CPSS Study Guide questions with 100%
correct answers
What |does |an |Excludes1 |note |mean |in |ICD-10? |- |correct |answers✔✔The |code
|excluded |should |never |be |used.
What |is |used |at |the |end |of |an |ICD-10 |diagnosis |code |to |indicate |additional |digits
|are |required? |- |correct |answers✔✔Dashes
When |coding |services |for |eyelids, |and |the |condition |affects |all |four |eyelids, |separate
|codes |must |be |assigned |for |all |four |eyelids. |- |correct |answers✔✔False
In |the |Alphabetic |Index, |______ |are |used |to |identify |manifestation |codes. |- |correct
|answers✔✔Brackets
In |ICD-10, |what |is |meant |by |a |"family" |of |codes? |- |correct |answers✔✔Any |3-
character |category
The |term |used |in |ICD-10 |to |represent |a |consequence |of |a |previous |disease |or |injury
|is: |- |correct |answers✔✔Sequela.
What |is |the |maximum |number |of |characters |that |an |ICD-10 |code |can |contain? |-
|correct |answers✔✔7
When |an |Excludes2 |note |appears |in |ICD-10, |it |means: |- |correct |answers✔✔The |two
|codes |can |be |reported |together.
In |ICD-10, |a |placeholder |______ |is |used |to |allow |for |future |expansion |in |codes |that
|require |seven |digits. |- |correct |answers✔✔"X"
,What |was |the |biggest |change |in |the |structure |of |ICD-10 |that |did |not |exist |in |ICD-9
|codes? |- |correct |answers✔✔Laterality
What |agency |is |responsible |for |oversight |and |compliance |of |ICD-10? |- |correct
|answers✔✔Centers |for |Medicare |and |Medicaid |Services
For |ambulatory |surgery |coding, |always |select |the |diagnosis |code |from |the
|preoperative |diagnosis |shown |on |the |operative |report. |- |correct |answers✔✔False
In |ICD-10, |the |Diseases |of |Eye |and |Adnexa |are |included |in |Chapter |_____. |- |correct
|answers✔✔7
In |ICD-10, |the |"A |- |Initial |Encounter," |"D |- |Subsequent |Encounter," |and |"S |-
|Sequela" |are |always |shown |as |the |_____ |character. |- |correct |answers✔✔7th
In |ICD-10, |the |term |"senile" |cataract |has |been |replaced |with: |- |correct
|answers✔✔Age-related |cataract
. |How |is |a |glaucoma |stage |reported |in |ICD-10? |- |correct |answers✔✔The |stage |must
|be |identified |by |a |seventh-character |numeric |code
In |ICD-10, |diagnosis |codes |should |be |assigned |based |on |the |diagnosis |shown |in |the
|fee |slip. |- |correct |answers✔✔False
What |group |is |responsible |for |creating |and |publishing |the |ICD-10 |codes? |- |correct
|answers✔✔World |Health |Organization
In |ICD-10, |the |Tabular |List |is |a |list |of: |- |correct |answers✔✔Codes |arranged |in
|chronological |order.
The |acronym |"ICD" |in |ICD-10 |stands |for: |- |correct |answers✔✔International
|Classification |of |Diseases
,In |most |cases, |a |patient's |initial |encounter |with |the |practice |is: |- |correct
|answers✔✔By |telephone.
Which |of |the |following |telephone |techniques |will |help |create |a |positive |image |for |the
|practice? |- |correct |answers✔✔Implementing |a |two-ring |rule. |Always |make |sure |the
|phone |is |answered |before |the |third |ring. |Acknowledging |the |caller |by |name.
|Minimizing |customer |hold |time |and |frequently |returning |to |reassure |the |caller |that
|he/she |has |not |been |forgotten.
If |the |recipient |of |a |call |is |on |the |phone, |it |is |best |to |alert |the |recipient |that |a |call
|is |holding, |as |the |call |may |be |expected. |- |correct |answers✔✔True
The |basic |components |of |effective |telephone |communication |include |which |of |the
|following: |- |correct |answers✔✔Answering |the |telephone. |Transferring |calls.Placing
|calls |on |hold.
If |you |call |a |patient |and |reach |his/her |voicemail, |it |is |best |to |only |leave |your |name
|and |phone |number |- |correct |answers✔✔False
Which |of |the |following |is |most |important |to |meet |patient |demands |and |be
|successful |in |today's |highly |competitive |market? |- |correct |answers✔✔Respond |to
|patient |questions, |concerns, |or |complaints |with |a |positive |and |professional |attitude
A |neutral |tone |of |voice |may |be |perceived |to |indicate |the |person |is |bored, |tired,
|indifferent, |detached, |or |unenthusiastic |- |correct |answers✔✔True
Which |of |the |following |actions |will |help |you |portray |a |positive |image |on |the
|telephone? |- |correct |answers✔✔Focus |on |each |caller |with |engaged |listening. |Use
|positive |language |and |display |kindness |over |the |phone. |Replace |negative |thoughts
|with |positive |solutions-oriented |ones.
