NURS 136 - Chapter 24- Communication
Exam Study Guide
Active listening - Answer means being attentive to what a patient is saying both verbally
and nonverbally. It facilitates patient communication.
Assertiveness - Answer allows you to express feelings and ideas without judging or
hurting others. Assertive behavior includes intermittent eye contact; nonverbal
communication that reflects interest, honesty, and active listening; spontaneous verbal
responses with a confident voice; and culturally sensitive use of touch and space.
Autonomy - Answer Ability or tendency to function independently
Communication Channels - Answer are means of sending and receiving messages
through visual, auditory, and tactile senses. Facial expressions send visual messages;
spoken words travel through auditory channels. Touch uses tactile channels.
Individuals usually understand a message more clearly when the sender uses more
channels to send it.
Circular transactional communication process - Answer The model shows the
situational contextual inputs, channels of communication, interpersonal contextual
concepts, and factors affecting the sender and receiver. Nursing situations have many
unique aspects that influence the nature of communication and interpersonal
relationships. As a professional you will use critical thinking to focus on each aspect of
communication so your interactions are purposeful and effective.
Circular transactional model - Answer includes several elements: the referent, sender
and receiver, message, channels, context or environment in which the communication
process occurs, feedback, and interpersonal variables
Communication - Answer is a lifelong learning process. Nurses make the intimate
journey with patients and their families from the miracle of birth to the mystery of death.
As a nurse you communicate with patients and families to develop meaningful
relationships. Within those relationships you collect relevant assessment data, provide
education, and interact during nursing interventions. The use of therapeutic
communication promotes personal growth and attainment of patients' health-related
goals.
Complementary - Answer role relationships function with one person holding an
elevated position over the other person.
Electronic communication - Answer is the use of technology to create ongoing
relationships with patients and their health care team. Secure messaging provides an
opportunity for frequent and timely communication with a patient's physician or nurse
via a patient portal. An electronic portal enables patients to stay engaged and informed
and build a therapeutic relationship with the health care team
Exam Study Guide
Active listening - Answer means being attentive to what a patient is saying both verbally
and nonverbally. It facilitates patient communication.
Assertiveness - Answer allows you to express feelings and ideas without judging or
hurting others. Assertive behavior includes intermittent eye contact; nonverbal
communication that reflects interest, honesty, and active listening; spontaneous verbal
responses with a confident voice; and culturally sensitive use of touch and space.
Autonomy - Answer Ability or tendency to function independently
Communication Channels - Answer are means of sending and receiving messages
through visual, auditory, and tactile senses. Facial expressions send visual messages;
spoken words travel through auditory channels. Touch uses tactile channels.
Individuals usually understand a message more clearly when the sender uses more
channels to send it.
Circular transactional communication process - Answer The model shows the
situational contextual inputs, channels of communication, interpersonal contextual
concepts, and factors affecting the sender and receiver. Nursing situations have many
unique aspects that influence the nature of communication and interpersonal
relationships. As a professional you will use critical thinking to focus on each aspect of
communication so your interactions are purposeful and effective.
Circular transactional model - Answer includes several elements: the referent, sender
and receiver, message, channels, context or environment in which the communication
process occurs, feedback, and interpersonal variables
Communication - Answer is a lifelong learning process. Nurses make the intimate
journey with patients and their families from the miracle of birth to the mystery of death.
As a nurse you communicate with patients and families to develop meaningful
relationships. Within those relationships you collect relevant assessment data, provide
education, and interact during nursing interventions. The use of therapeutic
communication promotes personal growth and attainment of patients' health-related
goals.
Complementary - Answer role relationships function with one person holding an
elevated position over the other person.
Electronic communication - Answer is the use of technology to create ongoing
relationships with patients and their health care team. Secure messaging provides an
opportunity for frequent and timely communication with a patient's physician or nurse
via a patient portal. An electronic portal enables patients to stay engaged and informed
and build a therapeutic relationship with the health care team
