JACKLINE
Retail Onboarding Exam With Questions And 100% ALL SURE ANSWERS
Terms in this set (72)
If medication is accidentally dropped on the floor never pick it up and put back in bottle must
Medication Safety be disposed of in the hazardous waste container as instructed check with pharmacist before
disposing of any medication
6-S System Safety, Sort and Remove, Shine and Inspect, Set Locations, Systematize, and Stay the Course
establishes standards for quality management activities, integral to delivering services to
Quality customer service and compliance patients, prescribers, and team members, support continuous quality improvement, adheres to
program quality principles for our patients and prescribers, provides an environment of high standards
and performance, maintains compliance to all gov and accreditation standards.
What is the purpose of Continuous Quality To identify, document, and analyze both incidents and quality-related events
Improvement (CQI)?
Inside Giant Eagle location, before/after business hours, mandatory for all pharmacy team
When are the quarterly meetings for CQI held?
members
mistakes that the patient know about, any time incidents occur must bring to attention of
Incidents
pharmacist all incidents must be handled by pharmacist rather than tech or intern
Retail Onboarding Exam
1/6
, * any situation where a prescription was not dispensed as prescribed
* not clinically or therapeutically appropriate
Pharmacy Incident/ Disposing Incident
*PHI disclosed to someone other than patient or representative
* reported to the pharmacy by patient as incorrect therapy
Quality Related Events Caught in the pharmacy patients does not know about
all workflow must stop immediately and contact the appropriate station for the QRE to
What happens when QRE happens reviewed and corrected it should never reach the next station in the filling process the
pharmacist should be notified for proper coaching to occur
QRE's are documented via team member scoreboard which is emailed to each pharmacy
weekly, allows frequent quality coaching, provides insight within the store and shared tasks,
Quality Related Event Learning
improves processing to decrease manual selection to better deliver on meeting promised time
for our patients
1. Document the QRE or incident
2. investigate where the process broke down
Root Cause Analysis
3. Communicate the findings with all team members
4. Discuss solutions from info gathered to reduce the chance of repeating same mistakes
Food and Drug Administration (FDA)
Federal Law Dept of Human Health Services (HHS)
Drug Enforcement Agency (DEA)
State Law state board of pharmacy
HIPPA Health Insurance Portability and Accountability Act
Protected Health Information is any form of info held by a healthcare provider which concerns
PHI health status provision of health care or payment for healthcare that can be linked to an
individual
Occurs annually describes how medical info can be used or disclosed and how to access such
*HIPPA Notice of Privacy Practices
info
OBRA Omnibus Budget Reconciliation Act
counseling, originally intended for medicaid recipients but now applies to all patients requires
What is OBRA pharmacies to keep patient profiles to assist the pharmacist in reviewing allergies and
medication interactions and counseling on how to use prescription
Retail
How does giant eagle followOnboarding
OBRA Exam Do you have any questions for the pharmacist?
2/6
Retail Onboarding Exam With Questions And 100% ALL SURE ANSWERS
Terms in this set (72)
If medication is accidentally dropped on the floor never pick it up and put back in bottle must
Medication Safety be disposed of in the hazardous waste container as instructed check with pharmacist before
disposing of any medication
6-S System Safety, Sort and Remove, Shine and Inspect, Set Locations, Systematize, and Stay the Course
establishes standards for quality management activities, integral to delivering services to
Quality customer service and compliance patients, prescribers, and team members, support continuous quality improvement, adheres to
program quality principles for our patients and prescribers, provides an environment of high standards
and performance, maintains compliance to all gov and accreditation standards.
What is the purpose of Continuous Quality To identify, document, and analyze both incidents and quality-related events
Improvement (CQI)?
Inside Giant Eagle location, before/after business hours, mandatory for all pharmacy team
When are the quarterly meetings for CQI held?
members
mistakes that the patient know about, any time incidents occur must bring to attention of
Incidents
pharmacist all incidents must be handled by pharmacist rather than tech or intern
Retail Onboarding Exam
1/6
, * any situation where a prescription was not dispensed as prescribed
* not clinically or therapeutically appropriate
Pharmacy Incident/ Disposing Incident
*PHI disclosed to someone other than patient or representative
* reported to the pharmacy by patient as incorrect therapy
Quality Related Events Caught in the pharmacy patients does not know about
all workflow must stop immediately and contact the appropriate station for the QRE to
What happens when QRE happens reviewed and corrected it should never reach the next station in the filling process the
pharmacist should be notified for proper coaching to occur
QRE's are documented via team member scoreboard which is emailed to each pharmacy
weekly, allows frequent quality coaching, provides insight within the store and shared tasks,
Quality Related Event Learning
improves processing to decrease manual selection to better deliver on meeting promised time
for our patients
1. Document the QRE or incident
2. investigate where the process broke down
Root Cause Analysis
3. Communicate the findings with all team members
4. Discuss solutions from info gathered to reduce the chance of repeating same mistakes
Food and Drug Administration (FDA)
Federal Law Dept of Human Health Services (HHS)
Drug Enforcement Agency (DEA)
State Law state board of pharmacy
HIPPA Health Insurance Portability and Accountability Act
Protected Health Information is any form of info held by a healthcare provider which concerns
PHI health status provision of health care or payment for healthcare that can be linked to an
individual
Occurs annually describes how medical info can be used or disclosed and how to access such
*HIPPA Notice of Privacy Practices
info
OBRA Omnibus Budget Reconciliation Act
counseling, originally intended for medicaid recipients but now applies to all patients requires
What is OBRA pharmacies to keep patient profiles to assist the pharmacist in reviewing allergies and
medication interactions and counseling on how to use prescription
Retail
How does giant eagle followOnboarding
OBRA Exam Do you have any questions for the pharmacist?
2/6
