DISA HBSS 201 ADMIN ePO5.1(2023) EXAM 100
QUESTIONS AND CORRECT ANSWERS (100% VERIFIED
ANSWERS) |AGRADE
1. Which feature allows a user to group campaigns within a specific marketing
program or initiative?
a. Campaign hierarchy
b. Campaign lists
c. Campaign members
d. Campaign influence - ANSWER: A
2. Which dashboard component can display data from the summary rows of reports?
a. Gauge
b. Table
c. Chart
d. Metric - ANSWER: B,C
3. Which Setting can a system administrator enable in the user interface? Pick 2
a. Customizable recent tags
b. Chatter messenger for specific users
c. Printable list views
d. Related list hover links - ANSWER: C,D
4. A sales user at universal container has updated the opportunity stage for an
opportunity in the pipeline
What may be updated as a result of the stage change?
Choose 2 answers
a. Sales quota
b. Account rating
c. Forecast category
d. Probability - ANSWER: C,D
5. What is a method for adding content to Salesforce CRM Content?
Choose 2 answers
a. Attachments
b. Chatter files
c. Libraries
d. Documents - ANSWER: B,D
6. Universal container uses web-to-case to convert support requests submitted
through its website into cases. The support team would like salesforce to
automatically send an email containing password reset instructions to the customer
when the case subject contains the word "forgot" and "password".
What does the administrator need to configure to meet this requirement?
,a. Support Settings
b. Auto-response rule
c. Validation rule
d. Email-to-case - ANSWER: B
7. A sales executive at Universal containers wants to be notified whenever high-value
opportunities are created for hot accounts.
How should an administrator meet this requirement?
a. Create the workflow rule on opportunity object
b. Create an escalation rules based on the opportunity amount
c. Create an auto-response rule based on the opportunity amount
d. Create a validation rule that evaluates the account rating - ANSWER: A
8. The sales team at universal container wants an easy solution to gather customer
requirements and share presentations with their customers
What should an administrator do to help the sales team achieve this goal?
Choose 2 answers
a. Add customers to private chatter groups
b. Use chatter files to share presentations
c. Add customers to libraries
d. Create opportunity teams for customers - ANSWER: A,B
9. Which statement about sharing rules is true?
Choose 2 answers
a. Sharing rules open up access of records
b. Sharing rules are required in public read/write organizations
c. Sharing rules grant delete access to records
d. Sharing rules grant record access to roles and public groups - ANSWER: A,D
10. What must an administrator do when creating a record type?
a. Set the field level security for the record type
b. Create a new page layout for the record type
c. Assign the record type to the appropriate profiles
d. Add the record type to the required user records - ANSWER: C
11. What is the purpose of the AppExchange?
Choose 2 answers
a. Customers can share and install apps published by salesforce partners
b. Support users can install the Service Cloud console custom app.
c. Partners can download accounts and contacts to collaborate on sales deals
d. Administrator can download and customize pre-built dashboards and reports -
ANSWER: A,D
12. What is a capability of salesforce knowledge?
Choose 2 answers
a. Knowledge allows an organization to share articles with partner portal users
b. Knowledge only allows a single article type across all data categories
, c. Knowledge automatically creates a solution for each new articles
d. Knowledge uses data categories and roles to make articles visible to the specific
users. - ANSWER: A,D
13. Universal container is using a private sharing model. The US sales director needs
full access to all records owned by the US sales representatives.
How can this be accomplished?
a. Define a role hierarchy where the US sales director rolls up to the CEO.
b. Define a role hierarchy where the US sales representatives roll up to the sales
director.
c. Give the US sales director read/write/edit/delete object permission on the profile.
d. Place the US sales director in a queue with the US sales representatives. -
ANSWER: B
14. Which circumstance will prevent a system administrator from deleting a custom
field?
a. The field is used in a page layout
b. The field is used in a workflow field update.
c. The field is part of a field dependency.
d. The field is used in a report. - ANSWER: B
15. Universal container wants to automatically backup all Salesforce data on a
monthly basis. which tool can a system administrator use to meet this requirement?
a. Data export service
b. Analytic snapshot
c. Import wizard
d. Scheduled report - ANSWER: A
16. What item appears in a user's My Unresolved Items after synchronization using
Salesforce for outlook?
