Salesforce Business Analyst Certification Questions And Answers Rated 100% Correct!!

Content Audit Criteria: Subjective (List 6) - ️️-Customer need (what the content helps customers achieve or understand) -Business impact -Accuracy -Findability -Usability (whether the content is clear, useful, readable, relevant, and consistent) -Recommendation (keep, improve, or merge) Why is the scope statement specification the most fundamental deliverable on any project? A. It clearly defines the roles and responsibilities of every member of the project team B. It is the document with the most details C. It clearly defines what needs to be achieved and the work that must be done to deliver the project - ️️C. It clearly defines what needs to be achieved and the work that must be done to deliver the project When a business analyst is creating a journey map, what assumptions are needed to get started? A. Why you're doing it and who you're focusing on B. What the project specifications are and who will use it C. What you want and what the business needs - ️️A. Why you're doing it and who you're focusing on (These assumptions help a BA focus and ensure that the journey map is relevant) What is an effective way for a business analyst to learn about a customer's challenges? A. Review the customer's tax statement from the last 10 years B. Read recent industry reports in trade publications C. Survey brand fans on social media - ️️B. Read recent industry reports in trade publications (The customer's industry challenges may give insight into current and future trends) Salesforce Optimizer - ️️A tool that takes a snapshot of a Salesforce Org and looks for potential problems in the implementation Personas - ️️Fictionalized characters in which primarily demographic characteristics are represented Salesforce Customer 360 - ️️An integrated CRM platform that unites marketing, sales, commerce, service, and IT teams with a single shared customer viewStoryboarding - ️️A process for mapping out the connection between a customer's current challenges and goals for the future with realistic next steps To ensure effective collaboration with stakeholders, which technique would help a business analyst maintain their trust? A. Facilitate workshops to gauge priorities B. Be transparent and truthful C. Point out lessons learned and mistakes that should be avoided - ️️B. Be transparent and truthful Stakeholders want to enhance the organization's security by requiring users to identify themselves with additional information besides username and password. Which capability should a business analyst add to the project backlog? A. Multi-factor authentication B. Real-Time event monitoring C. Shield platform encryption - ️️A. Multi-factor authentication What's a proven way to help executives understand how new processes or products can enable change? A. Thoroughly describe the system configuration details. B. Keep the conversation strictly focused on what the existing system can do. C. Describe how the system can enable business innovation and help customers. - ️️c. Describe how the system can enable business innovation and help customers. (Framing the discussion around innovation and helping customers is the most likely way to motivate executives to enable change. What does a business analyst hope to learn from documenting the current state processes? A. How the sales process may differ from other organizations B. Where the process needs improvement C. Which personnel are involved in the sales process - ️️B. Where the process needs improvement Stakeholders - ️️Individuals who make decisions and who have an important role in determining the requirements for a project Elicitation - ️️The drawing forth or receiving of information from stakeholders or other sources Waterfall vs. Agile - ️️Waterfall: Creates critical paths; a project can't move forward until a blocking issue is resolved Agile: An iterative approach to development with regular feedback intervalsSprint - ️️A short, time-boxed period when a scrum team works to complete a set amount of work Jobs-to-be-done - ️️is a framework based on the idea that whenever users "hire" (i.e. use) a product, they do it for a specific "job" (i.e. to achieve a particular outcome). The set of "jobs" for the product amounts to a comprehensive list of user needs. Content Audit Criteria: Objective (List 9) - ️️-Audience -Journey Stage -Calls to action -Content type -Keywords and tags -Content owner (if known) -Attached files, downloads, or media -Connected content (For example, links to recommended or related information) -Engagement and performance metrics