CMN2148 Chapter 3 Test With Solution

CMN2148 Chapter 3 Test With
Solution

3 Major Communication Perspectives - ANSWER 1. classical

2. contingency

3. human




Scientific Management Perspective: Reasoning - ANSWER theory arose out of
frustration with:

1. poor apprenticeship programs

2. flawed systems




Scientific Management Perspective: Goals - ANSWER 1. improve efficiency

2. differential piece rate system (reward people who outperform others)




Scientific Management Perspective: Characteristics - ANSWER - one best way
to do any job

- careful selection and proper fit of the worker (hire the best employees)

- monitoring and training (let top performers do the training)

- time and motion

, Henry Fayol's Management Theory - ANSWER First known attempt to
describe broad principles of management for the organization and conduct
of business




Fayol's Management Theory: Principles - ANSWER 14 principles (6 important
ones)

1. scalar chain

2. unity of command

3. unity of direction

4. division of labour

5. order

6. span of control




Fayol's Management Theory: Activities - ANSWER 1. commanding

2. coordination

3. controlling

4. organizing

5. planning




Fayol's Management Theory: Characteristics - ANSWER place responsibility