New Hosting Exam Study Guide Best Studying
Material with All Questions, Exams of
Computer Science GRADED A
Which of the following tools would be most helpful to a supervisor committed to internal
recruiting practices? - ANSWER>>skills inventories
Which of the following is considered a "line department?" - ANSWER>>food and beverage
department
The president of a 35-unit restaurant chain recently established a policy of attempting to fill as
many open supervisory and management positions as possible from applicants within the
company. Implementing this policy will call for all of the following recruitment methods except: -
ANSWER>>external recruiting to fill open managerial positions.
Whenever there is turnover in the banquet service area, Maggie, the supervisor, turns to her list
that includes the names of former employees and of recent applicants for open positions. This list
is called: - ANSWER>>a call-back list
After listing all of the tasks on a daily to-do list, the next step in managing your time should be
to: - ANSWER>>prioritize tasks in terms of which are to be done first, second, third, etc.
Which of the following statements about time management software applications is false? -
ANSWER>>Electronic to-do lists set all tasks as the same priority level.
Managing time and sticking to priorities becomes easier for supervisors when they: -
ANSWER>>set priorities with the help of their boss.
Stephanie is analyzing how she actually spends time at work. She is especially interested in
planning her time more wisely in the future. She wants to find out which part of each day is
typically the most productive for her. The best time management tool for Stephanie to use would
be: - ANSWER>>daily time logs.
, If the time available for guest room cleaning during a work shift is six hours and 48 minutes and
each room attendant is expected to clean 17 guestrooms per shift, the time it takes for one room
attendant to clean one guestroom is: - ANSWER>>24 minutes
The two tools managers use to schedule staff member are the staffing guide and: -
ANSWER>>Sales Forecast
Which of the following statements about scheduling and labor control software applications is
true? - ANSWER>>Scheduling and labor control software applications prompt supervisors with
regard to their staffing requirements based on their operation's productivity standards and
specific demand drivers.
Supervisors determine productivity standards by: - ANSWER>>determining the amount of time
required to perform a given task by trained staff members.
A supervisor has just finished telling an employee about a major change that will be made in his
work area.
The employee responds with anger and accuses the supervisor of not looking after everyone's
best interest. The supervisor should say: - ANSWER>>"If you'll just listen to reason, I'm sure you'll
understand why this is best for our department."
Your company is facing a major change that will directly affect all the employees in your area.
You call a
friend who experienced a similar change and who manages a department in another company.
She strongly suggests that, during your first meeting with the employees, you should not try to
explain details of the change. She advises you to keep focused on the "big picture" and steer
clear of the details. The friend's advice is: - ANSWER>>
One of the first responsibilities of a supervisor as a change agent is to: - ANSWER>>generate a
need for change in he minds of affected staff members
A _______________ tells what tasks an employee in a certain position must perform. -
ANSWER>>Job breakdown
Material with All Questions, Exams of
Computer Science GRADED A
Which of the following tools would be most helpful to a supervisor committed to internal
recruiting practices? - ANSWER>>skills inventories
Which of the following is considered a "line department?" - ANSWER>>food and beverage
department
The president of a 35-unit restaurant chain recently established a policy of attempting to fill as
many open supervisory and management positions as possible from applicants within the
company. Implementing this policy will call for all of the following recruitment methods except: -
ANSWER>>external recruiting to fill open managerial positions.
Whenever there is turnover in the banquet service area, Maggie, the supervisor, turns to her list
that includes the names of former employees and of recent applicants for open positions. This list
is called: - ANSWER>>a call-back list
After listing all of the tasks on a daily to-do list, the next step in managing your time should be
to: - ANSWER>>prioritize tasks in terms of which are to be done first, second, third, etc.
Which of the following statements about time management software applications is false? -
ANSWER>>Electronic to-do lists set all tasks as the same priority level.
Managing time and sticking to priorities becomes easier for supervisors when they: -
ANSWER>>set priorities with the help of their boss.
Stephanie is analyzing how she actually spends time at work. She is especially interested in
planning her time more wisely in the future. She wants to find out which part of each day is
typically the most productive for her. The best time management tool for Stephanie to use would
be: - ANSWER>>daily time logs.
, If the time available for guest room cleaning during a work shift is six hours and 48 minutes and
each room attendant is expected to clean 17 guestrooms per shift, the time it takes for one room
attendant to clean one guestroom is: - ANSWER>>24 minutes
The two tools managers use to schedule staff member are the staffing guide and: -
ANSWER>>Sales Forecast
Which of the following statements about scheduling and labor control software applications is
true? - ANSWER>>Scheduling and labor control software applications prompt supervisors with
regard to their staffing requirements based on their operation's productivity standards and
specific demand drivers.
Supervisors determine productivity standards by: - ANSWER>>determining the amount of time
required to perform a given task by trained staff members.
A supervisor has just finished telling an employee about a major change that will be made in his
work area.
The employee responds with anger and accuses the supervisor of not looking after everyone's
best interest. The supervisor should say: - ANSWER>>"If you'll just listen to reason, I'm sure you'll
understand why this is best for our department."
Your company is facing a major change that will directly affect all the employees in your area.
You call a
friend who experienced a similar change and who manages a department in another company.
She strongly suggests that, during your first meeting with the employees, you should not try to
explain details of the change. She advises you to keep focused on the "big picture" and steer
clear of the details. The friend's advice is: - ANSWER>>
One of the first responsibilities of a supervisor as a change agent is to: - ANSWER>>generate a
need for change in he minds of affected staff members
A _______________ tells what tasks an employee in a certain position must perform. -
ANSWER>>Job breakdown
