HCAD 301 Final Exam Questions with
Complete Solutions 2024/2025
Donabedian Model - ANSWERSthe tool to use when analyzing the structural, process-based, and
outcome-driven factors of a health care site, which can be used to improve quality within health care
settings
SPATH definition of the quality improvement process/cycle includes: - ANSWERSMeasurement -
Assessment - Improvement
Examples of metrics used in evaluating quality - ANSWERSratios, averages, percentages
Pay for Performance programs - ANSWERSfocus on certain quality measures to link reimbursement for
care to certain indicators of quality care in nursing homes
Institute of Medicine quality of care criteria - ANSWERSSafe, Effective, Patient centered, Timely, efficient,
equitable
LEAN/Six Sigma - ANSWERSeliminate waste, doing more with less
Drives our decision making to implement quality improvement measures - ANSWERSData
PDCA - ANSWERSPlan, Do, Check, Act
Concept of quality assurance is most associated with: - ANSWERSmonitoring
Common Cause - ANSWERSprocess variation that is naturally occurring and from non-random events
, Process (leading) indicator - ANSWERSmeasure that evaluates activities during the delivery of care or
services
Juran Trilogy for quality - ANSWERSQuality planning, improvement, control
Pareto diagram - ANSWERScombination of bar charts/graphs and line graphs
Control charts and line graphs - ANSWERStwo main types of tools used in statistical process control (SPC)
Ishikawa - ANSWERScredited with creating the notion of "quality circles", where the frontline/direct care
staff are directly involved in quality improvement efforts
Quality Assurance and Performance Improvement (QAPI) - ANSWERSimplemented in all nursing homes
that receive Medicare and Medicaid
Vision and strategy of the organization - ANSWERSdrives all objectives, measures, targets, and initiative
in a balanced scorecard initiative
System level measures - ANSWERSanalyze interdependent processes
Activity level measures - ANSWERSanalyze the performance of one activity or process
Crosby - ANSWERSknown for "Quality is Free" concepts in the early development of quality practices
Joint Commission Standards - ANSWERSfederal requirements to receive funding of Medicare and
Medicaid dollars can be found here
Six Sigma represents _ defects for every million opportunities to makes one - ANSWERS3.4
Reliability - ANSWERSthe ability of a system or process to perform its prescribed function when operated
correctly
Complete Solutions 2024/2025
Donabedian Model - ANSWERSthe tool to use when analyzing the structural, process-based, and
outcome-driven factors of a health care site, which can be used to improve quality within health care
settings
SPATH definition of the quality improvement process/cycle includes: - ANSWERSMeasurement -
Assessment - Improvement
Examples of metrics used in evaluating quality - ANSWERSratios, averages, percentages
Pay for Performance programs - ANSWERSfocus on certain quality measures to link reimbursement for
care to certain indicators of quality care in nursing homes
Institute of Medicine quality of care criteria - ANSWERSSafe, Effective, Patient centered, Timely, efficient,
equitable
LEAN/Six Sigma - ANSWERSeliminate waste, doing more with less
Drives our decision making to implement quality improvement measures - ANSWERSData
PDCA - ANSWERSPlan, Do, Check, Act
Concept of quality assurance is most associated with: - ANSWERSmonitoring
Common Cause - ANSWERSprocess variation that is naturally occurring and from non-random events
, Process (leading) indicator - ANSWERSmeasure that evaluates activities during the delivery of care or
services
Juran Trilogy for quality - ANSWERSQuality planning, improvement, control
Pareto diagram - ANSWERScombination of bar charts/graphs and line graphs
Control charts and line graphs - ANSWERStwo main types of tools used in statistical process control (SPC)
Ishikawa - ANSWERScredited with creating the notion of "quality circles", where the frontline/direct care
staff are directly involved in quality improvement efforts
Quality Assurance and Performance Improvement (QAPI) - ANSWERSimplemented in all nursing homes
that receive Medicare and Medicaid
Vision and strategy of the organization - ANSWERSdrives all objectives, measures, targets, and initiative
in a balanced scorecard initiative
System level measures - ANSWERSanalyze interdependent processes
Activity level measures - ANSWERSanalyze the performance of one activity or process
Crosby - ANSWERSknown for "Quality is Free" concepts in the early development of quality practices
Joint Commission Standards - ANSWERSfederal requirements to receive funding of Medicare and
Medicaid dollars can be found here
Six Sigma represents _ defects for every million opportunities to makes one - ANSWERS3.4
Reliability - ANSWERSthe ability of a system or process to perform its prescribed function when operated
correctly
