Salesforce Admin 201 Winter Release
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Client needs to allow a group of users to view account records that they do NOT own. Which
features can the system admin use to meet this requirement? - CORRECT ANSWER-
✔✔Sharing Rules (lateral sharing of records across organization)
What should a system admin consider when deleting a custom field? 3 answers - CORRECT
ANSWER- ✔✔1. field used in workflow and assignment rules cannot be deleted
2. field values should be archived before a field is deleted
3. deleted fields and values can be restored from the recycle bin within 15 days
How can a system admin grant user access to dashboards? 3 answers - CORRECT
ANSWER- ✔✔1. Share folders with public groups
2. Share folders with roles
3. Share folders with territories
If Client sets the OWD setting for opportunities to private, which records will an opportunity
pipeline return? - CORRECT ANSWER- ✔✔Opportunities owned by the user running the
report and users below them in the role hierarchy
What action is possible with a workflow task? 2 answers - CORRECT ANSWER- ✔✔1. a
task can be reused in multiple workflow rules
2. a task can be tracked in the activity history
What does a custom report type determine? 2 answers - CORRECT ANSWER- ✔✔1. the
objects that are available when building a report
2. the fields that can be used as columns when building a report
Where can conditional highlighting be used? 2 answers - CORRECT ANSWER- ✔✔1.
Matrix reports
2. Summary reports
,What must a system admin consider when setting up the running user for a dashboard? 2
answers - CORRECT ANSWER- ✔✔1. data access permissions determine what data the
users can view in the source reports
2. the running user determines the data displayed in the components of the dashboard (via
security settings)
When are validation rules applied when using Salesforce for Outlook? - CORRECT
ANSWER- ✔✔Every time a record is saved
Which field types can be used as an External ID? 3 answers - CORRECT ANSWER- ✔✔1.
text field
2. email field
3. number field
External ID fields contain record identifiers from a system outside of Salesforce
Which user is listed in the case history related list for case changes made for assignment and
escalation rules? - CORRECT ANSWER- ✔✔The automated case user specified in the
support settings (for automate case changes that result from web-to-case or case assignment
or escalation rules)
A system admin has created a formula field on a lead object to calculate a number. How can
the numerical value be mapped to the account record upon lead conversion? - CORRECT
ANSWER- ✔✔The lead formula field value can be mapped to a number field on the account
record
What are the 3 schedule types that can be defined for a product? - CORRECT ANSWER-
✔✔1. quantity
2. revenue
3. quantity + revenue
What can be transferred from one user to another user during a mass transfer of account
records? 3 answers - CORRECT ANSWER- ✔✔1. open activities
2. open cases
, 3. closed cases
What tasks can a delegated administrator perform? 5 answers - CORRECT ANSWER- ✔✔1.
manage users within specified roles
2. log in as a user who has granted login access
3. manage specified custom objects
4. assign users to specified profiles
5. create/edit users and reset passwords for users in specified roles and all subordinate roles
Which data can be highlighted in a report using conditional highlighting? 2 answers -
CORRECT ANSWER- ✔✔1. grand totals
2. summarized totals
A system admin created a custom object to capture custom feedback. How can the admin
ensure that users have access to this new object? - CORRECT ANSWER- ✔✔Assign the
feedback page layout to the appropriate user profiles (can also use permission sets)
Which privileges can be granted to members of a content library without modifying user
permissions? 2 answers - CORRECT ANSWER- ✔✔1. share content with other users in
Chatter
2. add tags when editing content details
A user received an error message when attempting to log into salesforce. What is the first step
the salesforce admin would take to troubleshoot the problem? - CORRECT ANSWER-
✔✔View the login history
The Client has segmented its customer base into two categories: High Wealth and Retirement.
High Wealth accounts should be visible to the High Wealth Sales Team Members only.
Retirement accounts should be visible to all sales users. How can a system admin meet this
requirement? - CORRECT ANSWER- ✔✔Create a new record type for the High Wealth
accounts and share the record type with High Wealth team members. Record types allow you
to offer different business processes, picklist values, and page layouts to different users.
