QUIZ C715
How can a manager build employee trust? - ANS Provide specific job loss and change
information
A change vision must be developed and clearly conveyed to all members of the firm. What
aspect of the change vision should management communicate to employees? - ANS How the
employees will be affected by the change
What are the four types of strategic change? - ANS Structural, cost cutting, process, cultural
What level of political action has broad long-term strategic impact? - ANS Network
Surprise and fear of the unknown are reasons people resist change. How might this reaction
manifest itself through employee behavior? - ANS They create rumors to fill the void created by
lack of official announcements.
What two recommendations should a manager consider in implementing an organizational
change? - ANS Ensure the organization is ready and involves mid-level managers.
Which of the following is a key factor in communicating change vision to employees? - ANS
Provide employees the opportunity to discuss proposed changes
What skills does a manager need to successfully implement change? - ANS Communicates
clearly, motivates through participation, and delegates key duties
Which phase of change is characterized by reorientation towards a new situation? - ANS
Refreezing
A company is in the unfreezing phase of change. What should communication from manager to
employee focus on? - ANS Helping the employee become dissatisfied with the status quo
A manager develops a strategy for empowering others to remove barriers and encouraging
risk-taking and creative problem solving. Which phase of change is the manager trying to
support? - ANS Reengineering
What factor results in greater resistance to change in some cultures than in others? - ANS
Ethnocentrism
How does innovation benefit an organization? - ANS Enhances the firm's ability to remain
competitive
, How does the use of a flat structure encourage innovation? - ANS Collaboration and creativity
promote innovation.
Why would a celebrating failure strategy be appropriate for encouraging innovation when a
previous innovation failed? - ANS Employees and management learn from failures.
What is an important characteristic of effective strategic objectives? - ANS Are measurable
Which of the following strategic objectives demonstrates cross-cultural awareness? - ANS
Increase sales by satisfying the needs of diverse customers.
What is the difference between core competencies and distinctive competencies? - ANS Core
competencies are measured relative to internal activities, while distinctive competencies are
measured relative to competitors.
Which statement about the strategic planning sequence is correct? - ANS The results for a
short-term objective can be identical to the results for the related long-term objective.
What is a component of an action plan? - ANS Explaining the course of action in detail
A manager established short- and long-term targets for the organization. Which step in the
development and implementation of the action plan did the manager complete? - ANS Setting
objectives
Which set of public information sources would a manager use to establish and maintain a
competitive advantage? - ANS Company history and financial reports required by the Securities
and Exchange Commission, company Web site, product information, and market trends
Which counter-intelligence technique is ethically acceptable? - ANS Reviewing competitors'
court records
Firms gather competitive intelligence (CI) in order to better understand and anticipate their
competitors' future plans. What type of information that can be used by competitors can be
protected? - ANS Current operations for the organization
What does a business-level strategy describe? - ANS How to compete in individual product
markets
What type of organizational culture strategy would assume significant debt to accomplish its
goals? - ANS Risk-taking
What influence does organizational structure have on strategy implementation? - ANS Provides
flexibility to reallocate resources
How can a manager build employee trust? - ANS Provide specific job loss and change
information
A change vision must be developed and clearly conveyed to all members of the firm. What
aspect of the change vision should management communicate to employees? - ANS How the
employees will be affected by the change
What are the four types of strategic change? - ANS Structural, cost cutting, process, cultural
What level of political action has broad long-term strategic impact? - ANS Network
Surprise and fear of the unknown are reasons people resist change. How might this reaction
manifest itself through employee behavior? - ANS They create rumors to fill the void created by
lack of official announcements.
What two recommendations should a manager consider in implementing an organizational
change? - ANS Ensure the organization is ready and involves mid-level managers.
Which of the following is a key factor in communicating change vision to employees? - ANS
Provide employees the opportunity to discuss proposed changes
What skills does a manager need to successfully implement change? - ANS Communicates
clearly, motivates through participation, and delegates key duties
Which phase of change is characterized by reorientation towards a new situation? - ANS
Refreezing
A company is in the unfreezing phase of change. What should communication from manager to
employee focus on? - ANS Helping the employee become dissatisfied with the status quo
A manager develops a strategy for empowering others to remove barriers and encouraging
risk-taking and creative problem solving. Which phase of change is the manager trying to
support? - ANS Reengineering
What factor results in greater resistance to change in some cultures than in others? - ANS
Ethnocentrism
How does innovation benefit an organization? - ANS Enhances the firm's ability to remain
competitive
, How does the use of a flat structure encourage innovation? - ANS Collaboration and creativity
promote innovation.
Why would a celebrating failure strategy be appropriate for encouraging innovation when a
previous innovation failed? - ANS Employees and management learn from failures.
What is an important characteristic of effective strategic objectives? - ANS Are measurable
Which of the following strategic objectives demonstrates cross-cultural awareness? - ANS
Increase sales by satisfying the needs of diverse customers.
What is the difference between core competencies and distinctive competencies? - ANS Core
competencies are measured relative to internal activities, while distinctive competencies are
measured relative to competitors.
Which statement about the strategic planning sequence is correct? - ANS The results for a
short-term objective can be identical to the results for the related long-term objective.
What is a component of an action plan? - ANS Explaining the course of action in detail
A manager established short- and long-term targets for the organization. Which step in the
development and implementation of the action plan did the manager complete? - ANS Setting
objectives
Which set of public information sources would a manager use to establish and maintain a
competitive advantage? - ANS Company history and financial reports required by the Securities
and Exchange Commission, company Web site, product information, and market trends
Which counter-intelligence technique is ethically acceptable? - ANS Reviewing competitors'
court records
Firms gather competitive intelligence (CI) in order to better understand and anticipate their
competitors' future plans. What type of information that can be used by competitors can be
protected? - ANS Current operations for the organization
What does a business-level strategy describe? - ANS How to compete in individual product
markets
What type of organizational culture strategy would assume significant debt to accomplish its
goals? - ANS Risk-taking
What influence does organizational structure have on strategy implementation? - ANS Provides
flexibility to reallocate resources
