Apco Public Safety Telecommunicator 1 questions and answers

Apco Public Safety Telecommunicator
1 questions and answers
True/False:


The term "PSAP" stands for "Public Safety Access Point".✔✔False


True/False:


Professionalism is defined by who you are, what you do, and how others
perceive you.✔✔True


True/False:


Ethics involves an individual's personal, professional, and organizational rules
of conduct.✔✔True


True/False:


The three primary disciplines of public safety communications are law
enforcement communications, fire service communications, and emergency
management communications.✔✔False


True/False:


The term "vital services" defines the primary functions or tasks of public safety
communications systems.✔✔True

, True/False:


Quality Assurance programs in the PSAP include actions taken to ensure that
standards and procedures are met and followed.✔✔True


True/False:


A policy is a guide to action, and a procedure is a guide to thinking.✔✔False


True/False:


Because the telecommunicator cannot see callers on the phone, nonverbal
communication plays no part in handling public safety calls for
service.✔✔False


True/False:


A question that cannot be answered "yes" or "no" is referred to as an open-
ended question.✔✔True


True/False:


When called upon to testify in a legal case, keep answers simple, and if at
possible answer yes or no.✔✔True


True/False: