CEAP exam with complete solutions
j j j j j
Domain jI j- jANSWER✓✓-Employee jAssistance jProgram jDesign, jadministration,
jand jmanagement
Domain jII j- jANSWER✓✓-Employee jAssistance jServices jto jthe jWork
jOrganization
Domain jIII j- jANSWER✓✓-Employee jassistance jservices jto jemployees jand
jfamily jmembers
EAP jdefinition j- jANSWER✓✓-a jset jof jprofessional jservices jspecifically
jdesigned jto: j1) jimprove jand/or jmaintain jthe jproductivity jand jhealthy
jfunctioning jof jthe jworkplace jand jto jaddress ja jwork jorganization's jparticular
jbusiness jneeds jthrough jthe japplication jof jspecialized jknowledge jand jexpertise
jabout jhuman jbehavior jand jmental jhealth.
EAP jcore jtechnology jdefinition j- jANSWER✓✓-essential jcomponents jof jthe
jemployee jassistance jprofession.
EAP jcore jtechnology j1 j- jANSWER✓✓-M j(management jconsultation):
jconsultation jwith, jtraining jof, jand jassistance jto jwork jorganization jleadership
j(managers, jsupervisors, jand junion jstewards) jseeking jto jmanage jtroubled
jemployees, jenhance jthe jwork jenvironment, jand jimprove jemployee jjob
jperformance.
EAP jcore jtechnology j2 j- jANSWER✓✓-A j(advertisement): jactive jpromotion jof
jthe javailability jof jEA jservices jto jemployees, jtheir jfamily jmembers jand jthe
jwork jorganization
EAP jcore jtechnology j3 j- jANSWER✓✓-P j(problem jidentification): jconfidential
jand jtimely jproblem jidentification/assessment jservices jfor jemployee jclients
jwith jpersonal jconcerns jthat jmay jaffect jjob jperformance
EAP jcore jtechnology j4 j- jANSWER✓✓-I j(intervention): juse jof jconstructive
jconfrontation, jmotivation, jand jshort-term jintervention jwith jemployee jclients jto
jaddress jconcerns jthat jaffect jjob jperformance
,EAP jcore jtechnology j5 j- jANSWER✓✓-R j(referral): jreferral jof jemployee jclients
jfor jdiagnosis, jtreatment, jand jassistance, jas jwell jas jcase jmonitoring jand
jfollow-up jservices
EAP jcore jtechnology j6 j- jANSWER✓✓-N j(Networking): jAssisting jwork
jorganizations jin jestablishing jand jmaintaining jeffective jrelations jwith jtreatment
jand jother jservice jproviders, jand jin jmanaging jprovider jcontracts
EAP jcore jtechnology j7 j- jANSWER✓✓-A j(Access jand jAdvertising): jConsultation
jto jwork jorganizations jto jencourage javailability jof jand jemployee jaccess jto
jhealth jbenefits jcovering jmedical jand jbehavioral jproblems jincluding, jbut jnot
jlimited jto, jalcoholism, jdrug jabuse, jand jmental jand jemotional jdisorders
EAP jcore jtechnology j8 j- jANSWER✓✓-P j(program jevaluation): jevaluation jof jthe
jeffects jof jEA jservices jon jwork jorganizations jand jindividual jjob jperformance.
how jmany jemployees jin jthe jU.S. jreceive jEAP jcounseling jservices j-
jANSWER✓✓-1 jin j20 j(5%)
how jmany jemployees jhave ja jsevere jenough jproblem jto jwarrant jtreatment? j-
jANSWER✓✓-4 jin j100 j(4%)
Do jEA jprofessionals jask jabout jlegal jconcerns jof jemployees j- jANSWER✓✓-
Yes.
What jare jthe jthree jelements jof jjob jperformance? j- jANSWER✓✓-Productivity,
jattendance, jand jbehavior j(is jthe jemployee jworking jwell jwith jco-workers?)
j(triangle jdiagram)
How jmany jU.S. jemployees jhave jaccess jto jan jEAP? j- jANSWER✓✓-75%
Internal jEAP jstaff jmodel j- jANSWER✓✓-EA jprofessionals jare jemployees jof jthe
jwork jorganization jor jspecially jdesignated jlabor jrepresentatives. jServices jare
jprovided jon-site jat jthe jwork jorganization.