Choose 2 answers
a. Cases not assigned to a contact
b. Notes not assigned to a record
c. Emails not assigned to a record
d. Contacts not assigned to an account - ANSWER: A,D
17. Which statement about products and price books is true?
Choose 2 answers
a. A product can have a different list price in different price books.
b. Price books that contain assets cannot contain products
c. Products without a price are automatically added to the standard price book.
d. The standard and list price for a product can be listed in multiple currencies. -
ANSWER: A,D
18. What will occur when a system administrator creates a dynamic dashboard?
a. The data displayed varies based on the user viewing the dashboard
b. The dashboard component resize based on the device used to view the
QUESTIONS AND CORRECT ANSWERS (100% VERIFIED
ANSWERS) |AGRADE
1. Which feature allows a user to group campaigns within a specific marketing
program or initiative?
a. Campaign hierarchy
b. Campaign lists
c. Campaign members
d. Campaign influence - ANSWER: A
2. Which dashboard component can display data from the summary rows of reports?
a. Gauge
b. Table
c. Chart
d. Metric - ANSWER: B,C
3. Which Setting can a system administrator enable in the user interface? Pick 2
a. Customizable recent tags
b. Chatter messenger for specific users
c. Printable list views
d. Related list hover links - ANSWER: C,D
4. A sales user at universal container has updated the opportunity stage for an
opportunity in the pipeline
What may be updated as a result of the stage change?
Choose 2 answers
a. Sales quota
b. Account rating
c. Forecast category
d. Probability - ANSWER: C,D
5. What is a method for adding content to Salesforce CRM Content?
Choose 2 answers
a. Attachments
b. Chatter files
c. Libraries
d. Documents - ANSWER: B,D
6. Universal container uses web-to-case to convert support requests submitted
through its website into cases. The support team would like salesforce to
automatically send an email containing password reset instructions to the customer
when the case subject contains the word "forgot" and "password".
What does the administrator need to configure to meet this requirement?
,a. Support Settings
b. Auto-response rule
c. Validation rule
d. Email-to-case - ANSWER: B
7. A sales executive at Universal containers wants to be notified whenever high-value
opportunities are created for hot accounts.
How should an administrator meet this requirement?
a. Create the workflow rule on opportunity object
b. Create an escalation rules based on the opportunity amount
c. Create an auto-response rule based on the opportunity amount
d. Create a validation rule that evaluates the account rating - ANSWER: A
8. The sales team at universal container wants an easy solution to gather customer
requirements and share presentations with their customers
What should an administrator do to help the sales team achieve this goal?
Choose 2 answers
a. Add customers to private chatter groups
b. Use chatter files to share presentations
c. Add customers to libraries
d. Create opportunity teams for customers - ANSWER: A,B
9. Which statement about sharing rules is true?
Choose 2 answers
a. Sharing rules open up access of records
b. Sharing rules are required in public read/write organizations
c. Sharing rules grant delete access to records
d. Sharing rules grant record access to roles and public groups - ANSWER: A,D
10. What must an administrator do when creating a record type?
a. Set the field level security for the record type
b. Create a new page layout for the record type
c. Assign the record type to the appropriate profiles
d. Add the record type to the required user records - ANSWER: C
11. What is the purpose of the AppExchange?
Choose 2 answers
a. Customers can share and install apps published by salesforce partners
b. Support users can install the Service Cloud console custom app.
c. Partners can download accounts and contacts to collaborate on sales deals
d. Administrator can download and customize pre-built dashboards and reports -
ANSWER: A,D
12. What is a capability of salesforce knowledge?
Choose 2 answers
a. Knowledge allows an organization to share articles with partner portal users
b. Knowledge only allows a single article type across all data categories
, c. Knowledge automatically creates a solution for each new articles
d. Knowledge uses data categories and roles to make articles visible to the specific
users. - ANSWER: A,D
13. Universal container is using a private sharing model. The US sales director needs
full access to all records owned by the US sales representatives.
How can this be accomplished?
a. Define a role hierarchy where the US sales director rolls up to the CEO.
b. Define a role hierarchy where the US sales representatives roll up to the sales
director.
c. Give the US sales director read/write/edit/delete object permission on the profile.
d. Place the US sales director in a queue with the US sales representatives. -
ANSWER: B
14. Which circumstance will prevent a system administrator from deleting a custom
field?
a. The field is used in a page layout
b. The field is used in a workflow field update.
c. The field is part of a field dependency.
d. The field is used in a report. - ANSWER: B
15. Universal container wants to automatically backup all Salesforce data on a
monthly basis. which tool can a system administrator use to meet this requirement?
a. Data export service
b. Analytic snapshot
c. Import wizard
d. Scheduled report - ANSWER: A
16. What item appears in a user's My Unresolved Items after synchronization using
Salesforce for outlook?
Choose 2 answers
a. Cases not assigned to a contact
b. Notes not assigned to a record
c. Emails not assigned to a record
d. Contacts not assigned to an account - ANSWER: A,D
17. Which statement about products and price books is true?
Choose 2 answers
a. A product can have a different list price in different price books.
b. Price books that contain assets cannot contain products
c. Products without a price are automatically added to the standard price book.
d. The standard and list price for a product can be listed in multiple currencies. -
ANSWER: A,D
18. What will occur when a system administrator creates a dynamic dashboard?
a. The data displayed varies based on the user viewing the dashboard
b. The dashboard component resize based on the device used to view the
