Exam 3 Class questions and Answers
Case Management Nurse latest Updated
1
(Managersdneeddtodbedhonestdanddforthcomingdwithdstaff,dwhichdincludesdtakingdresponsib
ilitydfordonesdowndactionsdandderrors.dThisdalsodprovidesdadpositivedroledmodeldfordstaff)d-
dCORRECTdANSWER-
Thednursedhasdjustdbeendpromoteddtodunitdmanager.dWhichdadvice,doffereddbydadseniordunit
dmanagerdwilldhelpdthisdnursedbecomedinspirationaldanddmotivationaldindthisdnewdrole?
1.dIfdyoudmakedadmistakedwithdyourdstaff,dadmitdit,dapologizedanddcorrectdthederrordifdpossibl
e
2.ddontdbedtoodsoftdondthedstaff.dIfdtheydmakedadmistakedbedcertaindtodreprimanddthemdimme
diately
3.dGivedyourdbestdnursesdextradattentiondanddrewardsdfordtheirdhelp
4.dNeverdgetdintodaddisagreementdwithdadstaffdmember
1
(Thedleaderdusesdhis/herdpowerdanddpositiondtodmakeddecisionsdwithoutdinputdfromdstaff)d-
dCORRECTdANSWER-
Whendadnursedmanangerdmakesdaddecisiondregardingdthedmanagementdofdthednursingdunit
dwithoutdinputdfromdthedstaff,dthedtypedofdleadershipdstyledthatdthedmanagerdisddemonstratin
gdis:
1.dautocratic
2.dsituational
3.ddemocratic
4.dlaissez-faire
1d-dCORRECTdANSWER-
Adnursedapplieddfordadcasedmanagerdpositiondatdthedlocaldhospitaldbecausedthedjobddescript
iondofdthedcasedmanagerdisdto:
1.dhelpdclientsddeterminedthedbestdcaredfordthedleastdcost
2.deliminatedthedcompetitiondfromdthedotherdproviders
3.ddecidedwhatdtreatmentdwilldbedprovided
4.dprovidedadservicedthatdcostsdverydlittledtodoffer
1d-dCORRECTdANSWER-Adnursedfindsdoutdthatdsomedmanagersdhavedbenevolent-
authoratativedstyledofdmanagement.dWhichdofdthedbehaviorsdwilldmostdlikelydbedexhibited?
1.dhavedcondescendingdtrustdanddconfidencedindsubordinates
2.dgivedeconomicdordegodawards
3.dcommunicatesddownwarddtodstaff
4.dallowsddecisiondmakingdamongdsubordinates
, 1d-dCORRECTdANSWER-
AdpatientdwithdHTNdresidesdindadhomelessdshelterd30dminsdfromdthedptsdprimarydclinic.dThed
ptsdHCPdrecommendsdcheckingdBPdthreedtimesdperdweekdtoddeterminedefficacydofdthedptsd
antihypertensivedmeds.dThednursedcasedmanager:
1.dcontactsdthedclinicdmoredaccessibledtodthedptdfordfollowdupdcare
2.dhavedthedptdpuchasedadBPdmachinedtodselfdmonitor
3.dinformdthedptdthedhe/shedhasdtodprovidedhis/herdowndtransportation
4.dinstructsdthedptdtodusedadBPdmachinedatdadlocaldstore
1d-dCORRECTdANSWER-
Henrydisdadunitdmanagerdondadmedicaldunit.dHedisdnotdsatisfieddwithdthedwaydthingsdaredgoin
gdindhisdunit.dPatientdsatisfactiondratedisd60%dford2dmonthsdanddstaffdmoraledisdatditsdlowest.d
Heddecidesdtodplandanddinitiatedchangesdthatdwilldpushdfordadturnaround.dWhichdofdthedfollo
wingdactionsdisdprioritydfordHenry?
1.dcalldfordadstaffdmeetingdanddtakedthisdupdindthedagenda
2.dseekdhelpdfromdthedmanager
3.ddevelopdadstrategicdactiondondhowdtoddealdwithdthesedconcerns
1d-dCORRECTdANSWER-
Ifdadnecessarydmedicaldtreatmentdordservicedisddenieddtodadpatient,dadcasedmanagersdoptio
nsdincludedalldofdthedfollowingdEXCEPT:
1.dmiscontruingdthedclientsdfinancialdstatusdtodmeetdbenefitdeligibility
2.drequestingdadbenefitdplandexceptiondfordcircumstancesdofdharddship
3.dseekingdcommunitydresourcesdtodprovidedneededdcoverage
4.dadvocatingdfordadlongerdstaydtodmeetdpt.dneedsdpendingdthedavailabilitydofdotherdoptions
1d-dCORRECTdANSWER-
Mrs.dCarladplansdondassigningdcompetetentdpeopledtodfilldthedrolesddesigneddindthedhierarch
y.dWhichdprocessdrefersdtodthis?
1.dstaffing
2.dscheduling
3.drecruitment
4.dinduction
1d-dCORRECTdANSWER-
Shedplansdondassigningdcompetentdpeopledtodfilldrolesddesigneddindthedhierarchy.dWhichdpr
ocessdrefersdtodthis?
