Salesforce Certified Associate Exam - Preparation Practice
Questions With Complete Solutions
*!APPEARED IN THE EXAM!*
A company uses an online form and emails customers. What
Salesforce cloud should it implement?
A. Sales Cloud
B. Service Cloud
C. Sustainability Cloud Correct Answer B
*!APPEARED IN THE EXAM!*
A company wants to spread awareness about its products, have
an online customer portal, and support customers with the issues
they bring up. What Salesforce Clouds should they use?
A. Experience, Sales, Service
B. Nonprofit, Experience, Service
C. Marketing, Service, Experience Correct Answer C
*!APPEARED IN THE EXAM!*
A hospital is looking into using Salesforce. What Salesforce
cloud would best suit their needs?
A. Health Cloud
B. Hospital Cloud
C. Service Cloud Correct Answer A
*!APPEARED IN THE EXAM!*
A manager can see all of the records owned by their team, but
not records owned by other teams. How is access to the records
being controlled?
A. Permission Sets
B. Role Hierarchy
,C. Profiles Correct Answer B
*!APPEARED IN THE EXAM!*
A sales manager requests a report that shows total opportunity
amounts grouped by:
- Small opportunities -> Amount is less than $50,000.
- Medium opportunities -> Amount is between $50,000 and
5100,000.
- Large opportunities -> Amount is more than $100,000.
How should the Salesforce associate create a field to show the
amount as described above?
A. Create a bucket field off of Amount.
B. Create a custom field in Setup.
C. Create a formula field off of Amount. Correct Answer A
*!APPEARED IN THE EXAM!*
A Salesforce associate at Get Cloudy Consulting needs a list of
all active contacts grouped by Account. What is the first step in
building this report?
A. Create a Contacts report with a filter on Account.
B. Create a joined report with accounts and contacts.
C. Create a new report using the Contacts & Accounts report
type. Correct Answer C
*!APPEARED IN THE EXAM!*
A Salesforce associate deletes an Account of a company that
recently went out of business. Which other related records are
automatically deleted?
A. Any related cases
B. Any related leads
C. Any related opportunities Correct Answer C
,*!APPEARED IN THE EXAM!*
A Salesforce associate frequently views multiple reports located
in different folders. What is an efficient way to navigate to
reports quickly?
A. Add each report to the browser's bookmark
B. Add the report to their personal home page
C. Add the reports to My Favourites Correct Answer C
*!APPEARED IN THE EXAM!*
A Salesforce associate has been asked to identify all contacts
that have had interactions with their company in the last
year.What should the associate do to identify these contacts?
A. Look at the Active field.
B. Look at the last related activity date.
C. Look at the contact's Last Modified Date. Correct Answer B
*!APPEARED IN THE EXAM!*
A Salesforce associate is asked to review all the objects within
their company's instance. They also need to identify which are
custom objects. Where should the associate go to see this
information?
A. App Launcher
B. Object Manager
C. Global Search Correct Answer B
*!APPEARED IN THE EXAM!*
A salesforce associate is excited to find they can combine the
challenge of learning new skills with the chance of winning
prizes?
A. Ranks
, B. Quests
C. Superbadges Correct Answer B
*!APPEARED IN THE EXAM!*
A Salesforce associate tries to create a new user in a sandbox
using Astrogetdoudy.org as the username and it fails.
What is the problem with creating the Astro3getcloudy.org'
username?
A. Salesforce usernames must include the user s full name and
be formatted like an email address.
B. Salesforce usernames must be unique across all Salesforce
orgs and that one is already in use.
C. Salesforce usernames must be formatted like an email address
with .com at the end. Correct Answer B
*!APPEARED IN THE EXAM!*
A Salesforce associate wants a visual summary of opportunities
in a list view. The associate would like to summarize, filter, and
move opportunities along the pipeline. What should they do to
meet this requirement?
A. Create an Opportunities Kanban View.
B. Create an Opportunity Summary report.
C. Create an Opportunity List View. Correct Answer A
*!APPEARED IN THE EXAM!*
A Salesforce associate wants to add a new related list of cases to
Account. Where should the associate go to add the related list to
Account?
