapter7127MRP7and7ERP
Chapter7137Inventory7Management7
Chapter7147JIT7and7Lean7Operations7
Chapter714S7Maintenance
Chapter7157Supply7Chain7Management7
Chapter7167Scheduling
Chapter7177Project7Management
,Chapter7187Management7of7Waiting7Lines7
Chapter7197Linear7Programming
Chapter 01 Introduction to Operations Management
7 7 7 7 7
Student:
1. Operations7managers7are7responsible7for7assessing7consumer7wants7and7needs7and7selling7and7p
romoting7the7organization's7goods7or7services.
True False
2. Often,7the7collective7success7or7failure7of7companies'7operations7functions7will7impact7the7a
bility7of7a7nation7to7compete7with7other7nations.
True False
3. Companies7are7either7producing7goods7or7delivering7services.7This7means7that7only7one7of7the7t
wo7types7of7operations7management7strategies7are7used.
True False
4. Operations,7marketing,7and7finance7function7independently7of7each7other7in7most7
organizations.
True False
5. The7greater7the7degree7of7customer7involvement,7the7more7challenging7the7design7and7
management7of7operations.
True False
, 6. Goods7producing7organizations7are7not7involved7in7service7activities.7
True False
7. Service7operations7require7additional7inventory7because7of7the7unpredictability7of7consumer7
demand.
True False
8. The7value7of7outputs7is7measured7by7the7prices7customers7are7willing7to7pay7for7goods7or7s
ervices.
True False
9. The7use7of7models7will7guarantee7the7best7possible7decisions.7
True False
10. People7who7work7in7the7field7of7operations7should7have7skills7that7include7both7knowledge7a
nd7people7skills.
True False
11. Assembly7lines7achieved7productivity7but7at7the7expense7of7standard7of7living.7
True False
12. The7operations7manager7has7primary7responsibility7for7making7operations7system7design7d
ecisions,7such7as7system7capacity7and7location7of7facilities.
True False
13. The7word7"technology"7is7used7only7to7refer7to7"information7technology".
True False