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Operations management is applicable
a. mostly to the service sector
b. to services exclusively
c. mostly to the manufacturing sector
d. to all firms, whether manufacturing and service
e. to the manufacturing sector exclusively - -ANSWER--d. to all firms, whether
manufacturing and service
The marketing function's main concern is with
a. producing goods or providing services
b. procuring materials, supplies, and equipment
c. building and maintaining a positive image
d. generating the demand for the organizations products or services
e. securing monetary resources - -ANSWER--d. generating the demand for the
organizations products or services
Reasons to study Operations Management include
a. studying why people organize themselves for free enterprise
b. knowing how goods and services are consumed
c. understanding what human resource managers do
,d. learning about a costly part of the enterprise
e. all of the above - -ANSWER--d. learning about a costly part of the enterpirse
An operations manager is NOT likely involved in
a. the design of goods and services to satisfy customers wants and needs
b. the quality of goods and services to satisfy customers wants and needs
c. the identification of customers wants and needs
d. work scheduling to meet the dates promised to customers
e. maintenance schedules - -ANSWER--c. the identification of customers wants
and needs
Which of the following is NOT an operations strategic decision?
a. maintenance
b. price
c. layout design
d. quality
e. inventory - -ANSWER--b. price
Eli Whitney, in the _____, provided the foundations for ______ in operations
management.
a. 1920s; statistical sampling
b. United Kingdom; mass production
c. U.S. Army; logistics
d. nineteenth century; interchangeable parts
e. none of the above - -ANSWER--d. nineteenth century; interchangeable parts
Walter Shewhart is listed among the important people of operations management
because of his contributions to
a. assembly line production
b. measuring the productivity in the service sector
c. just-in-time inventory methods
d. statistical quality control
e. all of the above - -ANSWER--d. statistical quality control
The person most responsible for popularizing interchangeable parts in
manufacturing was
,a. Frederick Winslow Taylor
b. Henry Ford
c. Eli Whitney
d. Whitney Houston
e. Lillian Gilbreth - -ANSWER--c. Eli Whitney
Henry Ford is noted for his contributions to
a. standardization of parts
b. statistical quality control
c. assembly line operations
d. scientific management
e. time and motion studies - -ANSWER--c. assembly line operations
The service industry makes up approximately what percentage of all jobs in the
United States?
a. 12%
b. 40%
c. 66%
d. 79%
e. 90% - -ANSWER--d. 79%
The field of operations management is shaped by advances in which of the
following fields?
a. chemistry and physics
b. industrial engineering and management science
c. biology and anatomy
d. information technology
e. all of the above - -ANSWER--e. all of the above
Productivity measurement is complicated by
a. the competitions output
b. the fact that precise units of measure are often unavailable
c. stable quality
d. the workforce size
, e. the type of equipment used - -ANSWER--b. the fact that precise units of
measure are often unavailable
Which of the following statements regarding the Dreamliner 787 is true?
a. Boeing has found partners in over a dozen countries
b. The new aircraft incorporated a wide range of aerospace technologies
c. The new aircraft uses engines from not one, but two manufacturers
d. Boeing will add only 20 to 30 percent of the aircraft's value
e. All of the above are true - -ANSWER--e. All of the above are true
The term maquiladora is most synonymous with
a. free trade zones
b. Chinese forced labor camps
c. home-based or cottage industry
d. areas that do not meet U.S. standards for workplace safety and pollution
e. none of the above - -ANSWER--a. free trade zones
The three steps of the operations manager's job, in order, are
a. develop the strategy, establish the organizational structure, find the right staff
b. develop the strategy, find the right staff, establish the organizational structure
c. find the right staff, establish the organizational structure, develop the strategy
d. find the right staff, develop the strategy, establish the organizational structure
e. establish the organizational structure, find the right staff, develop the strategy - -
ANSWER--a. develop the strategy, establish the organizational structure, find the
right staff
When developing the operations strategy for a new manufacturing organization,
one of the most important considerations is that it
a. requires minimal capital investment
b. utilizes as much automation as possible
c. utilizes an equal balance of labor and automation
d. supports the overall competitive strategy of the company
e. none of the above - -ANSWER--d. supports the overall competitive strategy of
the company
Caterpillar and Texas Instruments are two firms that have benefited from the use of