It |is |best |to |use |which |of |the |following |actions |if |you |are |on |another |call |when |the
|telephone |rings: |- |correct |answers✔✔Ask |permission |of |the |existing |caller |to |be
|placed |on |hold |while |you |answer |the |other |telephone |line.
, Which |of |the |following |are |traits |of |successful |telephone |staff? |- |correct
|answers✔✔Putting |a |smile |in |one's |voice. |Being |authentic |and |sincere |with |all
|callers
The |ciliary |processes |secrete |fluid |in |the |eye, |which |is |called |aqueous |humor. |-
|correct |answers✔✔True
With |age, |the |lens |becomes |thick, |hard, |and |non-transparent, |causing |impaired
|sight. |What |is |this |condition |called? |- |correct |answers✔✔Cataract
An |area |of |the |retina |known |as |the |macula |provides |the |clearest |and |most |detailed
|vision. |- |correct |answers✔✔True
Light |enters |the |interior |of |the |eye |through |the |pupil. |- |correct |answers✔✔True
Choose |the |three |layers |of |the |tear |film. |- |correct |answers✔✔Oily,Watery,Mucin
Which |tissue |regulates |the |amount |of |light |entering |the |eye? |- |correct
|answers✔✔Cornea
Which |tissue |is |located |at |the |back |of |the |eye |and |converts |light |to |electric
|impulses, |which |are |carried |to |the |brain? |- |correct |answers✔✔Retina
Impaired |drainage |of |the |aqueous |humor |leads |to |a |rise |in |intraocular |pressure
|which |can |damage |the |retinal |nerves. |What |is |this |condition |called? |- |correct
|answers✔✔Glaucoma
The |sclera |is |also |referred |to |as |which |of |the |following? |- |correct |answers✔✔The
|white |of |the |eye
The |following |are |all |true |about |a |subconjunctival |hemorrhage |except: |- |correct
|answers✔✔It |usually |results |in |loss |of |vision.
correct answers
What |does |an |Excludes1 |note |mean |in |ICD-10? |- |correct |answers✔✔The |code
|excluded |should |never |be |used.
What |is |used |at |the |end |of |an |ICD-10 |diagnosis |code |to |indicate |additional |digits
|are |required? |- |correct |answers✔✔Dashes
When |coding |services |for |eyelids, |and |the |condition |affects |all |four |eyelids, |separate
|codes |must |be |assigned |for |all |four |eyelids. |- |correct |answers✔✔False
In |the |Alphabetic |Index, |______ |are |used |to |identify |manifestation |codes. |- |correct
|answers✔✔Brackets
In |ICD-10, |what |is |meant |by |a |"family" |of |codes? |- |correct |answers✔✔Any |3-
character |category
The |term |used |in |ICD-10 |to |represent |a |consequence |of |a |previous |disease |or |injury
|is: |- |correct |answers✔✔Sequela.
What |is |the |maximum |number |of |characters |that |an |ICD-10 |code |can |contain? |-
|correct |answers✔✔7
When |an |Excludes2 |note |appears |in |ICD-10, |it |means: |- |correct |answers✔✔The |two
|codes |can |be |reported |together.
In |ICD-10, |a |placeholder |______ |is |used |to |allow |for |future |expansion |in |codes |that
|require |seven |digits. |- |correct |answers✔✔"X"
,What |was |the |biggest |change |in |the |structure |of |ICD-10 |that |did |not |exist |in |ICD-9
|codes? |- |correct |answers✔✔Laterality
What |agency |is |responsible |for |oversight |and |compliance |of |ICD-10? |- |correct
|answers✔✔Centers |for |Medicare |and |Medicaid |Services
For |ambulatory |surgery |coding, |always |select |the |diagnosis |code |from |the
|preoperative |diagnosis |shown |on |the |operative |report. |- |correct |answers✔✔False
In |ICD-10, |the |Diseases |of |Eye |and |Adnexa |are |included |in |Chapter |_____. |- |correct
|answers✔✔7
In |ICD-10, |the |"A |- |Initial |Encounter," |"D |- |Subsequent |Encounter," |and |"S |-
|Sequela" |are |always |shown |as |the |_____ |character. |- |correct |answers✔✔7th
In |ICD-10, |the |term |"senile" |cataract |has |been |replaced |with: |- |correct
|answers✔✔Age-related |cataract
. |How |is |a |glaucoma |stage |reported |in |ICD-10? |- |correct |answers✔✔The |stage |must
|be |identified |by |a |seventh-character |numeric |code
In |ICD-10, |diagnosis |codes |should |be |assigned |based |on |the |diagnosis |shown |in |the
|fee |slip. |- |correct |answers✔✔False
What |group |is |responsible |for |creating |and |publishing |the |ICD-10 |codes? |- |correct
|answers✔✔World |Health |Organization
In |ICD-10, |the |Tabular |List |is |a |list |of: |- |correct |answers✔✔Codes |arranged |in
|chronological |order.
