FGCU MAN 3025 Exam 1 - Schaffer
principles of scientific management - ✔️✔️1. Scientifically study each part of the task
2. Carefully select workers with the right abilities
3. Give workers the training and incentives to do the task
4. Use scientific principles to plan the work methods
management - ✔️✔️integrating the work of people through: (POLC) planning,
organizing, leading, controlling the organization's resources
primary challenges managers face - ✔️✔️competitive advantage
diversity
globalization
ethical standards
information technology
sustainability
happiness & meaningfulness
efficient - ✔️✔️to use resources wisely and cost-effectively
effective - ✔️✔️to achieve results, to make the right decisions and to successfully carry
them out
technical skills - ✔️✔️the job-specific knowledge needed to perform well in a
specialized field
conceptual skills - ✔️✔️the ability to think analytically, to visualize an organization as a
whole and understand how the parts work together
human skills (soft skills) - ✔️✔️the ability to work well with others
Mintzberg's Managerial Roles - ✔️✔️interpersonal, informational, decisional
interpersonal roles - ✔️✔️figurehead, leader, liaison
-interact with people inside and outside their work units
organization - ✔️✔️A group of people who work together to achieve some specific
purpose
informational roles - ✔️✔️monitor, disseminator, spokesperson
-receive and communicate information
, decisional roles - ✔️✔️entrepreneur, disturbance handler, resource allocator,
negotiator
-use information to make decisions to solve problems or take advantage of opportunities
historical perspective - ✔️✔️classical, behavioral, and quantitative
contemporary perspective - ✔️✔️systems, contingency, and quality-management
classical viewpoint - ✔️✔️emphasis on ways to manage work more efficiently
scientific management - ✔️✔️emphasized the scientific study of work methods to
improve the productivity of individual workers
(Frederick W. Taylor)
time and motion studies - ✔️✔️(Gilbreth) method to determine how long it takes and
the best way to perform a task
administrative management - ✔️✔️Fayol & Weber
concerned with managing the total organization
bureaucracy - ✔️✔️Weber believed it was a rational, efficient, ideal organization based
off principles of logic
behavioral viewpoint - ✔️✔️emphasized the importance of understanding human
behavior and of motivating employees toward achievement
early behaviorism - ✔️✔️Mary Parker Follett
1. organizations should be operated as "communities"
2. conflicts should be resolved by having managers and workers talk over differences
and find solutions
3. the work process should be under control of workers with relevant knowledge
human relations movement - ✔️✔️proposed that better human relations could increase
worker productivity
Maslow's Hierarchy of Needs - ✔️✔️(bottom to top:) physiological, safety, social,
esteem, self-actualization
theory X - ✔️✔️-represents a pessimistic, negative view of workers
-workers are irresponsible, resistant to change, lack ambition, hate work, and want to be
led
principles of scientific management - ✔️✔️1. Scientifically study each part of the task
2. Carefully select workers with the right abilities
3. Give workers the training and incentives to do the task
4. Use scientific principles to plan the work methods
management - ✔️✔️integrating the work of people through: (POLC) planning,
organizing, leading, controlling the organization's resources
primary challenges managers face - ✔️✔️competitive advantage
diversity
globalization
ethical standards
information technology
sustainability
happiness & meaningfulness
efficient - ✔️✔️to use resources wisely and cost-effectively
effective - ✔️✔️to achieve results, to make the right decisions and to successfully carry
them out
technical skills - ✔️✔️the job-specific knowledge needed to perform well in a
specialized field
conceptual skills - ✔️✔️the ability to think analytically, to visualize an organization as a
whole and understand how the parts work together
human skills (soft skills) - ✔️✔️the ability to work well with others
Mintzberg's Managerial Roles - ✔️✔️interpersonal, informational, decisional
interpersonal roles - ✔️✔️figurehead, leader, liaison
-interact with people inside and outside their work units
organization - ✔️✔️A group of people who work together to achieve some specific
purpose
informational roles - ✔️✔️monitor, disseminator, spokesperson
-receive and communicate information
, decisional roles - ✔️✔️entrepreneur, disturbance handler, resource allocator,
negotiator
-use information to make decisions to solve problems or take advantage of opportunities
historical perspective - ✔️✔️classical, behavioral, and quantitative
contemporary perspective - ✔️✔️systems, contingency, and quality-management
classical viewpoint - ✔️✔️emphasis on ways to manage work more efficiently
scientific management - ✔️✔️emphasized the scientific study of work methods to
improve the productivity of individual workers
(Frederick W. Taylor)
time and motion studies - ✔️✔️(Gilbreth) method to determine how long it takes and
the best way to perform a task
administrative management - ✔️✔️Fayol & Weber
concerned with managing the total organization
bureaucracy - ✔️✔️Weber believed it was a rational, efficient, ideal organization based
off principles of logic
behavioral viewpoint - ✔️✔️emphasized the importance of understanding human
behavior and of motivating employees toward achievement
early behaviorism - ✔️✔️Mary Parker Follett
1. organizations should be operated as "communities"
2. conflicts should be resolved by having managers and workers talk over differences
and find solutions
3. the work process should be under control of workers with relevant knowledge
human relations movement - ✔️✔️proposed that better human relations could increase
worker productivity
Maslow's Hierarchy of Needs - ✔️✔️(bottom to top:) physiological, safety, social,
esteem, self-actualization
theory X - ✔️✔️-represents a pessimistic, negative view of workers
-workers are irresponsible, resistant to change, lack ambition, hate work, and want to be
led
