GENESYS ICCS EXAM (ADMINISTERING THE
SYSTEM)
What application is used to configure, customize, and maintain various aspects of the
PureConnect platform? - Answers-Interaction Administrator
What is the name of the application that allows the user to answer calls and manage
interactions? - Answers-Interaction Desktop/Interaction Connect
What add-on product could be used for workforce management? - Answers-Interaction
Optimizer
How do you refresh the view in Interaction Administrator? - Answers-F5 or View/Refresh
What is the difference between the tree view (left pane) and list view (right pane) in
Interaction Administrator? - Answers-The left pane is a tree view with container names
and icons. The right pane is the list view displaying configuration data for the selected
container.
What are 3 ways to access Help files in all PureConnect applications? - Answers-F1;
Help from the menu; Programs > Interactive Intelligence > Online Documentation
What 3 primary containers are used to organize PureConnect configuration data? -
Answers-Server; People; System
What container is used to create users and workgroups? - Answers-People
What utility can help streamline the IP Phone Configuration process? - Answers-
Managed IP Phone Assistant
Registration Type: DNS SRV - Answers-Enter the domain name and protocol for the
registration.
Registration Type: Line - Answers-Select an existing line from the pull-down list for the
registration.
Registration Type: Manual - Answers-Manually enter the address, port, and protocol for
the registration.
Registration Type: Sip Proxy - Answers-A provisioned Interaction Sip Proxy Server.
Describe the purpose of a Registration Group - Answers-Required to be specified for
every managed IP phone. It controls how and where the phone registers with IC.
, What happens if a line configuration that is used in a registration group is changed? -
Answers-Phones will not properly receive new settings until they are reloaded.
What is the recommendation when creating individual managed IP phone and
associated SIP stations in a production environment where a large number of phones
are involved? - Answers-It is recommended that you create a Managed IP Phone
Template first, and then use the Managed IP phone assistant with the template to
import the station information.
List four advantages to using auto-provisioning over manual IP phone configuration. -
Answers-Less time consuming, less prone to errors, greater flexibility, and future proof.
As an administrator for ABC Corp., you are responsible for provisioning 25 new phones.
What method should you use to achieve this? - Answers-Provision the phones as an
administrator.
As an administrator for ABC Corp., you need to make several changes to the IP phone
configuration for 230 managed IP phones. Where would you go to make these
changes? - Answers-Managed IP Phones container in Interaction Administrator.
The Stations Assistant should be used to...? - Answers-create Non-Managed IP Phones
from a .CSV list.
Why is it important to create a contact line for non-managed phones? - Answers-Non-
managed phones typically use port 5060
Station Type: Workstation - Answers-A telephone with an associated PC on the network
in the same domain as the IC Server
Station Type: Stand-alone Fax Machine - Answers-An independent fax machine with its
own line.
Station Type: Remote Station - Answers-A station assigned to a user or agent who runs
the Interaction Connect outside of the Network domain of the IC Server.
Station Type: Unified Messaging - Answers-A third-party unified message provider
Station Type: Stand-alone Phone - Answers-A telephone that utilizes the IC Server for
phone calls but is not associated to a PC.
You are the IC Administrator for your company and must set up 100 new non-managed
IP phones. The pre-existing 400 phones in your company are mananged IP phones. All
of the new, non-managed phones ill use a different audio protocol than the Polycom
phones. What is the most efficient method for setting up these phones? - Answers-
Create a station Template in which you establish these values as default values.
SYSTEM)
What application is used to configure, customize, and maintain various aspects of the
PureConnect platform? - Answers-Interaction Administrator
What is the name of the application that allows the user to answer calls and manage
interactions? - Answers-Interaction Desktop/Interaction Connect
What add-on product could be used for workforce management? - Answers-Interaction
Optimizer
How do you refresh the view in Interaction Administrator? - Answers-F5 or View/Refresh
What is the difference between the tree view (left pane) and list view (right pane) in
Interaction Administrator? - Answers-The left pane is a tree view with container names
and icons. The right pane is the list view displaying configuration data for the selected
container.
What are 3 ways to access Help files in all PureConnect applications? - Answers-F1;
Help from the menu; Programs > Interactive Intelligence > Online Documentation
What 3 primary containers are used to organize PureConnect configuration data? -
Answers-Server; People; System
What container is used to create users and workgroups? - Answers-People
What utility can help streamline the IP Phone Configuration process? - Answers-
Managed IP Phone Assistant
Registration Type: DNS SRV - Answers-Enter the domain name and protocol for the
registration.
Registration Type: Line - Answers-Select an existing line from the pull-down list for the
registration.
Registration Type: Manual - Answers-Manually enter the address, port, and protocol for
the registration.
Registration Type: Sip Proxy - Answers-A provisioned Interaction Sip Proxy Server.
Describe the purpose of a Registration Group - Answers-Required to be specified for
every managed IP phone. It controls how and where the phone registers with IC.
, What happens if a line configuration that is used in a registration group is changed? -
Answers-Phones will not properly receive new settings until they are reloaded.
What is the recommendation when creating individual managed IP phone and
associated SIP stations in a production environment where a large number of phones
are involved? - Answers-It is recommended that you create a Managed IP Phone
Template first, and then use the Managed IP phone assistant with the template to
import the station information.
List four advantages to using auto-provisioning over manual IP phone configuration. -
Answers-Less time consuming, less prone to errors, greater flexibility, and future proof.
As an administrator for ABC Corp., you are responsible for provisioning 25 new phones.
What method should you use to achieve this? - Answers-Provision the phones as an
administrator.
As an administrator for ABC Corp., you need to make several changes to the IP phone
configuration for 230 managed IP phones. Where would you go to make these
changes? - Answers-Managed IP Phones container in Interaction Administrator.
The Stations Assistant should be used to...? - Answers-create Non-Managed IP Phones
from a .CSV list.
Why is it important to create a contact line for non-managed phones? - Answers-Non-
managed phones typically use port 5060
Station Type: Workstation - Answers-A telephone with an associated PC on the network
in the same domain as the IC Server
Station Type: Stand-alone Fax Machine - Answers-An independent fax machine with its
own line.
Station Type: Remote Station - Answers-A station assigned to a user or agent who runs
the Interaction Connect outside of the Network domain of the IC Server.
Station Type: Unified Messaging - Answers-A third-party unified message provider
Station Type: Stand-alone Phone - Answers-A telephone that utilizes the IC Server for
phone calls but is not associated to a PC.
You are the IC Administrator for your company and must set up 100 new non-managed
IP phones. The pre-existing 400 phones in your company are mananged IP phones. All
of the new, non-managed phones ill use a different audio protocol than the Polycom
phones. What is the most efficient method for setting up these phones? - Answers-
Create a station Template in which you establish these values as default values.