The |acronym |"ICD" |in |ICD-10 |stands |for: |- |correct |answers✔✔International
|Classification |of |Diseases
,In |most |cases, |a |patient's |initial |encounter |with |the |practice |is: |- |correct
|answers✔✔By |telephone.
Which |of |the |following |telephone |techniques |will |help |create |a |positive |image |for |the
|practice? |- |correct |answers✔✔Implementing |a |two-ring |rule. |Always |make |sure |the
|phone |is |answered |before |the |third |ring. |Acknowledging |the |caller |by |name.
|Minimizing |customer |hold |time |and |frequently |returning |to |reassure |the |caller |that
|he/she |has |not |been |forgotten.
If |the |recipient |of |a |call |is |on |the |phone, |it |is |best |to |alert |the |recipient |that |a |call
|is |holding, |as |the |call |may |be |expected. |- |correct |answers✔✔True
The |basic |components |of |effective |telephone |communication |include |which |of |the
|following: |- |correct |answers✔✔Answering |the |telephone. |Transferring |calls.Placing
|calls |on |hold.
If |you |call |a |patient |and |reach |his/her |voicemail, |it |is |best |to |only |leave |your |name
|and |phone |number |- |correct |answers✔✔False
Which |of |the |following |is |most |important |to |meet |patient |demands |and |be
|successful |in |today's |highly |competitive |market? |- |correct |answers✔✔Respond |to
|patient |questions, |concerns, |or |complaints |with |a |positive |and |professional |attitude
A |neutral |tone |of |voice |may |be |perceived |to |indicate |the |person |is |bored, |tired,
|indifferent, |detached, |or |unenthusiastic |- |correct |answers✔✔True
Which |of |the |following |actions |will |help |you |portray |a |positive |image |on |the
|telephone? |- |correct |answers✔✔Focus |on |each |caller |with |engaged |listening. |Use
|positive |language |and |display |kindness |over |the |phone. |Replace |negative |thoughts
|with |positive |solutions-oriented |ones.
It |is |best |to |use |which |of |the |following |actions |if |you |are |on |another |call |when |the
|telephone |rings: |- |correct |answers✔✔Ask |permission |of |the |existing |caller |to |be
|placed |on |hold |while |you |answer |the |other |telephone |line.
, Which |of |the |following |are |traits |of |successful |telephone |staff? |- |correct
|answers✔✔Putting |a |smile |in |one's |voice. |Being |authentic |and |sincere |with |all
|callers
The |ciliary |processes |secrete |fluid |in |the |eye, |which |is |called |aqueous |humor. |-
|correct |answers✔✔True
With |age, |the |lens |becomes |thick, |hard, |and |non-transparent, |causing |impaired
|sight. |What |is |this |condition |called? |- |correct |answers✔✔Cataract
An |area |of |the |retina |known |as |the |macula |provides |the |clearest |and |most |detailed
|vision. |- |correct |answers✔✔True
Light |enters |the |interior |of |the |eye |through |the |pupil. |- |correct |answers✔✔True
Choose |the |three |layers |of |the |tear |film. |- |correct |answers✔✔Oily,Watery,Mucin
Which |tissue |regulates |the |amount |of |light |entering |the |eye? |- |correct
|answers✔✔Cornea
Which |tissue |is |located |at |the |back |of |the |eye |and |converts |light |to |electric
|impulses, |which |are |carried |to |the |brain? |- |correct |answers✔✔Retina
Impaired |drainage |of |the |aqueous |humor |leads |to |a |rise |in |intraocular |pressure
|which |can |damage |the |retinal |nerves. |What |is |this |condition |called? |- |correct
|answers✔✔Glaucoma
The |sclera |is |also |referred |to |as |which |of |the |following? |- |correct |answers✔✔The
|white |of |the |eye
The |following |are |all |true |about |a |subconjunctival |hemorrhage |except: |- |correct
|answers✔✔It |usually |results |in |loss |of |vision.
