©SIRJOEL EXAM SOLUTIONS
10/7/2024 11:03AM
Certified Quality Improvement Associate
Exam Questions With 100% Correct
Answers
With Regards to the concept of quality, doing things well - answer✔create what was intended
With Regards to the concept of quality, doing things efficiently - answer✔minimize waste
Which definition of Quality is embodied most in the mission of the American Society of Quality
- answer✔Product that meets and/or exceeds customer expectations
When did the modern quality movement begin - answer✔1920's
Employed by Bell Labs - answer✔Walter Shewhart
Father of the modern quality movement - answer✔Walter Shewhart
Physicist employed by US Census Bureau - answer✔Edward Deming
Techniques by Japan to help economy recover from WWII - answer✔Edward Deming
Errors are system based and not human based - answer✔Edward Deming
identify and satisfy customer needs is crucial - answer✔Joseph Juran and Armand Feigenbaum
system problems remedied through three fundamental managerial process's are beliefs held by
Deming and - answer✔Joseph Juran
stressed need to involve all depart managers in pursuit of quality - answer✔Armand Feigenbaum
formulated the theory of SPC - answer✔Walter Shewhart
What does SPC stand for? - answer✔Statistical Process Control
Created PDCA Cycle - answer✔Walter Shewhart
, ©SIRJOEL EXAM SOLUTIONS
10/7/2024 11:03AM
What does PDCA stand for? - answer✔Plan Do Check Act
Renamed PDCA to be PDSA - answer✔Edward Deming
PDSA stands for - answer✔Plan Do Study Act
This person worked with the Japanese after WWII in addition to Juran and Feigenbaum -
answer✔Edward Deming
Used binomial distribution experiment to illustrate a concept regarding source of variation of
outcome - answer✔Edward Deming
First to use term total quality control - answer✔Armand Feigenbaum
work as a corporate Vice President for ITT - answer✔Philip Crosby
the father of CWQC - answer✔Kaoru Ishikawa
What is CWQC - answer✔Company Wide Quality Control
Defined quality as conformance to requirements - answer✔Philip Crosby
introduced the concept of the cost of quality - answer✔Philip Crosby
called for the development of a quality vaccine to prevent nonconformance - answer✔Philip
Crosby
work smarter not harder - answer✔Edward Deming
championed the notion of zero defects - answer✔Philip Crosby
imbedded group problem solving along with SPC & PDCA - answer✔Kaoru Ishikawa
Customers can be internal to the organization - answer✔Armand Feigenbaum
What are 3 fundamental management process identified by Edward Deming and Joseph Juran -
answer✔Planning, Control and Improvement
True or False. Each organization has unique products, services culture and capabilities that
would make the organization's quality pursuit more closely aligned to a specific quality model. -
answer✔False
True of False. With regard to management philosophy Edward Deming has it the most correct. -
answer✔False
10/7/2024 11:03AM
Certified Quality Improvement Associate
Exam Questions With 100% Correct
Answers
With Regards to the concept of quality, doing things well - answer✔create what was intended
With Regards to the concept of quality, doing things efficiently - answer✔minimize waste
Which definition of Quality is embodied most in the mission of the American Society of Quality
- answer✔Product that meets and/or exceeds customer expectations
When did the modern quality movement begin - answer✔1920's
Employed by Bell Labs - answer✔Walter Shewhart
Father of the modern quality movement - answer✔Walter Shewhart
Physicist employed by US Census Bureau - answer✔Edward Deming
Techniques by Japan to help economy recover from WWII - answer✔Edward Deming
Errors are system based and not human based - answer✔Edward Deming
identify and satisfy customer needs is crucial - answer✔Joseph Juran and Armand Feigenbaum
system problems remedied through three fundamental managerial process's are beliefs held by
Deming and - answer✔Joseph Juran
stressed need to involve all depart managers in pursuit of quality - answer✔Armand Feigenbaum
formulated the theory of SPC - answer✔Walter Shewhart
What does SPC stand for? - answer✔Statistical Process Control
Created PDCA Cycle - answer✔Walter Shewhart
, ©SIRJOEL EXAM SOLUTIONS
10/7/2024 11:03AM
What does PDCA stand for? - answer✔Plan Do Check Act
Renamed PDCA to be PDSA - answer✔Edward Deming
PDSA stands for - answer✔Plan Do Study Act
This person worked with the Japanese after WWII in addition to Juran and Feigenbaum -
answer✔Edward Deming
Used binomial distribution experiment to illustrate a concept regarding source of variation of
outcome - answer✔Edward Deming
First to use term total quality control - answer✔Armand Feigenbaum
work as a corporate Vice President for ITT - answer✔Philip Crosby
the father of CWQC - answer✔Kaoru Ishikawa
What is CWQC - answer✔Company Wide Quality Control
Defined quality as conformance to requirements - answer✔Philip Crosby
introduced the concept of the cost of quality - answer✔Philip Crosby
called for the development of a quality vaccine to prevent nonconformance - answer✔Philip
Crosby
work smarter not harder - answer✔Edward Deming
championed the notion of zero defects - answer✔Philip Crosby
imbedded group problem solving along with SPC & PDCA - answer✔Kaoru Ishikawa
Customers can be internal to the organization - answer✔Armand Feigenbaum
What are 3 fundamental management process identified by Edward Deming and Joseph Juran -
answer✔Planning, Control and Improvement
True or False. Each organization has unique products, services culture and capabilities that
would make the organization's quality pursuit more closely aligned to a specific quality model. -
answer✔False
True of False. With regard to management philosophy Edward Deming has it the most correct. -
answer✔False
