JACKLINE
ONBOARDING PHARMACY TECH EXAM WITH QUESTIONS AND 100% SURE ANSWERS
Terms in this set (42)
-WHEN A PRESCRIPTION IS ALLEGEDLY NOT DISPENSED AS PRESCRIBED; PHI DISCLOSED
WHAT IS A PHARMACY INCIDENT OR TO SOMEONE OTHER THAN PATIENT OR REPRESENTATIVE OF PATIENT
DISPENSING INCIDENT?
HOW DO YOU DEAL WITH THIS? - REPORT TO PHARMACIST IMMEDIATELY; ALL INCIDENTS CANNOT BE HANDLED BY TECH
OR INTERN
-NOT TYPICALLY INVOLVING THE PATIENT
QUALITY RELATED EVENT (QRE)
-OCCURS BEFORE THE PATIENT RECEIVES THE MED
1. DOCUMENT THE QRE
2. INVESTIGATE WHERE THE PROCESS BROKE DOWN
ROOT CAUSE ANALYSIS
3. COMMUNICATE THE FINDINGS WITH ALL TEAM MEMBERS
4. DISCUSS SOLUTIONS FROM INFO GATHERED TO REDUCE REPETITION OF THE MISTAKE
WHICH OF THE FOLLOWING ARE KEY POINTS FOCUS ON THE PROCESS OF BREAKDOWN THROUGH ROOT CAUSE ANALYSIS
OF A CONTINUOUS QUALITY IMPROVEMENT REVIEW OF QRE DEFECTS AND REPORTED INCIDENTS
PROGRAM? INVOLVE ALL TEAM MEMBERS
WHICH OF THE FOLLOWING IS A PURPOSE OF TO ASSIST IN QUALITY COACHING MOMENTS
THE WEEKLY TEAMONBOARDING PHARMACY TECH
MEMBER SCORECARD? EXAM
1/6
, TRUE OR FALSE FALSE
CQI MEETINGS ARE HELD DURING BUSINESS
HOURS AND ONLY REQUIRE SCHEDULED
TEAM MEMBERS TO BE PRESENT.
QRE BEFORE
INCIDENT AFTER
HIPPA Health Insurance Portability and Accountability Act
WHAT DOES HIPPA DO? DEFINES WHAT PRIVATE INFO IS AND HOW IT MUST BE HANDLED
ANY INFO HELD BY HEALTHCARE PROVIDER WHICH CONCERNS HEALTH STATUS,
WHAT IS PHI? PROVISION OF HEALTHCARE, OR PAYMENT FOR HEALTHCARE
EX: NAME, DOB, DOCTOR, DIAGNOSIS, EMAIL, PHONE #
DONT SAY MED NAME OUT LOUD AT COUNTER, SHOW THE PATIENT THE BAG
HIPPA DON'T DOS: PATIENT MUST ASK TO PICK UP FOR MULTIPLE PPL, DONT OFFER ANOTHER PERSONS
NAME
HOW OFTEN DOES GIANT EAGLE OFFER ANNUALLY
PRIVACY PRACTICES?
What is OBRA (Omnibus Budget Reconciliation -OFFERS COUNSELING
Act)? EX: ASK IF PATIENT HAS ANY QUESTIONS FOR PHARMACIST
-NO REFILLS
-KEPT LOCKED UP IN CABINET
-HIGH ABUSE POTENTIAL
-EXPIRES WITHIN 6 MONTHS OF ISSUE
C II
-SCRIPT # STARTS WITH 2
-ONLY HARD OR E-COPY SCRIPTS
-DOUBLE COUNT
EX: PERCOCET, NORCO, ADDERALL, MORPHINE
ONBOARDING PHARMACY TECH EXAM
2/6
ONBOARDING PHARMACY TECH EXAM WITH QUESTIONS AND 100% SURE ANSWERS
Terms in this set (42)
-WHEN A PRESCRIPTION IS ALLEGEDLY NOT DISPENSED AS PRESCRIBED; PHI DISCLOSED
WHAT IS A PHARMACY INCIDENT OR TO SOMEONE OTHER THAN PATIENT OR REPRESENTATIVE OF PATIENT
DISPENSING INCIDENT?
HOW DO YOU DEAL WITH THIS? - REPORT TO PHARMACIST IMMEDIATELY; ALL INCIDENTS CANNOT BE HANDLED BY TECH
OR INTERN
-NOT TYPICALLY INVOLVING THE PATIENT
QUALITY RELATED EVENT (QRE)
-OCCURS BEFORE THE PATIENT RECEIVES THE MED
1. DOCUMENT THE QRE
2. INVESTIGATE WHERE THE PROCESS BROKE DOWN
ROOT CAUSE ANALYSIS
3. COMMUNICATE THE FINDINGS WITH ALL TEAM MEMBERS
4. DISCUSS SOLUTIONS FROM INFO GATHERED TO REDUCE REPETITION OF THE MISTAKE
WHICH OF THE FOLLOWING ARE KEY POINTS FOCUS ON THE PROCESS OF BREAKDOWN THROUGH ROOT CAUSE ANALYSIS
OF A CONTINUOUS QUALITY IMPROVEMENT REVIEW OF QRE DEFECTS AND REPORTED INCIDENTS
PROGRAM? INVOLVE ALL TEAM MEMBERS
WHICH OF THE FOLLOWING IS A PURPOSE OF TO ASSIST IN QUALITY COACHING MOMENTS
THE WEEKLY TEAMONBOARDING PHARMACY TECH
MEMBER SCORECARD? EXAM
1/6
, TRUE OR FALSE FALSE
CQI MEETINGS ARE HELD DURING BUSINESS
HOURS AND ONLY REQUIRE SCHEDULED
TEAM MEMBERS TO BE PRESENT.
QRE BEFORE
INCIDENT AFTER
HIPPA Health Insurance Portability and Accountability Act
WHAT DOES HIPPA DO? DEFINES WHAT PRIVATE INFO IS AND HOW IT MUST BE HANDLED
ANY INFO HELD BY HEALTHCARE PROVIDER WHICH CONCERNS HEALTH STATUS,
WHAT IS PHI? PROVISION OF HEALTHCARE, OR PAYMENT FOR HEALTHCARE
EX: NAME, DOB, DOCTOR, DIAGNOSIS, EMAIL, PHONE #
DONT SAY MED NAME OUT LOUD AT COUNTER, SHOW THE PATIENT THE BAG
HIPPA DON'T DOS: PATIENT MUST ASK TO PICK UP FOR MULTIPLE PPL, DONT OFFER ANOTHER PERSONS
NAME
HOW OFTEN DOES GIANT EAGLE OFFER ANNUALLY
PRIVACY PRACTICES?
What is OBRA (Omnibus Budget Reconciliation -OFFERS COUNSELING
Act)? EX: ASK IF PATIENT HAS ANY QUESTIONS FOR PHARMACIST
-NO REFILLS
-KEPT LOCKED UP IN CABINET
-HIGH ABUSE POTENTIAL
-EXPIRES WITHIN 6 MONTHS OF ISSUE
C II
-SCRIPT # STARTS WITH 2
-ONLY HARD OR E-COPY SCRIPTS
-DOUBLE COUNT
EX: PERCOCET, NORCO, ADDERALL, MORPHINE
ONBOARDING PHARMACY TECH EXAM
2/6
