C429 WGU QUESTIONS AND ANSWERS
Competencies typically supplied to first-line leaders - Answers-In-house training and
coaching
The program of preparation for senior leadership - Answers-Formal education, planned
experience, and mentoring.
Staffing plans for nurses - Answers-hours of care
per patient day
by skill level
Staffing for nurses - Answers-Based on forecasts of demand & patient need (acuity).
Generates a forecast of fixed staffing & variable staffing in some units.
Inpatient nurse staffing - Answers-Made for each nursing unit and shift
Unified Operation - Answers-((MOST COMMON)) HCO owns and operates the facility.
Employs all professional and unprofessional staff.
Shewhart Process for Performance Improvement - Answers-PLAN, DO, CHECK, ACT!
Measuring technical quality of clinical support services - Answers-Process review
Example: "I meet with one of my employees every week to discuss his career goals,
progress on his degree, and plans for the next year - Answers-Mentoring
When an employee has to be trained again, usually due to a deficit or issue that is
persistent. - Answers-Retraining
A several hour or full day/multi-day training that provides professionals a chance to
learn specific skills. - Answers-Seminar
Why go to a seminar? - Answers-Leaders may send employees to seminars to learn
new information regarding best practices and how to improve operations.
Assesses leaders' skills as seen by subordinates, peers and colleagues (e.g.,
suppliers), and superiors - Answers-360-degree survey or multi-rater review
WATCH FOR DECOY WORDS - Answers-Peer collaboration (correct) and Peer
Synergy (incorrect).
An organization has made a commitment to begin training its employees to fill
This occurs when a supervisor, manager, leader, or someone who has a higher position
in an organization takes time to meet with and guide another individual providing them
, with career advice and general information. This is not specific to a certain skill -
Answers-Mentoring
Example: "I went to the ACHE dinner event to meet and network with quality
professionals and leaders from different hospitals". - Answers-Networking
This occurs when peers (similar ranked individuals or general employees including
leadership) get together and share contact information, ideas, and experiences without
putting that energy towards solving a specific problem. This is more of a social task -
Answers-Networking
This process involves working with a team or a peer with a similar rank and level of
influence in the organization. - Answers-Peer Collaboration
Normally you would be working on a shared project or helping one another solve a
specific problem. - Answers-Peer Collaboration
anticipated job openings in upcoming years. This is an Example of: - Answers-
Succession Planning
A nurse manager is working with the manager of radiology to address delays in patient
transport to and from radiology. What is this called? - Answers-Peer Collaboration
The CNO of a large health system meets regularly with her Director of Cardiac Services
to discuss performance, future goals, aspirations, and career planning. What is this
called? - Answers-Mentorship
You receive an email from HR requesting you complete an online questionnaire
evaluating your boss, the COO of the hospital. What process are you likely participating
in? - Answers-360 Review
1. The principles of quality improvement require that healthcare executives change their
management philosophy from:
A. Finding fault with employees to finding problems in processes.
B. Finding fault with employees to involving them in the improvement of
C. processes.
D. Focusing on enhanced inspection techniques to focusing on variance.
E. Focusing on employees' roles to focusing on process outcomes. - Answers-A.
Finding fault with employees to finding problems in processes.
2. Which of the following is a unit of measure commonly used to determine physicians'
clinical productivity?
A. RVU
B. CMS
C. IPO
Competencies typically supplied to first-line leaders - Answers-In-house training and
coaching
The program of preparation for senior leadership - Answers-Formal education, planned
experience, and mentoring.
Staffing plans for nurses - Answers-hours of care
per patient day
by skill level
Staffing for nurses - Answers-Based on forecasts of demand & patient need (acuity).
Generates a forecast of fixed staffing & variable staffing in some units.
Inpatient nurse staffing - Answers-Made for each nursing unit and shift
Unified Operation - Answers-((MOST COMMON)) HCO owns and operates the facility.
Employs all professional and unprofessional staff.
Shewhart Process for Performance Improvement - Answers-PLAN, DO, CHECK, ACT!
Measuring technical quality of clinical support services - Answers-Process review
Example: "I meet with one of my employees every week to discuss his career goals,
progress on his degree, and plans for the next year - Answers-Mentoring
When an employee has to be trained again, usually due to a deficit or issue that is
persistent. - Answers-Retraining
A several hour or full day/multi-day training that provides professionals a chance to
learn specific skills. - Answers-Seminar
Why go to a seminar? - Answers-Leaders may send employees to seminars to learn
new information regarding best practices and how to improve operations.
Assesses leaders' skills as seen by subordinates, peers and colleagues (e.g.,
suppliers), and superiors - Answers-360-degree survey or multi-rater review
WATCH FOR DECOY WORDS - Answers-Peer collaboration (correct) and Peer
Synergy (incorrect).
An organization has made a commitment to begin training its employees to fill
This occurs when a supervisor, manager, leader, or someone who has a higher position
in an organization takes time to meet with and guide another individual providing them
, with career advice and general information. This is not specific to a certain skill -
Answers-Mentoring
Example: "I went to the ACHE dinner event to meet and network with quality
professionals and leaders from different hospitals". - Answers-Networking
This occurs when peers (similar ranked individuals or general employees including
leadership) get together and share contact information, ideas, and experiences without
putting that energy towards solving a specific problem. This is more of a social task -
Answers-Networking
This process involves working with a team or a peer with a similar rank and level of
influence in the organization. - Answers-Peer Collaboration
Normally you would be working on a shared project or helping one another solve a
specific problem. - Answers-Peer Collaboration
anticipated job openings in upcoming years. This is an Example of: - Answers-
Succession Planning
A nurse manager is working with the manager of radiology to address delays in patient
transport to and from radiology. What is this called? - Answers-Peer Collaboration
The CNO of a large health system meets regularly with her Director of Cardiac Services
to discuss performance, future goals, aspirations, and career planning. What is this
called? - Answers-Mentorship
You receive an email from HR requesting you complete an online questionnaire
evaluating your boss, the COO of the hospital. What process are you likely participating
in? - Answers-360 Review
1. The principles of quality improvement require that healthcare executives change their
management philosophy from:
A. Finding fault with employees to finding problems in processes.
B. Finding fault with employees to involving them in the improvement of
C. processes.
D. Focusing on enhanced inspection techniques to focusing on variance.
E. Focusing on employees' roles to focusing on process outcomes. - Answers-A.
Finding fault with employees to finding problems in processes.
2. Which of the following is a unit of measure commonly used to determine physicians'
clinical productivity?
A. RVU
B. CMS
C. IPO
