Salesforce Certification Exam Questions With Complete
Solutions
A marketing user needs to create a new campaign, but the
"New" button is NOT visible from the campaign home page.
The system admin has verified that the user has the "Create"
profile permission for the campaign object. How should the
system admin resolve the issue?
(Choose 1)
-Grant the user "Read" profile permissions for the Campaign
object
-Select the "Manage Campaign" profile permission
-Add the "New" button to the page layout using the page layout
editor
-Select the "Marketing User" checkbox in the user record
Correct Answer Select the "Marketing User" checkbox in the
user record
A sales executive at Universal Containers wants to be notified
whenever high-value opportunities are created for hot accounts.
How should an admin meet this requirement?
(Choose 1)
-Create a validation rule that evaluates the account rating
-Create an escalation rule based on the opportunity amount
-Create the workflow rule on the opportunity object
-Create and auto-response rule based on the opportunity amount
Correct Answer Create the workflow rule on the opportunity
object
,A sales user at Universal Container has updated the opportunity
stage for an opportunity in the pipeline. What may be updated as
a result of the stage change? (Choose 2)
-Account rating
-Sales quota
-Probability
-Forecast category Correct Answer -Probability
-Forecast category
A system admin has created a formula field on a lead object to
calculate a number. How can the numerical value be mapped to
the account record upon lead conversion?
(Choose 1)
-The lead formula field value can be mapped to a number field
on the account record
-The lead formula field value can be mapped to a standard field
on the account record
-The lead formula field value can be mapped to a roll-up
summary field on the account record
-The lead formula field value can be mapped to a formula field
on the account record Correct Answer The lead formula field
value can be mapped to a number field on the account record
A user is having trouble logging into Salesforce. The user's login
history shows that this person has attempted to log in multiple
times and has been locked out of the organization. How can the
system admin help the user log into Salesforce?
(Choose 2)
-Log in as the user and enter a new password
-Click "Reset password" on the user's record detail page
-Click unlock on the user's record detail page
,-Send an email to user containing the user's password Correct
Answer -Click "Reset password" on the user's record detail
page
-Click unlock on the user's record detail page
A user received an error message when attempting to log into
Salesforce. What is the first step the Salesforce admin would
take to troubleshoot the problem?
(Choose 1)
-View the login history
-Unlock the user
-Change the login IP ranges
-Reset the password Correct Answer View the login history
An administrator needs to load 3,000 new users into Salesforce.
What is the best way to bulk-create new users?
(Choose 1)
-"Add Multiple Users" from Salesforce Setup
-Create a .csv file and import using data loader.
-Using a "User Loader" App from the AppExchange
-Users must be created one at a time Correct Answer Create
a .csv file and import using data loader.
Bob is a Salesforce system admin. He creates a sandbox to test a
feature that will require activation. Bob submits a case to
Salesforce support from the production environment. Support
requests the org ID of the environment that Bob would like the
feature activated within. Can Bob provide support the
production org ID?
-Only in the case where the sandbox created is a developer
sandbox
, -Yes, the production org ID will always match the org ID of its
sandboxes
-No, the production org ID will never match the org ID of any of
its sandboxes
-Only in the case where the sandbox created is a full sandbox
Correct Answer -No, the production org ID will never match
the org ID of any of its sandboxes
Customer service reps must be able to create cases and edit
cases that they own. However, they should not be able to view
cases owned by any other users. Org-wide defaults for the case
object must be set to which of the following?
(Choose 1)
-Public read/write
-Public read only
-Not visible
-Private Correct Answer Private
Dan creates an opportunity record and then associates a
Powerpoint deck to the opportunity via Chatter. The opportunity
record impacts ___ storage, while the Powerpoint deck impacts
___ storage.
-Record, file
-Record, data
-Data, file
-File, data Correct Answer Data, file
Data Loader can be used to load _____ objects.
-All
-Read-only
-Most
Solutions
A marketing user needs to create a new campaign, but the
"New" button is NOT visible from the campaign home page.
The system admin has verified that the user has the "Create"
profile permission for the campaign object. How should the
system admin resolve the issue?
(Choose 1)
-Grant the user "Read" profile permissions for the Campaign
object
-Select the "Manage Campaign" profile permission
-Add the "New" button to the page layout using the page layout
editor
-Select the "Marketing User" checkbox in the user record
Correct Answer Select the "Marketing User" checkbox in the
user record
A sales executive at Universal Containers wants to be notified
whenever high-value opportunities are created for hot accounts.
How should an admin meet this requirement?
(Choose 1)
-Create a validation rule that evaluates the account rating
-Create an escalation rule based on the opportunity amount
-Create the workflow rule on the opportunity object
-Create and auto-response rule based on the opportunity amount
Correct Answer Create the workflow rule on the opportunity
object
,A sales user at Universal Container has updated the opportunity
stage for an opportunity in the pipeline. What may be updated as
a result of the stage change? (Choose 2)
-Account rating
-Sales quota
-Probability
-Forecast category Correct Answer -Probability
-Forecast category
A system admin has created a formula field on a lead object to
calculate a number. How can the numerical value be mapped to
the account record upon lead conversion?
(Choose 1)
-The lead formula field value can be mapped to a number field
on the account record
-The lead formula field value can be mapped to a standard field
on the account record
-The lead formula field value can be mapped to a roll-up
summary field on the account record
-The lead formula field value can be mapped to a formula field
on the account record Correct Answer The lead formula field
value can be mapped to a number field on the account record
A user is having trouble logging into Salesforce. The user's login
history shows that this person has attempted to log in multiple
times and has been locked out of the organization. How can the
system admin help the user log into Salesforce?
(Choose 2)
-Log in as the user and enter a new password
-Click "Reset password" on the user's record detail page
-Click unlock on the user's record detail page
,-Send an email to user containing the user's password Correct
Answer -Click "Reset password" on the user's record detail
page
-Click unlock on the user's record detail page
A user received an error message when attempting to log into
Salesforce. What is the first step the Salesforce admin would
take to troubleshoot the problem?
(Choose 1)
-View the login history
-Unlock the user
-Change the login IP ranges
-Reset the password Correct Answer View the login history
An administrator needs to load 3,000 new users into Salesforce.
What is the best way to bulk-create new users?
(Choose 1)
-"Add Multiple Users" from Salesforce Setup
-Create a .csv file and import using data loader.
-Using a "User Loader" App from the AppExchange
-Users must be created one at a time Correct Answer Create
a .csv file and import using data loader.
Bob is a Salesforce system admin. He creates a sandbox to test a
feature that will require activation. Bob submits a case to
Salesforce support from the production environment. Support
requests the org ID of the environment that Bob would like the
feature activated within. Can Bob provide support the
production org ID?
-Only in the case where the sandbox created is a developer
sandbox
, -Yes, the production org ID will always match the org ID of its
sandboxes
-No, the production org ID will never match the org ID of any of
its sandboxes
-Only in the case where the sandbox created is a full sandbox
Correct Answer -No, the production org ID will never match
the org ID of any of its sandboxes
Customer service reps must be able to create cases and edit
cases that they own. However, they should not be able to view
cases owned by any other users. Org-wide defaults for the case
object must be set to which of the following?
(Choose 1)
-Public read/write
-Public read only
-Not visible
-Private Correct Answer Private
Dan creates an opportunity record and then associates a
Powerpoint deck to the opportunity via Chatter. The opportunity
record impacts ___ storage, while the Powerpoint deck impacts
___ storage.
-Record, file
-Record, data
-Data, file
-File, data Correct Answer Data, file
Data Loader can be used to load _____ objects.
-All
-Read-only
-Most
