ZENDESK ADMINISTRATOR EXAM/ SECTION 3: USER
EXPERIENCE
What is the default language in Zendesk - Answers-
The default language in Zendesk is the language the agents see in the agent interface
by default ad the end users see in the Help Center by default
How to set the default language for your account? - Answers-Click 'Admin'>
Settings>Account> Select 'Localization' tab > beside 'languages' (select a language
from the drop-down > Click 'Save'
What two time formats can you choose from in Zendesk - Answers-12 hours clock OR
24 hour clock
True or False: On Professional and Enterprise your staff and end-users can set their ow
time zone in their user profile - Answers-True
Which versions of Zendesk offer multiple languages? - Answers-Professional and
Enterprise offer multiple languages
What are Multiple Languages used for? - Answers-Multiple languages are used to
determine the language used in the system messages and email notification that are
generated by your business rules.
If you have ______ _______ or ____ you can enable languages in your Help Center
and set up your knowledge base to deliver content in your supported languages -
Answers-Guide Professional or Enterprise
Where can you set a user's language preference? - Answers-You can set a user's
language preference in their user profile (this includes both your staff and end-users)
Which 3 ways can a user's language preference be set? - Answers-1. Agents can set
their own language preference by editing their profile
2. Agents with user management permission can set a user's language preference
3. You can set a user's language preference with the Set Requesters Language action
(available in automations and triggers)
For unregistered end-users or registered users that are not logged in, how can the
language be detected? - Answers-1. Email- Language used in an end-sears email
support request is auto detected.
2. Help Center- (enabled languages in help center/ guide professional or enterprise)
when unregistered user selects language in help center, the support request submit
form, is set to that language. Then when user submits request the language is identified
and their profile is flagged with the language.
EXPERIENCE
What is the default language in Zendesk - Answers-
The default language in Zendesk is the language the agents see in the agent interface
by default ad the end users see in the Help Center by default
How to set the default language for your account? - Answers-Click 'Admin'>
Settings>Account> Select 'Localization' tab > beside 'languages' (select a language
from the drop-down > Click 'Save'
What two time formats can you choose from in Zendesk - Answers-12 hours clock OR
24 hour clock
True or False: On Professional and Enterprise your staff and end-users can set their ow
time zone in their user profile - Answers-True
Which versions of Zendesk offer multiple languages? - Answers-Professional and
Enterprise offer multiple languages
What are Multiple Languages used for? - Answers-Multiple languages are used to
determine the language used in the system messages and email notification that are
generated by your business rules.
If you have ______ _______ or ____ you can enable languages in your Help Center
and set up your knowledge base to deliver content in your supported languages -
Answers-Guide Professional or Enterprise
Where can you set a user's language preference? - Answers-You can set a user's
language preference in their user profile (this includes both your staff and end-users)
Which 3 ways can a user's language preference be set? - Answers-1. Agents can set
their own language preference by editing their profile
2. Agents with user management permission can set a user's language preference
3. You can set a user's language preference with the Set Requesters Language action
(available in automations and triggers)
For unregistered end-users or registered users that are not logged in, how can the
language be detected? - Answers-1. Email- Language used in an end-sears email
support request is auto detected.
2. Help Center- (enabled languages in help center/ guide professional or enterprise)
when unregistered user selects language in help center, the support request submit
form, is set to that language. Then when user submits request the language is identified
and their profile is flagged with the language.
