HCAD 301 Final Exam Questions And Correct Answers
Quality: The Cathy Bergland Definition - ANSWER 1. Figure out what you
resident/customer wants.
2. Do everything you can to meet/exceed their wants/expectations.
3. Continuously improve everthing you do.
Quality Definition - ANSWER Involves meeting/exceeding customer expectations.
Is Dynamic
Can be improved.
Value - ANSWER The relative measure that dsecribes a product's or service's worth,
usefulness, or importance to the customers/consumers of that product/service.
SEPTEE - ANSWER Safe
Effective
Patient-Centered or Resident Centered
Timely
Efficient
Equitable
Donabedian Model - ANSWER Structure - Process - Outcomes
Quality Assurance - ANSWER the process of meeting quality standards and assuring
that care reaches an acceptable level.
Performance Improvement - ANSWER continuously analyze your performance and
,developing systematic efforts to improve it; also known as quality improvement.
QAPI - ANSWER A process that builds upon the current Quality Assessment and
Assurance sections but seeks to substantially increase the depth and breadth of the
current work specifically to not only identify quality deficiencies correct those
deficiencies (quality assurance), but also to establish practices to monitor all nursing
home care and services to continually improve performance, performance.
ALDI -ANSWER These dimensions apply when evaluating and scoring a process. Four
Dimensions:
Approach
Deployment
Learning
Integration
Approach - ANSWER the effectiveness of methods used to accomplish the required
processes.
Deployment - ANSWER the extent to which the approach is applied consistently and
used by all appropriate work units.
Learning - ANSWER refining the approach through cycles of evaluation and
imrpovement leading to innovation.
Integration - ANSWER the extent to which the approach is aligned with other
appropriate elements of the performance excellence system.
ALDI: A - ANSWER Approach
ALDI: L - ANSWER Learning
ALDI: D - ANSWER Deployment
,ALDI: I - ANSWER Integration
Baldridge Strengths - ANSWER Doing what the criteria require
Baldridge Opportunities for Improvement - ANSWER Not doing what the criteria require.
Total Quality Managment (TQM) - ANSWER Grounded on three principles:
A focus on customers
Participation and teamwork
Continuous improvement
Quality Managment Activities (SPATH Model) - ANSWER Measurement
Assessment
Improvement
Data
Performance Expectations
Deming Cycle - ANSWER PLAN
DO
CHECK
ACT
LEAN - ANSWER The ultimate goal is to provide perfect value to the customer through a
perfect value creation process that has zero waste.
LEAN Six Sigma: 5S - ANSWER Sort
, Set in Order
Shine
Standardize
Systematize
The 8 Wastes - ANSWER Defects
Overproduction
Waiting
Non-Utilized Talent
Transportation
Inventory
Motion
Extra-Processing
DMAIC Methodology - ANSWER Define
Measure
Analyze
Improve
Control
DMAIC: D - ANSWER Define the problem
DMAIC: M - ANSWER Measure: Map out the correct process
DMAIC: A - ANSWER Analyze: Identify the cuase of the problem
DMAIC: I - ANSWER Improve: Improvement and verify teh solution
Quality: The Cathy Bergland Definition - ANSWER 1. Figure out what you
resident/customer wants.
2. Do everything you can to meet/exceed their wants/expectations.
3. Continuously improve everthing you do.
Quality Definition - ANSWER Involves meeting/exceeding customer expectations.
Is Dynamic
Can be improved.
Value - ANSWER The relative measure that dsecribes a product's or service's worth,
usefulness, or importance to the customers/consumers of that product/service.
SEPTEE - ANSWER Safe
Effective
Patient-Centered or Resident Centered
Timely
Efficient
Equitable
Donabedian Model - ANSWER Structure - Process - Outcomes
Quality Assurance - ANSWER the process of meeting quality standards and assuring
that care reaches an acceptable level.
Performance Improvement - ANSWER continuously analyze your performance and
,developing systematic efforts to improve it; also known as quality improvement.
QAPI - ANSWER A process that builds upon the current Quality Assessment and
Assurance sections but seeks to substantially increase the depth and breadth of the
current work specifically to not only identify quality deficiencies correct those
deficiencies (quality assurance), but also to establish practices to monitor all nursing
home care and services to continually improve performance, performance.
ALDI -ANSWER These dimensions apply when evaluating and scoring a process. Four
Dimensions:
Approach
Deployment
Learning
Integration
Approach - ANSWER the effectiveness of methods used to accomplish the required
processes.
Deployment - ANSWER the extent to which the approach is applied consistently and
used by all appropriate work units.
Learning - ANSWER refining the approach through cycles of evaluation and
imrpovement leading to innovation.
Integration - ANSWER the extent to which the approach is aligned with other
appropriate elements of the performance excellence system.
ALDI: A - ANSWER Approach
ALDI: L - ANSWER Learning
ALDI: D - ANSWER Deployment
,ALDI: I - ANSWER Integration
Baldridge Strengths - ANSWER Doing what the criteria require
Baldridge Opportunities for Improvement - ANSWER Not doing what the criteria require.
Total Quality Managment (TQM) - ANSWER Grounded on three principles:
A focus on customers
Participation and teamwork
Continuous improvement
Quality Managment Activities (SPATH Model) - ANSWER Measurement
Assessment
Improvement
Data
Performance Expectations
Deming Cycle - ANSWER PLAN
DO
CHECK
ACT
LEAN - ANSWER The ultimate goal is to provide perfect value to the customer through a
perfect value creation process that has zero waste.
LEAN Six Sigma: 5S - ANSWER Sort
, Set in Order
Shine
Standardize
Systematize
The 8 Wastes - ANSWER Defects
Overproduction
Waiting
Non-Utilized Talent
Transportation
Inventory
Motion
Extra-Processing
DMAIC Methodology - ANSWER Define
Measure
Analyze
Improve
Control
DMAIC: D - ANSWER Define the problem
DMAIC: M - ANSWER Measure: Map out the correct process
DMAIC: A - ANSWER Analyze: Identify the cuase of the problem
DMAIC: I - ANSWER Improve: Improvement and verify teh solution
