NEW Smart Serve Certification Exam New Latest Updated
Version with All Questions from Act, Exams of Nursing
GRADED A
1. Select all that apply. What are effective ways to monitor a customer's
alcohol consumption?
a. Use different glasses for alcoholic and non-alcoholic drinks.
b. Ask others in the customer's party.
c. Check the customer's bill.
d. Keep track of the number of drinks: A,C,D
2. Nick is a bouncer at a club. There are 190 guests and 10 employees. How
many more guest can he let in? a. 10
b. It depends on the establishment's maximum capacity as listed on the
License. c. 60
d. Nick can let in as many customers as he wants.: B
3. Select all that apply.
What strategies can you use to prevent over-service?
a. Serve one drink at a time.
b. Wait for the customer to reorder.
c. Pass the table less frequently.
d. Offer food, and water: A,B,C,D
4. Select all that apply.
To be acceptable, ID must meet with criteria?
a. Be issued by the government.
b. Include a photo.
c. Include the person's date of birth.
d. Include the address: A,B,C
5. After stop service time, all alcohol must be cleared from tables within:
a. 15 minutes
b. 30 minutes
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, c. 45 minutes
d. 60 minutes: C
6. Which of the following is true about people with a high tolerance for
alcohol?
a. They have lower BAC levels no matter how much they drink.
b. They show fewer signs of intoxication at high BAC levels.
c. Their BAC rises more slowly compared to other people.
d. Their bodies eliminate alcohol more quickly.: B
7. It is a violation of the LLA to serve alcohol to which of the following
people?
a. A customer who has arrive with an underage friend.
b. A customer who has a high BAC and is rated Red under the Traffic Light
System.
c. A customer who has been ordering only drinks and no food.
d. A customer who has had 1 drink before arriving at your establishment.: B
8. Kathy weighs 150lbs and has consumed 3 Standard Drinks in 2 hours.
Her BAC would be:
a. .01
b. .03
c. .06
d. .12: C
9. Select all that apply.
Which of the following are not allowed under the LLA?
a. Offering free food.
b. Requiring that a minimum number of drinks be purchased.
c. Offer free soft drinks.
d. Watering down drink without approval.: B,D
10. A group of friends have been drinking for 3 hours. One of the
customers orders a round of shots for the table. What should you do?
a. Tell the customer she cannot place the order.
b. Assess each customer using the Traffic Light System. Politely ask if each
person would like the drink.
c. Fill the order.
d. Ask the customer to leave.: B
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Version with All Questions from Act, Exams of Nursing
GRADED A
1. Select all that apply. What are effective ways to monitor a customer's
alcohol consumption?
a. Use different glasses for alcoholic and non-alcoholic drinks.
b. Ask others in the customer's party.
c. Check the customer's bill.
d. Keep track of the number of drinks: A,C,D
2. Nick is a bouncer at a club. There are 190 guests and 10 employees. How
many more guest can he let in? a. 10
b. It depends on the establishment's maximum capacity as listed on the
License. c. 60
d. Nick can let in as many customers as he wants.: B
3. Select all that apply.
What strategies can you use to prevent over-service?
a. Serve one drink at a time.
b. Wait for the customer to reorder.
c. Pass the table less frequently.
d. Offer food, and water: A,B,C,D
4. Select all that apply.
To be acceptable, ID must meet with criteria?
a. Be issued by the government.
b. Include a photo.
c. Include the person's date of birth.
d. Include the address: A,B,C
5. After stop service time, all alcohol must be cleared from tables within:
a. 15 minutes
b. 30 minutes
1/9
, c. 45 minutes
d. 60 minutes: C
6. Which of the following is true about people with a high tolerance for
alcohol?
a. They have lower BAC levels no matter how much they drink.
b. They show fewer signs of intoxication at high BAC levels.
c. Their BAC rises more slowly compared to other people.
d. Their bodies eliminate alcohol more quickly.: B
7. It is a violation of the LLA to serve alcohol to which of the following
people?
a. A customer who has arrive with an underage friend.
b. A customer who has a high BAC and is rated Red under the Traffic Light
System.
c. A customer who has been ordering only drinks and no food.
d. A customer who has had 1 drink before arriving at your establishment.: B
8. Kathy weighs 150lbs and has consumed 3 Standard Drinks in 2 hours.
Her BAC would be:
a. .01
b. .03
c. .06
d. .12: C
9. Select all that apply.
Which of the following are not allowed under the LLA?
a. Offering free food.
b. Requiring that a minimum number of drinks be purchased.
c. Offer free soft drinks.
d. Watering down drink without approval.: B,D
10. A group of friends have been drinking for 3 hours. One of the
customers orders a round of shots for the table. What should you do?
a. Tell the customer she cannot place the order.
b. Assess each customer using the Traffic Light System. Politely ask if each
person would like the drink.
c. Fill the order.
d. Ask the customer to leave.: B
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