HCA: HCA Practice Exam : Questions & Answers: Updated A Plus Guide Solution

Where can you find a consumer's baseline (Ans- Care plan Maintain good eye contact (Ans- Help you connect to the consumer Only share consumer information with (Ans- People listed in the care plan Be objective (Ans- When documenting and reporting consumers behavior or changes and baseline Difficult situations (Ans- Are best handled when you remain calm and balanced Active listening (Ans- Means you stop what you are doing and focus on the speaker Reassurance is always good (Ans- When you're trying to clear up a misunderstanding The goal of problem solving is (Ans- To work with the consumer to find a solution that best resolves the problem Standard precautions are used because (Ans- You want to prevent the spread of infection effective hand washing (Ans- Is the most important procedure for prevention of the spread of infection from germs and viruses Contaminated bed linens (Ans- Should be placed in a bag until ready to wash When providing culturally appropriate care, the following is what would need to be done (Ans- Identify the consumers preferences, believes, and values, and respect them. Promote a consumer's dignity, privacy, and independence by (Ans- Using the word help If a person who is not on the care team asks you to share a consumer's confidential information, what should you say? (Ans- I am sorry, but I am NOT allowed to share that information without my consumers permission.