Phoenix Standard Operating Procedures Vol 2. Part 1 | Questions and Correct Answers | Latest Update 2024/2025 | Graded A+

Phoenix Standard Operating Procedures Vol 2. Part 1 | Questions and Correct Answers | Latest Update 2024/2025 | Graded A+ • Exceptional customer service is the result of: 201.00 - Answer -An explicit, long term, planned out, acted out and refined organizational approach to service delivery. It requires a personal commitment, organizational support and leadership • The ability for an organization to consistently give customers what they want is _____: 201.00 - Answer -Customer Service • ______ means that the organization delegates official authority and trusts its members to provide customer service to the level of their abilities and imagination:201.00 - Answer -Empowerment • ______ happens any time we go beyond our standard quick, effective, nice customer centered service to create a feeling that they are the most important customer we served all:201.00 - Answer -"Added Value"• What is the formal and informal definition of a "customer" 201.00: - Answer -1. Formal- One who buys goods or services 2. Informal- Any person with whom one has dealings with • What do you ask yourself to determine if empowered to do an action: 201.00 - Answer -1. Is it the right thing for the customer? 2. Is it the right thing for the Dept.?