CNML Quality and PI Questions And
Correct Answers
What does TQM stand for?
Total Quality Managment
Describe total quality management (TQM)
TQM originated in the 1950's in factories as a process for quality, which focused on
doing things right the first time rather than checking for mistakes. TQM was based on
the concept that faulty systems primarily cause failures, not people (Deming, 1989).
What is CQI?
continuous quality improvement
Describe the theory of continuous quality improvement (CQI)
1. Quality is continuously improving
2. If you reach your goal and sustain it, you then set a higher standard on the same goal
3. Based on the belief that most process can be improved
4. Change occurs in small steps
5. Uses scientific method of experimentation
5. Create a culture for improvement
What are the steps for CQI?
1. Form a QI team
2. Define goals and aims
3. Generate ideas for the attainment of goals and aims
, 4. Strategy and data collection
5. Assess the change and make amendments if necessary
What is the role of QA, quality assurance team?
The quality assurance team from the organization includes data specialists and
administrators who are interested in improvement on structures, processes, and results
What is Six Sigma?
A performance improvement model that is data driven aimed at eliminating problems in
processes
What is the two models for Six Sigma
DMAIC
Define
Measure
Analyzes
Improve
Control
DMADV
Define
Measure
Analyze
Design
Verify
What is Lean?
Correct Answers
What does TQM stand for?
Total Quality Managment
Describe total quality management (TQM)
TQM originated in the 1950's in factories as a process for quality, which focused on
doing things right the first time rather than checking for mistakes. TQM was based on
the concept that faulty systems primarily cause failures, not people (Deming, 1989).
What is CQI?
continuous quality improvement
Describe the theory of continuous quality improvement (CQI)
1. Quality is continuously improving
2. If you reach your goal and sustain it, you then set a higher standard on the same goal
3. Based on the belief that most process can be improved
4. Change occurs in small steps
5. Uses scientific method of experimentation
5. Create a culture for improvement
What are the steps for CQI?
1. Form a QI team
2. Define goals and aims
3. Generate ideas for the attainment of goals and aims
, 4. Strategy and data collection
5. Assess the change and make amendments if necessary
What is the role of QA, quality assurance team?
The quality assurance team from the organization includes data specialists and
administrators who are interested in improvement on structures, processes, and results
What is Six Sigma?
A performance improvement model that is data driven aimed at eliminating problems in
processes
What is the two models for Six Sigma
DMAIC
Define
Measure
Analyzes
Improve
Control
DMADV
Define
Measure
Analyze
Design
Verify
What is Lean?