For jwhat jtype jof jorganization jis jthe jinternal jstaff jmodel jEAP jappropriate? j-
jANSWER✓✓-Large jwork jorganizations
External jStaff jModel jEAP j- jANSWER✓✓-EA jprofessionals jare jemployed jby jan
jexternal jvendor, jwhich jis ja jcompany jthat jprovides jEAP jservices jto jmultiple
jemployers.
For jwhat jtype jof jorganization jis jthe jexternal jstaff jmodel jEAP jmost jcommonly
jused? j- jANSWER✓✓-Mid-size jemployers.
, External jnetwork jmodel jEAP j- jANSWER✓✓-EA jprofessionals jare jemployed jby
jan jexternal jvendor, jand jthe jvendor jcontracts jwith jnetwork jaffiliate jproviders
j(affiliates) jin jprivate jpractice jto jprovide jEA jassessment jand/or jshort-term
jproblem jresolution jservices jto jEAP jclients. jThe jeAP jvendor jcontracts jwith
jmental jhealth jprofessionals jto jaugment jthe jEAP's jstaff.
For jwhat jtype jof jorganization jis jthe jexternal jnetwork jmodel jEAP jmost
jappropriate? j- jANSWER✓✓-Geographically jdispersed jworkforces. jthe jexternal
jnetwork jmodel jscales jto jemployers jof jnearly jany jsize jand jgeographic jmake-
up.
Hybrid jmodel jEAP j- jANSWER✓✓-brings jon-site jservices jback jto jthe jwork jorg
jwhile jretaining jthe jaccessibility jand jgeographic jadvantages jof jan jexternal
jnetwork jmodel. jThe jonsite jEA jprofessional jmay jbe jemployed jby jthe jwork jorg
jor jthe jexternal jvendor.
Basic jEAP jworkflow j- jANSWER✓✓-1. jinitial jcontact j2. jEAP jassessment j3.
jReferral jto jthe jmost jappropriate jhelping jresources j4. jcase/care jmanagement
j(verifying jthe jclient jsuccessfully jengaged jin jservices jprovided, jmonitoring
jprogress, jand jensuring jany jadditional jservices jthat jmay jbe jneeded jare
jprovided.) j5. jFollow-up j(ensure jclient jreceived jexpected jservices.)
EAP jreferral jtypes j- jANSWER✓✓-1. jSelf-referral j2. jinformal jreferral j3. jformal
jreferral j4. jregulatory jreferral
What jis jthe jmost jcommon jtype jof jreferral? j- jANSWER✓✓-Self-referral
EAP jcare jmanagement j(e.g., jcase jmanagement) j- jANSWER✓✓-ensuring jthe
jhelping jresource jis javailable, jthat jservices jare jreasonably jaffordable,
jappointments jare jobtained jin ja jtimely jmanner, jthe jexpected jservices jare
jprovided, jand jthe jEAP jclient jis jbenefitting jfrom jthe jservices jprovided jby jthe
jhelping jresource. jCare jmanagement jinvolves jmore jintensive jand jsustained
jconnections jwith jsome jclients jthan jothers, je.g., jwhen jthe jreferral jis jformal
jfrom jmanagement.
Is jthe jEA jprofessional jresponsible jfor jmonitoring jcompliance? j- jANSWER✓✓-
Yes, jif jthe jemployee jsigns jan jROI, jit jis jappropriate jfor jthe jEA jprofessional jto
jcontact jthe jemployee's jsupervisor jto jensure jany jwork-related jconcerns jare
jaddressed jduring jtreatment jand jreentry jinto jwork jis jproperly jcoordinated. jIn
jsituations jwhere jthe jEAP jclient's jemployment jis jat jrisk, jthe jEA jprofessional
jmay jbe jresponsible jfor jmonitoring jcompliance jwith jtx jrecommendations.
