Lodging management certification test exam
questions and answers.
The key role of a destination marketing organization (DMO) is to: - Correct Answer
develop economic growth by attracting visitors through the marketing of local
attractions services.
What type of hotel typically attracts guests who enjoy gaming and live entertainment? -
Correct Answer casino
Hotels, resorts, and vacation rentals fall under which hospitality-related business
category? - Correct Answer Accommodations
Which of the following is an example of an executive level hospitality position? - Correct
Answer general manager
The R.A.V.E. principle is closely associated with which one of the following? - Correct
Answer diversity
Which of the following is classified as a soft skill? - Correct Answer a positive attitude
The document that summaries an individual's qualifications, work experience, and
education is called a _________. - Correct Answer Resume
At what stage in the guest cycle does the guest select a hotel? - Correct Answer Pre-
arrival
. After listening to a customer complaint, an employee should: - Correct Answer apologize
for the inconvenience or frustration experienced by the guest.
The Guest Service Measurement (GSM) allows hospitality or tourism-related
businesses to: - Correct Answer Determine how satisfied guests are with experience.
Performance standards are used to: - Correct Answer measure how well a person does
his or her job
What is one of the fastest growing sectors of the hospitality and tourism industry? - Correct
Answer International travel
Which of the following is classified as a Point of Sale (POS) system? - Correct Answer a
cash register
Which of the following conversations contains information that is sensitive in nature
and should be conducted in private? - Correct Answer informing a gust their credit card
has been declined
questions and answers.
The key role of a destination marketing organization (DMO) is to: - Correct Answer
develop economic growth by attracting visitors through the marketing of local
attractions services.
What type of hotel typically attracts guests who enjoy gaming and live entertainment? -
Correct Answer casino
Hotels, resorts, and vacation rentals fall under which hospitality-related business
category? - Correct Answer Accommodations
Which of the following is an example of an executive level hospitality position? - Correct
Answer general manager
The R.A.V.E. principle is closely associated with which one of the following? - Correct
Answer diversity
Which of the following is classified as a soft skill? - Correct Answer a positive attitude
The document that summaries an individual's qualifications, work experience, and
education is called a _________. - Correct Answer Resume
At what stage in the guest cycle does the guest select a hotel? - Correct Answer Pre-
arrival
. After listening to a customer complaint, an employee should: - Correct Answer apologize
for the inconvenience or frustration experienced by the guest.
The Guest Service Measurement (GSM) allows hospitality or tourism-related
businesses to: - Correct Answer Determine how satisfied guests are with experience.
Performance standards are used to: - Correct Answer measure how well a person does
his or her job
What is one of the fastest growing sectors of the hospitality and tourism industry? - Correct
Answer International travel
Which of the following is classified as a Point of Sale (POS) system? - Correct Answer a
cash register
Which of the following conversations contains information that is sensitive in nature
and should be conducted in private? - Correct Answer informing a gust their credit card
has been declined
