MAN320F Exam 1 Questions with
Complete Solutions
Organizational Behavior - Answer-The systematic study of the actions and attitudes that
people exhibit within organizations.
Goals of Organizational Behavior - Answer--Explain
-Predict
-Influence/control
Fundamental laws of business - Answer-1) It always takes longer than you scheduled!
2) It always costs more than you budgeted!
3) When placed in difficult situation, people will take the path of least resistance
What do managers do? - Answer-Ensure that the organization achieves its goals and
objectives
By:
-Planning
-Organizing
-Leading (sometimes)
-Controlling
-Make decisions
-Allocate resources
Few absolutes in business - Answer-- The first law of thermodynamics (also called the
law of conservation of energy)
-How often is it true?
--The definition of a scientific law is that it is always true
-It always take longer than you scheduled
-It always cost more than you budgeted
Successful manager vs. Effective manager - Answer-An *effective manager* is great at
"getting the job done"
-communication
A *successful manager* gets the promotions, moves up the corporate ladder
-Human resource management
*Average managers*
-Traditional management
The meaning of life - Answer-Money
, successful organization - Answer-• The right balance of management and leadership to
ensure that the organization achieves its goals and objectives.
Determinants of employee performance - Answer-• Productivity
• Absenteeism
- Rate at which employees don't come to work
• Turnover
- Rate at which employees quit or leave
• Job satisfaction
• ...only really care about making $$
challenges/opportunities we face in building company - Answer-• The typical employee
is getting older
• More women in the workplace
• More minorities in the workplace
• The world is flat - competitively (globalization)
• Historical loyalty-bonds between employees and employers are being severed
• Globalization
how to manage diversity - Answer-respond to those differences in ways that ensure
employee retention and greater productivity while, at the same time, not discriminating
the cost of fraud - Answer-Over 200 billion for 40 of the top 100 fortune companies
-Accounting
--AIG, Bank of America, Boeing, Bristol-Myers Squibb
-Securities
-Consumer
-Discriminatory practices
-Antitrust activities
-Undisclosed executive pay
-Patent infringement
-Other
personality - Answer-a relatively stable set of characteristics that influences an
individual's behavior, The way in which an individual reacts and interacts with others,
often described in terms of traits such as shy, aggressive, lazy, loyal.
big 5 model of personalities - Answer--Extroversion -- comfort level with new
relationships
--Sociable, gregarious, and assertive
-Agreealbeness -- propensity to defer to others
--Good natures, cooperative and trusting
Complete Solutions
Organizational Behavior - Answer-The systematic study of the actions and attitudes that
people exhibit within organizations.
Goals of Organizational Behavior - Answer--Explain
-Predict
-Influence/control
Fundamental laws of business - Answer-1) It always takes longer than you scheduled!
2) It always costs more than you budgeted!
3) When placed in difficult situation, people will take the path of least resistance
What do managers do? - Answer-Ensure that the organization achieves its goals and
objectives
By:
-Planning
-Organizing
-Leading (sometimes)
-Controlling
-Make decisions
-Allocate resources
Few absolutes in business - Answer-- The first law of thermodynamics (also called the
law of conservation of energy)
-How often is it true?
--The definition of a scientific law is that it is always true
-It always take longer than you scheduled
-It always cost more than you budgeted
Successful manager vs. Effective manager - Answer-An *effective manager* is great at
"getting the job done"
-communication
A *successful manager* gets the promotions, moves up the corporate ladder
-Human resource management
*Average managers*
-Traditional management
The meaning of life - Answer-Money
, successful organization - Answer-• The right balance of management and leadership to
ensure that the organization achieves its goals and objectives.
Determinants of employee performance - Answer-• Productivity
• Absenteeism
- Rate at which employees don't come to work
• Turnover
- Rate at which employees quit or leave
• Job satisfaction
• ...only really care about making $$
challenges/opportunities we face in building company - Answer-• The typical employee
is getting older
• More women in the workplace
• More minorities in the workplace
• The world is flat - competitively (globalization)
• Historical loyalty-bonds between employees and employers are being severed
• Globalization
how to manage diversity - Answer-respond to those differences in ways that ensure
employee retention and greater productivity while, at the same time, not discriminating
the cost of fraud - Answer-Over 200 billion for 40 of the top 100 fortune companies
-Accounting
--AIG, Bank of America, Boeing, Bristol-Myers Squibb
-Securities
-Consumer
-Discriminatory practices
-Antitrust activities
-Undisclosed executive pay
-Patent infringement
-Other
personality - Answer-a relatively stable set of characteristics that influences an
individual's behavior, The way in which an individual reacts and interacts with others,
often described in terms of traits such as shy, aggressive, lazy, loyal.
big 5 model of personalities - Answer--Extroversion -- comfort level with new
relationships
--Sociable, gregarious, and assertive
-Agreealbeness -- propensity to defer to others
--Good natures, cooperative and trusting