What jdo j"last jchance" jor j"return-to-work" jagreements jinclude? j- jANSWER✓✓-a
jstatement jreiterating jthe jemployer's jsupport jfor jthe jemployee's jongoing
jrecovery, jaction jsteps jthe jemployer jexpects jthe jemployee jto jfollow jto jsupport
jtheir jown jrecovery, jand jany jspecific jjob jperformance jexpectations jupon
j j j j j
Domain jI j- jANSWER✓✓-Employee jAssistance jProgram jDesign, jadministration,
jand jmanagement
Domain jII j- jANSWER✓✓-Employee jAssistance jServices jto jthe jWork
jOrganization
Domain jIII j- jANSWER✓✓-Employee jassistance jservices jto jemployees jand
jfamily jmembers
EAP jdefinition j- jANSWER✓✓-a jset jof jprofessional jservices jspecifically
jdesigned jto: j1) jimprove jand/or jmaintain jthe jproductivity jand jhealthy
jfunctioning jof jthe jworkplace jand jto jaddress ja jwork jorganization's jparticular
jbusiness jneeds jthrough jthe japplication jof jspecialized jknowledge jand jexpertise
jabout jhuman jbehavior jand jmental jhealth.
EAP jcore jtechnology jdefinition j- jANSWER✓✓-essential jcomponents jof jthe
jemployee jassistance jprofession.
EAP jcore jtechnology j1 j- jANSWER✓✓-M j(management jconsultation):
jconsultation jwith, jtraining jof, jand jassistance jto jwork jorganization jleadership
j(managers, jsupervisors, jand junion jstewards) jseeking jto jmanage jtroubled
jemployees, jenhance jthe jwork jenvironment, jand jimprove jemployee jjob
jperformance.
EAP jcore jtechnology j2 j- jANSWER✓✓-A j(advertisement): jactive jpromotion jof
jthe javailability jof jEA jservices jto jemployees, jtheir jfamily jmembers jand jthe
jwork jorganization
EAP jcore jtechnology j3 j- jANSWER✓✓-P j(problem jidentification): jconfidential
jand jtimely jproblem jidentification/assessment jservices jfor jemployee jclients
jwith jpersonal jconcerns jthat jmay jaffect jjob jperformance
EAP jcore jtechnology j4 j- jANSWER✓✓-I j(intervention): juse jof jconstructive
jconfrontation, jmotivation, jand jshort-term jintervention jwith jemployee jclients jto
jaddress jconcerns jthat jaffect jjob jperformance
,EAP jcore jtechnology j5 j- jANSWER✓✓-R j(referral): jreferral jof jemployee jclients
jfor jdiagnosis, jtreatment, jand jassistance, jas jwell jas jcase jmonitoring jand
jfollow-up jservices
EAP jcore jtechnology j6 j- jANSWER✓✓-N j(Networking): jAssisting jwork
jorganizations jin jestablishing jand jmaintaining jeffective jrelations jwith jtreatment
jand jother jservice jproviders, jand jin jmanaging jprovider jcontracts
EAP jcore jtechnology j7 j- jANSWER✓✓-A j(Access jand jAdvertising): jConsultation
jto jwork jorganizations jto jencourage javailability jof jand jemployee jaccess jto
jhealth jbenefits jcovering jmedical jand jbehavioral jproblems jincluding, jbut jnot
jlimited jto, jalcoholism, jdrug jabuse, jand jmental jand jemotional jdisorders
EAP jcore jtechnology j8 j- jANSWER✓✓-P j(program jevaluation): jevaluation jof jthe
jeffects jof jEA jservices jon jwork jorganizations jand jindividual jjob jperformance.
how jmany jemployees jin jthe jU.S. jreceive jEAP jcounseling jservices j-
jANSWER✓✓-1 jin j20 j(5%)
how jmany jemployees jhave ja jsevere jenough jproblem jto jwarrant jtreatment? j-
jANSWER✓✓-4 jin j100 j(4%)
Do jEA jprofessionals jask jabout jlegal jconcerns jof jemployees j- jANSWER✓✓-
Yes.
What jare jthe jthree jelements jof jjob jperformance? j- jANSWER✓✓-Productivity,
jattendance, jand jbehavior j(is jthe jemployee jworking jwell jwith jco-workers?)
j(triangle jdiagram)
How jmany jU.S. jemployees jhave jaccess jto jan jEAP? j- jANSWER✓✓-75%
Internal jEAP jstaff jmodel j- jANSWER✓✓-EA jprofessionals jare jemployees jof jthe
jwork jorganization jor jspecially jdesignated jlabor jrepresentatives. jServices jare
jprovided jon-site jat jthe jwork jorganization.
