CPOA STUDY GUIDE QUESTIONS AND
ANSWERS 100% SOLVED
When taking a call from a patient for the optometrist, which of the following should be attached
to the message?
HINT:
t p r ✔✔The patient record
When a "shopper" calls,...
,HINT: T of the c as a p_ p . ✔✔Think
of the caller as a potential patient
When scheduling an appointment,
,HINT: O two d a t &t a
n p to a e to c
p . ✔✔Offer two different appointment times & tell a new patient to
arrive early to complete paperwork.
Loss of vision, severe pain in the eye, and flashing lights are complaints that should be handled
as
HINT: an e v ✔✔an emergency visit
Determining the priority of the patient's complaints is called T ✔✔Triage
Use of a letter, card, e-mail, or phone call to notify a patient of a need to schedule an
appointment is called r ✔✔Recall
, The simplest and most widely used method of filing is called: A
✔✔Alphabetical
What is the reason for close monitoring when ordering solutions and drugs?
HINT: T m e b u ✔✔They may expire
before use
ANSWERS 100% SOLVED
When taking a call from a patient for the optometrist, which of the following should be attached
to the message?
HINT:
t p r ✔✔The patient record
When a "shopper" calls,...
,HINT: T of the c as a p_ p . ✔✔Think
of the caller as a potential patient
When scheduling an appointment,
,HINT: O two d a t &t a
n p to a e to c
p . ✔✔Offer two different appointment times & tell a new patient to
arrive early to complete paperwork.
Loss of vision, severe pain in the eye, and flashing lights are complaints that should be handled
as
HINT: an e v ✔✔an emergency visit
Determining the priority of the patient's complaints is called T ✔✔Triage
Use of a letter, card, e-mail, or phone call to notify a patient of a need to schedule an
appointment is called r ✔✔Recall
, The simplest and most widely used method of filing is called: A
✔✔Alphabetical
What is the reason for close monitoring when ordering solutions and drugs?
HINT: T m e b u ✔✔They may expire
before use