A. Account Record page
B. Page Layout
C. Case Record page Correct Answer B
Questions With Complete Solutions
*!APPEARED IN THE EXAM!*
A company uses an online form and emails customers. What
Salesforce cloud should it implement?
A. Sales Cloud
B. Service Cloud
C. Sustainability Cloud Correct Answer B
*!APPEARED IN THE EXAM!*
A company wants to spread awareness about its products, have
an online customer portal, and support customers with the issues
they bring up. What Salesforce Clouds should they use?
A. Experience, Sales, Service
B. Nonprofit, Experience, Service
C. Marketing, Service, Experience Correct Answer C
*!APPEARED IN THE EXAM!*
A hospital is looking into using Salesforce. What Salesforce
cloud would best suit their needs?
A. Health Cloud
B. Hospital Cloud
C. Service Cloud Correct Answer A
*!APPEARED IN THE EXAM!*
A manager can see all of the records owned by their team, but
not records owned by other teams. How is access to the records
being controlled?
A. Permission Sets
B. Role Hierarchy
,C. Profiles Correct Answer B
*!APPEARED IN THE EXAM!*
A sales manager requests a report that shows total opportunity
amounts grouped by:
- Small opportunities -> Amount is less than $50,000.
- Medium opportunities -> Amount is between $50,000 and
5100,000.
- Large opportunities -> Amount is more than $100,000.
How should the Salesforce associate create a field to show the
amount as described above?
A. Create a bucket field off of Amount.
B. Create a custom field in Setup.
C. Create a formula field off of Amount. Correct Answer A
*!APPEARED IN THE EXAM!*
A Salesforce associate at Get Cloudy Consulting needs a list of
all active contacts grouped by Account. What is the first step in
building this report?
A. Create a Contacts report with a filter on Account.
B. Create a joined report with accounts and contacts.
C. Create a new report using the Contacts & Accounts report
type. Correct Answer C
*!APPEARED IN THE EXAM!*
A Salesforce associate deletes an Account of a company that
recently went out of business. Which other related records are
automatically deleted?
A. Any related cases
B. Any related leads
C. Any related opportunities Correct Answer C
,*!APPEARED IN THE EXAM!*
A Salesforce associate frequently views multiple reports located
in different folders. What is an efficient way to navigate to
reports quickly?
A. Add each report to the browser's bookmark
B. Add the report to their personal home page
C. Add the reports to My Favourites Correct Answer C
*!APPEARED IN THE EXAM!*
A Salesforce associate has been asked to identify all contacts
that have had interactions with their company in the last
year.What should the associate do to identify these contacts?
A. Look at the Active field.
B. Look at the last related activity date.
C. Look at the contact's Last Modified Date. Correct Answer B
*!APPEARED IN THE EXAM!*
A Salesforce associate is asked to review all the objects within
their company's instance. They also need to identify which are
custom objects. Where should the associate go to see this
information?
A. App Launcher
B. Object Manager
C. Global Search Correct Answer B
*!APPEARED IN THE EXAM!*
A salesforce associate is excited to find they can combine the
challenge of learning new skills with the chance of winning
prizes?
A. Ranks
, B. Quests
C. Superbadges Correct Answer B
*!APPEARED IN THE EXAM!*
A Salesforce associate tries to create a new user in a sandbox
using Astrogetdoudy.org as the username and it fails.
What is the problem with creating the Astro3getcloudy.org'
username?
A. Salesforce usernames must include the user s full name and
be formatted like an email address.
B. Salesforce usernames must be unique across all Salesforce
orgs and that one is already in use.
C. Salesforce usernames must be formatted like an email address
with .com at the end. Correct Answer B
*!APPEARED IN THE EXAM!*
A Salesforce associate wants a visual summary of opportunities
in a list view. The associate would like to summarize, filter, and
move opportunities along the pipeline. What should they do to
meet this requirement?
A. Create an Opportunities Kanban View.
B. Create an Opportunity Summary report.
C. Create an Opportunity List View. Correct Answer A
*!APPEARED IN THE EXAM!*
A Salesforce associate wants to add a new related list of cases to
Account. Where should the associate go to add the related list to
Account?
A. Account Record page
B. Page Layout
C. Case Record page Correct Answer B