1.dstaffing
2.dscheduling
3.drecruitment
4.dinduction
1,2,3,4,5d-dCORRECTdANSWER-
ThedRNdcasedmanagerdknowsdthatditdisdherdresponsibilitydtod:d(selectdalldthatdapply)
1.dassessdthedclientsdoveralldqualitydofdcaredanddresources
Case Management Nurse latest Updated
1
(Managersdneeddtodbedhonestdanddforthcomingdwithdstaff,dwhichdincludesdtakingdresponsib
ilitydfordonesdowndactionsdandderrors.dThisdalsodprovidesdadpositivedroledmodeldfordstaff)d-
dCORRECTdANSWER-
Thednursedhasdjustdbeendpromoteddtodunitdmanager.dWhichdadvice,doffereddbydadseniordunit
dmanagerdwilldhelpdthisdnursedbecomedinspirationaldanddmotivationaldindthisdnewdrole?
1.dIfdyoudmakedadmistakedwithdyourdstaff,dadmitdit,dapologizedanddcorrectdthederrordifdpossibl
e
2.ddontdbedtoodsoftdondthedstaff.dIfdtheydmakedadmistakedbedcertaindtodreprimanddthemdimme
diately
3.dGivedyourdbestdnursesdextradattentiondanddrewardsdfordtheirdhelp
4.dNeverdgetdintodaddisagreementdwithdadstaffdmember
1
(Thedleaderdusesdhis/herdpowerdanddpositiondtodmakeddecisionsdwithoutdinputdfromdstaff)d-
dCORRECTdANSWER-
Whendadnursedmanangerdmakesdaddecisiondregardingdthedmanagementdofdthednursingdunit
dwithoutdinputdfromdthedstaff,dthedtypedofdleadershipdstyledthatdthedmanagerdisddemonstratin
gdis:
1.dautocratic
2.dsituational
3.ddemocratic
4.dlaissez-faire
1d-dCORRECTdANSWER-
Adnursedapplieddfordadcasedmanagerdpositiondatdthedlocaldhospitaldbecausedthedjobddescript
iondofdthedcasedmanagerdisdto:
1.dhelpdclientsddeterminedthedbestdcaredfordthedleastdcost
2.deliminatedthedcompetitiondfromdthedotherdproviders
3.ddecidedwhatdtreatmentdwilldbedprovided
4.dprovidedadservicedthatdcostsdverydlittledtodoffer
1d-dCORRECTdANSWER-Adnursedfindsdoutdthatdsomedmanagersdhavedbenevolent-
authoratativedstyledofdmanagement.dWhichdofdthedbehaviorsdwilldmostdlikelydbedexhibited?
1.dhavedcondescendingdtrustdanddconfidencedindsubordinates
2.dgivedeconomicdordegodawards
3.dcommunicatesddownwarddtodstaff
4.dallowsddecisiondmakingdamongdsubordinates
, 1d-dCORRECTdANSWER-
AdpatientdwithdHTNdresidesdindadhomelessdshelterd30dminsdfromdthedptsdprimarydclinic.dThed
ptsdHCPdrecommendsdcheckingdBPdthreedtimesdperdweekdtoddeterminedefficacydofdthedptsd
antihypertensivedmeds.dThednursedcasedmanager:
1.dcontactsdthedclinicdmoredaccessibledtodthedptdfordfollowdupdcare
2.dhavedthedptdpuchasedadBPdmachinedtodselfdmonitor
3.dinformdthedptdthedhe/shedhasdtodprovidedhis/herdowndtransportation
4.dinstructsdthedptdtodusedadBPdmachinedatdadlocaldstore
1d-dCORRECTdANSWER-
Henrydisdadunitdmanagerdondadmedicaldunit.dHedisdnotdsatisfieddwithdthedwaydthingsdaredgoin
gdindhisdunit.dPatientdsatisfactiondratedisd60%dford2dmonthsdanddstaffdmoraledisdatditsdlowest.d
Heddecidesdtodplandanddinitiatedchangesdthatdwilldpushdfordadturnaround.dWhichdofdthedfollo
wingdactionsdisdprioritydfordHenry?
1.dcalldfordadstaffdmeetingdanddtakedthisdupdindthedagenda
2.dseekdhelpdfromdthedmanager
3.ddevelopdadstrategicdactiondondhowdtoddealdwithdthesedconcerns
1d-dCORRECTdANSWER-
Ifdadnecessarydmedicaldtreatmentdordservicedisddenieddtodadpatient,dadcasedmanagersdoptio
nsdincludedalldofdthedfollowingdEXCEPT:
1.dmiscontruingdthedclientsdfinancialdstatusdtodmeetdbenefitdeligibility
2.drequestingdadbenefitdplandexceptiondfordcircumstancesdofdharddship
3.dseekingdcommunitydresourcesdtodprovidedneededdcoverage
4.dadvocatingdfordadlongerdstaydtodmeetdpt.dneedsdpendingdthedavailabilitydofdotherdoptions
1d-dCORRECTdANSWER-
Mrs.dCarladplansdondassigningdcompetetentdpeopledtodfilldthedrolesddesigneddindthedhierarch
y.dWhichdprocessdrefersdtodthis?
1.dstaffing
2.dscheduling
3.drecruitment
4.dinduction
1d-dCORRECTdANSWER-
Shedplansdondassigningdcompetentdpeopledtodfilldrolesddesigneddindthedhierarchy.dWhichdpr
ocessdrefersdtodthis?
1.dstaffing
2.dscheduling
3.drecruitment
4.dinduction
1,2,3,4,5d-dCORRECTdANSWER-
ThedRNdcasedmanagerdknowsdthatditdisdherdresponsibilitydtod:d(selectdalldthatdapply)
1.dassessdthedclientsdoveralldqualitydofdcaredanddresources