What components can be included in a customs home page layout? 3 answers - CORRECT
ANSWER- ✔✔1. dashboard components
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Client needs to allow a group of users to view account records that they do NOT own. Which
features can the system admin use to meet this requirement? - CORRECT ANSWER-
✔✔Sharing Rules (lateral sharing of records across organization)
What should a system admin consider when deleting a custom field? 3 answers - CORRECT
ANSWER- ✔✔1. field used in workflow and assignment rules cannot be deleted
2. field values should be archived before a field is deleted
3. deleted fields and values can be restored from the recycle bin within 15 days
How can a system admin grant user access to dashboards? 3 answers - CORRECT
ANSWER- ✔✔1. Share folders with public groups
2. Share folders with roles
3. Share folders with territories
If Client sets the OWD setting for opportunities to private, which records will an opportunity
pipeline return? - CORRECT ANSWER- ✔✔Opportunities owned by the user running the
report and users below them in the role hierarchy
What action is possible with a workflow task? 2 answers - CORRECT ANSWER- ✔✔1. a
task can be reused in multiple workflow rules
2. a task can be tracked in the activity history
What does a custom report type determine? 2 answers - CORRECT ANSWER- ✔✔1. the
objects that are available when building a report
2. the fields that can be used as columns when building a report
Where can conditional highlighting be used? 2 answers - CORRECT ANSWER- ✔✔1.
Matrix reports
2. Summary reports
,What must a system admin consider when setting up the running user for a dashboard? 2
answers - CORRECT ANSWER- ✔✔1. data access permissions determine what data the
users can view in the source reports
2. the running user determines the data displayed in the components of the dashboard (via
security settings)
When are validation rules applied when using Salesforce for Outlook? - CORRECT
ANSWER- ✔✔Every time a record is saved
Which field types can be used as an External ID? 3 answers - CORRECT ANSWER- ✔✔1.
text field
2. email field
3. number field
External ID fields contain record identifiers from a system outside of Salesforce
Which user is listed in the case history related list for case changes made for assignment and
escalation rules? - CORRECT ANSWER- ✔✔The automated case user specified in the
support settings (for automate case changes that result from web-to-case or case assignment
or escalation rules)
A system admin has created a formula field on a lead object to calculate a number. How can
the numerical value be mapped to the account record upon lead conversion? - CORRECT
ANSWER- ✔✔The lead formula field value can be mapped to a number field on the account
record
What are the 3 schedule types that can be defined for a product? - CORRECT ANSWER-
✔✔1. quantity
2. revenue
3. quantity + revenue
What can be transferred from one user to another user during a mass transfer of account
records? 3 answers - CORRECT ANSWER- ✔✔1. open activities
2. open cases
, 3. closed cases
What tasks can a delegated administrator perform? 5 answers - CORRECT ANSWER- ✔✔1.
manage users within specified roles
2. log in as a user who has granted login access
3. manage specified custom objects
4. assign users to specified profiles
5. create/edit users and reset passwords for users in specified roles and all subordinate roles
Which data can be highlighted in a report using conditional highlighting? 2 answers -
CORRECT ANSWER- ✔✔1. grand totals
2. summarized totals
A system admin created a custom object to capture custom feedback. How can the admin
ensure that users have access to this new object? - CORRECT ANSWER- ✔✔Assign the
feedback page layout to the appropriate user profiles (can also use permission sets)
Which privileges can be granted to members of a content library without modifying user
permissions? 2 answers - CORRECT ANSWER- ✔✔1. share content with other users in
Chatter
2. add tags when editing content details
A user received an error message when attempting to log into salesforce. What is the first step
the salesforce admin would take to troubleshoot the problem? - CORRECT ANSWER-
✔✔View the login history
The Client has segmented its customer base into two categories: High Wealth and Retirement.
High Wealth accounts should be visible to the High Wealth Sales Team Members only.
Retirement accounts should be visible to all sales users. How can a system admin meet this
requirement? - CORRECT ANSWER- ✔✔Create a new record type for the High Wealth
accounts and share the record type with High Wealth team members. Record types allow you
to offer different business processes, picklist values, and page layouts to different users.
What components can be included in a customs home page layout? 3 answers - CORRECT
ANSWER- ✔✔1. dashboard components