For jwhat jtype jof jorganization jis jthe jinternal jstaff jmodel jEAP jappropriate? j-
jANSWER✓✓-Large jwork jorganizations
External jStaff jModel jEAP j- jANSWER✓✓-EA jprofessionals jare jemployed jby jan
jexternal jvendor, jwhich jis ja jcompany jthat jprovides jEAP jservices jto jmultiple
jemployers.
For jwhat jtype jof jorganization jis jthe jexternal jstaff jmodel jEAP jmost jcommonly
jused? j- jANSWER✓✓-Mid-size jemployers.
, External jnetwork jmodel jEAP j- jANSWER✓✓-EA jprofessionals jare jemployed jby
jan jexternal jvendor, jand jthe jvendor jcontracts jwith jnetwork jaffiliate jproviders
j(affiliates) jin jprivate jpractice jto jprovide jEA jassessment jand/or jshort-term
jproblem jresolution jservices jto jEAP jclients. jThe jeAP jvendor jcontracts jwith
jmental jhealth jprofessionals jto jaugment jthe jEAP's jstaff.
For jwhat jtype jof jorganization jis jthe jexternal jnetwork jmodel jEAP jmost
jappropriate? j- jANSWER✓✓-Geographically jdispersed jworkforces. jthe jexternal
jnetwork jmodel jscales jto jemployers jof jnearly jany jsize jand jgeographic jmake-
up.
Hybrid jmodel jEAP j- jANSWER✓✓-brings jon-site jservices jback jto jthe jwork jorg
jwhile jretaining jthe jaccessibility jand jgeographic jadvantages jof jan jexternal
jnetwork jmodel. jThe jonsite jEA jprofessional jmay jbe jemployed jby jthe jwork jorg
jor jthe jexternal jvendor.
Basic jEAP jworkflow j- jANSWER✓✓-1. jinitial jcontact j2. jEAP jassessment j3.
jReferral jto jthe jmost jappropriate jhelping jresources j4. jcase/care jmanagement
j(verifying jthe jclient jsuccessfully jengaged jin jservices jprovided, jmonitoring
jprogress, jand jensuring jany jadditional jservices jthat jmay jbe jneeded jare
jprovided.) j5. jFollow-up j(ensure jclient jreceived jexpected jservices.)
EAP jreferral jtypes j- jANSWER✓✓-1. jSelf-referral j2. jinformal jreferral j3. jformal
jreferral j4. jregulatory jreferral
What jis jthe jmost jcommon jtype jof jreferral? j- jANSWER✓✓-Self-referral
EAP jcare jmanagement j(e.g., jcase jmanagement) j- jANSWER✓✓-ensuring jthe
jhelping jresource jis javailable, jthat jservices jare jreasonably jaffordable,
jappointments jare jobtained jin ja jtimely jmanner, jthe jexpected jservices jare
jprovided, jand jthe jEAP jclient jis jbenefitting jfrom jthe jservices jprovided jby jthe
jhelping jresource. jCare jmanagement jinvolves jmore jintensive jand jsustained
jconnections jwith jsome jclients jthan jothers, je.g., jwhen jthe jreferral jis jformal
jfrom jmanagement.
Is jthe jEA jprofessional jresponsible jfor jmonitoring jcompliance? j- jANSWER✓✓-
Yes, jif jthe jemployee jsigns jan jROI, jit jis jappropriate jfor jthe jEA jprofessional jto
jcontact jthe jemployee's jsupervisor jto jensure jany jwork-related jconcerns jare
jaddressed jduring jtreatment jand jreentry jinto jwork jis jproperly jcoordinated. jIn
jsituations jwhere jthe jEAP jclient's jemployment jis jat jrisk, jthe jEA jprofessional
jmay jbe jresponsible jfor jmonitoring jcompliance jwith jtx jrecommendations.
What jdo j"last jchance" jor j"return-to-work" jagreements jinclude? j- jANSWER✓✓-a
jstatement jreiterating jthe jemployer's jsupport jfor jthe jemployee's jongoing
jrecovery, jaction jsteps jthe jemployer jexpects jthe jemployee jto jfollow jto jsupport
jtheir jown jrecovery, jand jany jspecific jjob jperformance jexpectations jupon
